Finding the entrance to this PI was terrible, the postal code takes you to Sainsbury's! Once we established where we had to be, we then drove past the entrance (it was dark) due to the sign not being lit, being behind a bus stop and also another more prominent sign. Staff were pleasant on our booking in. You now have to pay for parking as with most PI parking sites, this is charged at £8 per overnight stay. Bit pricey given the area! We found the room to be as expected with all PI's no complaints there. The restaurant was small for the size of the PI, and we couldn't get a booking till late for our first nights dinner, 20:30. We normally eat at 18:00 ish, and we were told most people ring and book their table ahead of arriving. We stay at a PI all over the country once a month and have NEVER had to do this ever and always managed to get a table for 2 around the time we liked to eat. The service wasn't that brilliant, clash of languages made it hard for us to be understood and for the lady serving to be understood. We had a fire alarm on the Sunday morning and had to leave the building. We were told to leave from the main entrance, but we were sat right next to a fire exit. My husband questioned this with the manager and was told we ask for room numbers as you leave. HOWEVER, for safety measures, you should always leave the building on the most readily available exit point, we did note this to PI on our questionnaire. Overall this place is excellent if you want to spend a weekend away in Windsor and it's easy to find once you realise you have to go up a road, to come back down the road and know you turn at the bus stop on the left! Would we stay again if visiting Windsor, yes we would. Whilst the small things are annoying, I can't say that they were awful. That was a family who allowed their child to throw all the food given to him on the floor and then just sat with it surrounding them and then left it for the staff to clear up. One waiter was very lovely, he seemed to be all over the place, and we liked him enough to give him a tip.
Very Good
122 Reviews