To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(59)
Positive reviews(58)
Reviews with photos/video(7)
Awesome stay(9)
Friendly owner(8)
Awesome rooms(5)
Negative reviews(1)
Anna
Deluxe Triple Room
Stayed in Dec 2024
Family
6 review
4.5/5
Great
Posted on Jan 13, 2025
Nice place to stay - gives good value - especially with the triple room for our family. It's not perfect - but solid option for a reasonable price & efficient facilities. Bed linen is somewhat oldish, facilities are not new, but everything is kept in a good manner, staff is trained well & have a positive vibe, cozy pool zone. Location is efficient for reach to main attractions but not walkable in any way. So hidden boutique hotel that solves the task.
Response from Property: Thank you so much for your thoughtful feedback! We're thrilled to hear that you and your family enjoyed your stay and appreciated the value, comfortable triple room, and the cozy pool area. We’re also pleased that our staff made a positive impression.We value your insights about the bed linen and facilities, and we will continue to work on maintaining and improving the overall guest experience. We're glad to know that our location provided convenient access to main attractions and served your needs as a hidden gem.We look forward to welcoming you and your family again in the future!Best regards,Mr. Lucky Asst. Front Office ManagerGreen Amazon Residence Hotel
Caro M3
Deluxe Family Room
Stayed in Nov 2024
Family
27 review
5.0/5
Outstanding
Posted on Dec 29, 2024
People at the hotel are very kind and helpful. The room service is great, and 24 hour reception service. Persons like Vichet make this place an unforgettable experience. I highly recommend the hotel.
Response from Property: Thank you so much for your kind words! We are thrilled to hear that you had a wonderful experience with us. It’s fantastic to know that our team, especially Vichet, contributed to making your stay memorable. We truly appreciate your recommendation and look forward to welcoming you back to the hotel in the future!Warm regards,Mr. Lucky Asst. Front Office ManagerGreen Amazon Residence Hotel
Dan_de_Lion
Deluxe King Balcony
Stayed in Apr 2024
Couples
24 review
4.2/5
Very Good
Posted on May 18, 2024
The place was exactly what’s stated in the photos. Very hospitable and accommodating staff, good service as well. We were not able to enjoy the breakfast buffet as there’s only few guest but they provided us with a good a la carte meal instead and choices of pastries and fruits. They can also provide you a personal tuktuk driver to roam around safely in the city in a reasonable price. Highly recommended.
This is Mr. Paul in the photo sending us off.
Response from Property: Thank you so much for your wonderful feedback! We are delighted to hear that our place met your expectations as shown in the photos. Our team takes great pride in providing hospitable and accommodating service, and we’re glad you experienced this firsthand.We apologize that the breakfast buffet was unavailable during your stay, but we're pleased to know you enjoyed the à la carte meal along with the selection of pastries and fruits. It's great to hear that you found our tuktuk service convenient and reasonably priced for exploring the city.We’ll make sure to pass on your kind words to Mr. Paul. He’ll be thrilled to know he made a positive impact on your stay. Thank you for highly recommending us. We look forward to welcoming you back on your next visit!
Mati_Fee
Family Suite
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Mar 10, 2024
This is very good place to stay and it’s good for families trip as it’s no noise
Response from Property: Thank you for your feedback! We're thrilled to hear that you enjoyed your stay with us and found our environment peaceful for family trips. We always strive to provide a comfortable and serene atmosphere for all our guests. We look forward to welcoming you and your family back soon! If there's anything else we can assist you with, please don't hesitate to let us know.
SREYMOCH
Deluxe King Balcony
Stayed in Jan 2023
Travel with friends
3 review
4.7/5
Amazing
Posted on Mar 29, 2023
Love it. The service there very warmth 💓
Response from Property: Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Best Regard from the Green Amazon Residence Team!
