Hilton Garden Inn Singapore Serangoon

Hilton Garden Inn Singapore Serangoon Reviews

Hilton Garden Inn Singapore Serangoon

3 Belilios Rd, 219924, SingaporeView Hotel Details
Hilton Garden Inn Singapore Serangoon
Hilton Garden Inn Singapore SerangoonHilton Garden Inn Singapore SerangoonHilton Garden Inn Singapore Serangoon
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Hilton Garden Inn Singapore Serangoon Guest Reviews

4.4/5
Very Good
427 review
Verified reviews
Location4.3
Amenities4.3
Service4.4
Cleanliness4.6
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All reviews(427)
Positive reviews(411)
Reviews with photos/video(101)
Awesome rooms(80)
Easy to get around(56)
Convenient location(47)
Close to metro(32)
Comfortable bed(15)
Average sound insulation(14)
Loved the view(12)
Friendly front desk staff(9)
Negative reviews(16)
DCSWYH
Twin Room
Stayed in Dec 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Dec 18, 2024
Amazing view from the room. Literally you can see the heart of Little India. Vignesh is helpful and efficient. Basically all the staffs here is brilliant and it's takes a great pleasure to stay here :)
Response from Property: Dear DCSWYH, Thank you for your wonderful feedback. We are thrilled that you enjoyed your stay with us. We are glad that our convenient location and the Brighthearted Hospitality of Guest Service Executive Vignesh made your stay pleasant. We appreciate your kind words and look forward to welcoming you back for another great stay soon!Best Regards,Hilton Garden Inn Singapore Serangoon
Anonymous User
King Room
Stayed in Jun 2024
Couples
5 review
3.7/5
Posted on Jun 17, 2024
Overall ok. Location wise will need to take note if u tracker alone . It feels like traveling in an Indian town, food wise is easily accessed. Staff from check in to hskp staff are pretty friendly and amicable. Room amenities could provide more especially in the bathroom. Only a toothbrush and toothpaste is provided. Cleanliness is acceptable but can be better for the dusting part. The only didn't expect the view. As our room was facing the gov building so the window is being sealed and no view
Response from Property: Dear Guest,Thank you for sharing your feedback. We are pleased to hear that you found our location convenient to access food and our staff friendly. As a service focused brand, we strive to maintain high standards and we appreciate your kind feedback about our room amenities. For additional room amenities such as shaver, they are available upon request. We would like to suggest that for future stays, please do not hesitate to approach our front desk or any team member if you require further assistances. As per Singapore’s regulations, any commercial building facing the direction of the government buildings are required to frost up their window. Nevertheless, we apologised for any the inconvenience it may have caused. We hope to welcome you back for a more satisfactory stay in the future!Best Regards,Hilton Garden Inn Singapore Serangoon
Aathit T
King Room
Stayed in Jun 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Jun 12, 2024
The hotel room was small but clean. The only problem with this hotel is the airconditioning. It's censor based but the censors are not up to the mark. The breakfast is ok, nothing fancy. Location is near little india
Response from Property: Dear Aathit,Thank you for sharing your review. We are pleased to hear that you enjoyed our rooms. In line with our sustainability action, we use a motion detector system for our air conditioning. Nevertheless, we apologise for any inconvenience it may have caused. We appreciate your feedback and will work on improving these aspects. We hope to welcome you back for an even better stay in the future!Best Regards,Hilton Garden Inn Singapore Serangoon
ELLIOT JOHANN
Deluxe Twin Room With City View
Stayed in Nov 2024
Business travelers
4 review
4.0/5
Very Good
Posted on Nov 9, 2024
Decent hotel at a good location. The staff are friendly, if a little bit 'official'. They tell you efficiently where / how to do things rather than actually offering to do them for you - though that may be more a case of the level of hotel it is, rather than any default of the staff.
Response from Property: Dear Elliot,Thank you for sharing your experience with us. We are heartened to know that you enjoyed our hotel's location and that our staff made you feel welcomed. We were pleased to have you stay with us and we look forward to seeing you again in the near future! Sincerely,Hilton Garden Inn Singapore Serangoon
Anonymous User
King Room With Sofa Bed
Stayed in Nov 2024
Family
3 review
4.0/5
Very Good
Posted on Nov 9, 2024
I had made the booking for my brothers family. They were happy with the facilities as a whole. I didn’t get any details from their experience. Thanks
Response from Property: Dear Guest,Thank you for you taking the time to write this review. We are heartened to know that your family had a delightful stay. We were pleased to have them stay with us and we look forward to seeing them again in the near future! Sincerely,Hilton Garden Inn Singapore Serangoon
M Jasmi
Deluxe King Room With Balcony
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 29, 2024
I had a wonderful stay at the hotel! The room was spacious and well-appointed, with comfortable bedding and modern amenities. The staff were friendly and responsive, ensuring that all our needs were met. The location was convenient, close to local attractions. It was a great experience. I would definitely recommend this hotel for a pleasant getaway!
Response from Property: Dear M Jasmi, Thank you for your wonderful feedback. We are thrilled that you enjoyed your stay with us. We are glad that our convenient location, comfortable rooms and Brighthearted Hospitality made your stay pleasant. We appreciate your kind words and look forward to welcoming you back for another great stay soon! Best Regards, Hilton Garden Inn Singapore Serangoon
Kenneth KAH
