Slough Apartments

This was a great hotel, we used it for an overnight stay after a long-haul flight. Room was good, beds OK and generally a well-appointed room. Only issue was that there was only two sachets of decaffeinated coffee in the room, I asked at reception for more ad was told it would be sent up. Two hours later it had not arrived and i had to ring ”housekeeping ” to get it delivered. It did eventually arrive. Why do hotels not put out enough decaffeinated coffee sachets, it is our experience that we always have to ask for more!!!

The room is big and well-equipped. The Filipino guy at the front desk is very friendly and cute. If you don't mind that the hotel is located in Slough, which is full of Indians, the hotel is still good. PS There is a Pakistani restaurant opposite the hotel, which is full of Indians. There are only a few of us Chinese compatriots, and the food is not bad.

Though everything was fine with the hotel. I was told on arrival I had booked the wrong room type for myself, partner and 7 year old daughter. Even though on my booking it said 2 adults and a 7 year old and I made a note it was her birthday. The booking also stated max capacity in room 3. Max 2 adults, soda bed for a child. There was a pull out sofa bed, but when we got up to the room, it wasn't made, I called to get bedding and was told I booked the wrong room...I said you just checked us into the room downstairs and saw I had a child with me, you even just wished her happy bday! I said where do you expect her to sleep? They said they would move us to a family room but we're too booked. I said I just need bedding for the sofa bed in here, he said they don't have pull out sofa beds,I was confused as there was one right in front of me! We then eventually at 9pm got bedding Sent up....but no one made the bed, they just dumped in on us. I also booked a room with a city view? Which we couldn't see-only a roof of a building. Whilst most things were fine and they did eventually sort us out. With a tied 7 year old after a long day it wasn't the greatest way to start our stay. I'm not sure if it's a problem the hotel end or the booking via this app?

I am writing to express my deep dissatisfaction with our recent stay at this hotel during our sons wedding. More than 25 rooms were booked from both our side and the bride's side. Unfortunately, our experience was far from what we had anticipated and it marred what should have been a joyful celebration. From the moment we arrived,we encountered numerous issiues. The check-in process was chaotic and poorly organised, leading to significant delays. Our guests were left waiting, which was particularly fustrating given the importance of the occasion. Additionally, the staff's attitude was less than professional. We encountered several instances of rudeness and indifference, which further compounded our fustration.They lacked adequate customer services. Instead of feeling welcomed, we felt like an inconvenience. The accomodations themselves were subpar. Many rooms were not properly cleaned and some amenities listed on the website were either unavailable or in disrepair. This was unacceptable, especially for a hotel that markets itself as a premier venue. To make things worse, whilst checking out my son was told to pay £400 for a small damaged stool the found in the lounge. He denied that he had not caused any such damage but they still insisted he pay. When challenged to provide any proof or evidence, they couldn't comply. He initially paid the amount because he had other functions to attend later on. However having raised the issue with the general manager later on, he was then refunded that amount. Basically, he was persecuted for a crime he didn't commit. In summary, I cannot recommend this hotel to anyone. The lack of professionalism, poor service, incompetant staff and overall disorganization made our stay incedibly stressful during what was supposed to be a happy celebration. I hope that future guests do not endure the same experienc we did. Breakfast not included and additional car parking charges.