Guest User
Deluxe King Balcony
Stayed in Feb 2023
Couples
8 review
5.0/5
Outstanding
Posted on Mar 7, 2023
Amazing place
Amazing service
Super friendly
Great pool and room
Definitely stay again
Mr Lee is a lovely manager
Response from Property: Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Mr. Lee (Front Office Manager) that he made an impact during your stay. We hope to welcome you back to the hotel soon!
RONGRITH
Deluxe King Balcony
Stayed in Jan 2023
Travel with friends
12 review
5.0/5
Outstanding
Posted on Mar 15, 2023
Very nice hotel staff so friendly
Response from Property: Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in Siem Reap.Best Regard from Green Amazon Residence Hotel Team,
TAMARA-1
Deluxe King Balcony
Stayed in Dec 2024
Family
6 review
4.5/5
Great
Posted on Feb 4, 2025
Overall, the room was good. This hotel can be recommended for check-in and stay. Nice and large balcony equipped with chair and table. Pool is clean. The choice of food for breakfast is small, but everything that was offered was tasty.
The bed in the bedroom is large and comfortable. Next to the bed there were sockets for all types of plugs: European, Chinese, etc. The bathroom was clean. People at the reception are very kind and helpful.
Of the minuses, we can note strong and frequent temperature fluctuations in the shower, which creates discomfort when washing. When checking in, we did not have slippers and hand soap in the room. But at the reception, these items were quickly given to us. Unfortunately, there was no soap stand near the sink. Shower gel and shampoo are in very cute jugs, but unfortunately this leads to overspending, as well as the fear of dropping, breaking and spilling everything. After cleaning, the shower gel was not added, although there was very little of it left. The bathtub located in the room turned out to be dusty. The hotel is located in a remote area, so there is no good road to the hotel. There is nothing interesting or entertaining near the hotel. But maybe this is all temporary.
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6/9
Anonymous User
Deluxe King Balcony
Stayed in Nov 2024
Couples
3 review
4.7/5
Amazing
Posted on Dec 4, 2024
Great hotel a bit off the beaten track. Very friendly staff and nice room
Original TextTranslated by Google
Response from Property: "Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. We agree that our location offers a peaceful retreat, and we're happy our team made your experience even better. We hope to welcome you back again soon!"Best regards,Mr. Lucky Asst. Front Office ManagerGreen Amazon Residence Hotel
Guest User
Deluxe Triple Room
Stayed in Nov 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Jan 3, 2025
Thank you to Mr. Paul and Ms. Lina for your dedicated service.
It's a little far from the center, but you can easily find a tuk-tuk with Grab. It's also about 30 minutes on foot.
It would be nice if there was soap at the sink.
Original TextTranslated by Google
Response from Property: Thank you so much for your kind words! We're glad to hear that you appreciated the service provided by Mr. Paul and Ms. Lina. We also appreciate your feedback regarding the distance from the center, and we're happy that the tuk-tuk option via Grab made it easier for you to get around.We apologize for the inconvenience regarding the soap at the sink, and we will certainly look into providing it to enhance our guests' experience.Thank you again for sharing your thoughts, and we hope to welcome you back soon!Best regards,Mr. Lucky Asst. Front Office ManagerGreen Amazon Residence Hotel
Guest User
Deluxe King Balcony
Stayed in Oct 2024
Solo travelers
2 review
4.0/5
Very Good
Posted on Nov 10, 2024
The room was very clean.
The staff were friendly and helpful.
Breakfast starts at 6:30, and on our last day we had to leave the hotel at 6:00, so we had given up on breakfast, but they suddenly made us an omelette, which we were impressed with.
The location is a few kilometers from the city, so you don't get to walk around the hotel.
The pool is about 20 meters long, so we had a good swim.
We stayed for two nights, but there was no hot water. We complained on the second morning, and they said they would fix it, but they didn't. Well, it was hot, so we didn't have any problems with the cold shower, so we didn't complain too much.
The hotel's lunch was delicious, but a little pricey.
The airport shuttle was very expensive. We recommend arranging this elsewhere.