Deluxe King Room With City View
Stayed in Apr 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Apr 16, 2024
A decent hotel nearby little India MRT station Surrounded with Indian eatery shop The hotel is clean and cozy
Response from Property: Dear Kenneth, We are delighted to see your positive rating! We look forward to welcoming you back for another getaway.Kind Regards,Hilton Garden Inn Singapore Serangoon
Guest User
Twin Room
Stayed in Nov 2024
Family
1 review
4.0/5
Very Good
Posted on Nov 23, 2024
Quite inconvenient to move from car park to reception area. Car park puddles of water
Response from Property: Dear Guest,Thank you for taking a moment to share your feedback with us. It truly disheartens us to know that your stay has been less than exceptional and we empathize with your concerns. We assure you that your concerns have been addressed and we are continuously working to enhance the guest experience. We look forward to welcome you back to our hotel, where we will strive to provide you with an even more exceptional experience on your next visit. Sincerely,Hilton Garden Inn Singapore Serangoon
Go
King Room With Sofa Bed
Stayed in Sep 2024
Couples
6 review
5.0/5
Outstanding
Posted on Sep 25, 2024
You can explore little India easily. I really liked the swimming pool, good view and super clean.
Response from Property: Dear Go, Thank you for your wonderful feedback. We are thrilled that you enjoyed your stay with us. We are glad that our hotel's location and amenities made your stay pleasant. We appreciate your kind words and look forward to welcoming you back for another great stay soon! Best Regards, Hilton Garden Inn Singapore Serangoon
Guest User
King Room
Stayed in Mar 2024
Couples
4 review
4.5/5
Great
Posted on May 18, 2024
everything was perfect except how it was very noisyyy frm 8am in the morning? probably because it was situated right next to a temple :( i wanted to sleep in.,,,
Response from Property: Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. It truly disheartens us to know that you did not enjoy your room and we do suggest that on your next stay you could try our popular deluxe rooms instead which is located in the main building! We hope to have the opportunity to welcome you back to our hotel, where we will strive to provide you with an even more exceptional experience on your next visit.Best Regards, Hilton Garden Inn Singapore Serangoon
Edsel Christian Soberano
Twin Room
Stayed in Sep 2024
Travel with friends
2 review
3.5/5
Posted on Sep 17, 2024
Location is alright, the service is great. However the let down for me is how the air conditioning turns off when there is no person in the room. I understand the energy conservation however on a scorching hot day, all you want to do is come back to a very cool hotel and relax.
Response from Property: Dear Edsel,Thank you for taking the time to write this review. We are glad that the location of our hotel and our Brighthearted Hospitality made your stay pleasant. Regarding the air conditioning, we understand your desire for a consistently cool room, especially in the warm weather. Our energy conservation measures are part of our commitment to sustainability, which we continuously balance with guest comfort. We would like to suggest that for future stays, please do not hesitate to approach any of our team members if you have any concerns. We hope to welcome you back for a better and brighter stay in the future!Sincerely,Hilton Garden Inn Singapore Serangoon
Anonymous User
Deluxe King Room With City View
Stayed in Feb 2024
Couples
1 review
2.7/5
Posted on Mar 4, 2024
there were these stains on many areas of the blanket… was quite disgusted by it , hope to get some sort of service recovery for this being a “high class hotel”
Response from Property: Dear Guest, Thank you for taking your time to write is this feedback. It disheartens us to know that your stay with us has been less than exceptional. Please do contact us about your incident with more information so we will be able to further investigate on the situation and give u a better solution. We hope to hear from you and we hope to host you soon! Best Regards, Hilton Garden Inn Singapore Serangoon
Khaairunnisa
King Room
Stayed in Nov 2024
Travel with friends
3 review
4.0/5
Very Good
Posted on Nov 19, 2024
Good location. Very clean. Highly recommended and will come again.
Response from Property: Dear Khaairunnisa,Thank you for sharing your experience with us. We are heartened to know that you had a delightful stay and that you enjoyed our hotel's location. We were pleased to have you stay with us and we look forward to seeing you again in the near future! Sincerely,Hilton Garden Inn Singapore Serangoon
Ganes Arumugam
King Room
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 9, 2024
"I absolutely love the food from this restaurant! The staff is simply awesome and always helpful whenever you need assistance. The receptionist was particularly helpful; there was a delivery for me, and they assisted without any hesitation. Great service all around!"
Response from Property: Dear Ganes, Thank you for sharing your experience with us. We are thrilled that you enjoyed your stay with us and that our staff made you feel welcomed. We are glad that our receptionist, international breakfast buffet spread and Brighthearted Hospitality made your stay pleasant. We appreciate your kind words and look forward to welcoming you back for another getaway soon! Best Regards, Hilton Garden Inn Singapore Serangoon
Yaya Nur Aini
Family Room With City View
Stayed in Dec 2023
Family
5 review
5.0/5
Outstanding
Posted on Jan 1, 2024
A beautiful view something to end the year 2023 happily with the family .highly recommend for a staycation with the family after months with each other's busyness.
6/10
Response from Property: Dear Yaya, Thanks for the great 5* rating! We're happy to hear that you enjoyed your time in our hotel. We would love to welcome you back again soon! Kind Regards, Hilton Garden Inn Singapore Serangoon