I've written about a few drawbacks, but overall it's very good value for money, and I would be happy to pay twice the price.
I recommend it.
Original TextTranslated by Google
Response from Property: Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the cleanliness of your room, the friendliness and helpfulness of our staff, and the swim in our pool. We're also glad that we could prepare an omelette for you on your last morning to ensure you had a good start to your day.We sincerely apologize for the issue with the hot water during your stay. We appreciate you bringing this to our attention, and we will make sure to address this with our maintenance team to ensure it doesn’t happen again in the future.Thank you for your kind comments regarding our breakfast and lunch offerings. We understand that the airport shuttle can be expensive, and we will certainly review this aspect of our services for future improvements.We’re grateful for your understanding of the minor drawbacks you experienced, and we are honored that you found great value in your stay. Your recommendation means a lot to us, and we look forward to welcoming you back again soon!Warm regards,Mr. Lucky Asst. Front Office ManagerGreen Amazon Residence Hotel
Anonymous User
Deluxe King Balcony
Stayed in Mar 2024
Business travelers
3 review
4.2/5
Very Good
Posted on Apr 7, 2024
The service is very good in all aspects, the environment is comfortable and the price is reasonable. It is very close to Pub Street and can be reached by tuk-tuk in 10 minutes for US$1.50.
Original TextTranslated by Google
Response from Property: Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our service, comfortable environment, and reasonable prices. We're also glad our convenient location near Pub Street added to your experience. We hope to welcome you back soon!
Guest User
Deluxe Twin Room (trip)
Stayed in Apr 2024
Travel with friends
6 review
4.0/5
Very Good
Posted on May 8, 2024
The location is a bit remote, it is not recommended for single girls to go there, there are no dining options around, the breakfast is average, which may be the reason for the low price
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We appreciate you taking the time to share your experience with us.We understand that our location may feel a bit remote, and we apologize for any inconvenience this may have caused. We strive to provide a safe and welcoming environment for all our guests, and your safety concerns are taken very seriously. We will review our security measures and ensure that all our guests feel comfortable and secure during their stay.Regarding dining options, we are aware that our location might limit nearby choices. To enhance our guests' experience, we are working on improving our on-site dining services and exploring partnerships with local eateries for better meal options.We're sorry to hear that our breakfast did not meet your expectations. Your feedback is invaluable, and we will use it to make necessary improvements to our breakfast offerings to ensure a more satisfying experience for our guests.We believe our pricing reflects our commitment to providing value, and we continuously strive to improve our services. We hope you will consider giving us another chance in the future.Thank you once again for your honest review.
Guest User
Deluxe King Balcony
Stayed in Feb 2024
Couples
24 review
4.5/5
Great
Posted on May 3, 2024
Nice swimming pool, friendly staff, clean and comfortable room. Location a little out of the way (but easy to take a tuk tuk to get to the center).
Original TextTranslated by Google
Response from Property: Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed our swimming pool, found our staff friendly, and appreciated the cleanliness and comfort of your room. We understand that our location may feel a bit out of the way, but we're glad that the tuk tuk service made it easy for you to reach the center. Your feedback is valuable to us and helps us continue to improve our services.We look forward to welcoming you back on your next visit!
New and good life!
Deluxe King Balcony
Stayed in Feb 2024
Couples
18 review
2.0/5
Posted on Mar 31, 2024
The location is average, the equipment is relatively old, the cleaning sign has been put up since the morning, and no one has been there until three o'clock in the afternoon. Food quality is average. The only advantage is that the air conditioner is working properly.
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay.We are sorry to hear that our location and equipment did not meet your expectations. Your comments about the delayed cleaning service and the average food quality have been noted and will be addressed with our housekeeping and culinary teams to prevent such issues in the future.On a positive note, we are glad to know that the air conditioner worked well during your stay. We hope to make improvements based on your feedback and would love to have another opportunity to provide you with a better experience.Thank you once again for your valuable feedback.