Rowin Grand Hotel Reviews

Response from Property: Dear guest, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!

Response from Property: Dear Customer:First of all, we thank you for choosing Ctrip and staying at our hotel. We value your feedback and apologise for any inconvenience you may have experienced during your stay.Regarding the issue you mentioned about flying insects in the lift, the hotel management team has been contacted immediately and a comprehensive inspection and cleaning programme has been initiated to ensure that all public areas meet the highest standards of hygiene. In addition, we will also work with a professional pest control service to take the necessary precautions to avoid the recurrence of such problems.As for your complaint about mold in the room, we have assigned our housekeeping team to conduct a thorough inspection and cleaning of the room and have dealt with all areas that may have been affected. We are committed to carrying out regular inspections and maintenance of all guest rooms to ensure a clean and comfortable environment for our guests.We understand that these issues may have affected your stay and we would like to compensate you for this unpleasant experience. Please contact our Customer Relations department and we will offer you a special offer or service to show our sincerity.Thank you again for your feedbacks, which are vital to our continuous improvement of the quality of service. We look forward to the opportunity to serve you again and show you our commitment to excellent customer service.If you have any other questions or need further assistance, please do not hesitate to contact us.

Response from Property: 尊敬的賓客：您好！滿心感恩您的讚譽與支持！您的滿意於我們而言，宛如璀璨星辰照亮前行之路。從您踏入酒店的那一刻，我們便期待能以全方位的貼心服務，為您編織一段美好的旅居記憶。品牌洗漱用品、舒適床品，是品質生活的基石；大堂歡迎茶開啟温馨序幕，下午茶點綴悠閑時光。您的每一次會心微笑，每一句由衷誇讚，皆是對我們團隊最大的褒獎。我們會將這份信任化作動力，不斷砥礪前行，雕琢服務細節，讓每一次重逢都勝似初見。期待與您再次邂逅於榮興格朗大酒店，共續美好時光！

Response from Property: Dear guest: Thank you very much for staying at Rongxing Grand Hotel, and I am glad to hear that you are satisfied with the size of our room. Our room design is to provide guests with a spacious and comfortable accommodation experience; the location of the hotel, close to the commercial street, has indeed brought great convenience to guests, whether they want to taste local food or buy souvenirs, it is very convenient; at the same time, the value-added services we provide are also constantly being optimized: such as free welcome fruits and bottled water placed in the corridor, pick-up and drop-off service at the high-speed rail station, free afternoon tea, lobby welcome tea, etc. If you need any travel advice or help planning your trip, our front desk team is always happy to serve you. Thank you again for your good comments, we look forward to your visit again, and hope to continue to provide you with the same high-quality service next time. I wish you a happy life

Response from Property: 【不愧為防城港五星級酒店】尊敬的賓客：衷心感謝您的好評與支持！您的認可讓我們深知所有努力皆化作了您旅途中的美好體驗，這是我們前行的最大動力。我們在床品上精心挑選舒達床墊與高密度紗織的床品，洗漱用品也甄選自知名品牌，衹為讓您的每一刻停留都能感受到品質的呵護。大堂的歡迎茶水，房間裏豐富的飲品配備，皆是我們努力營造家一般温馨氛圍的小小舉措。期待與您的再次相逢，我們定當以更熱忱的服務、更精心的準備迎接您，續寫您在酒店的愉悦篇章！

Response from Property: 尊敬的賓客：非常感謝您下榻榮興格朗大酒店，看到您對我們的服務、設施以及整體體驗都感到滿意，我們感到無比榮幸。特別是您提到的 2.7 米 房型和機器人服務，給您的旅途帶來了舒適與放鬆，這讓我們深知在這些方面的努力得到了認可，也更加堅定了我們繼續提升服務品質的決心。我們一直致力於為每一位客人提供温馨、舒適、便捷的住宿環境，您的好評不僅是對我們過去工作的肯定，也是對未來工作的期許。我們會將這份榮譽化作動力，不斷優化服務，力求讓每一位到訪的客人都能感受到家一般的温暖。再次感謝您的肯定和支持，願您生活愉快，萬事如意！​

Response from Property: 尊敬的賓客，非常感謝您下榻榮興格朗大酒店。很高興看到您對我們酒店的設施設備及服務的認可，三樓的粵式茶點，融合著廣西特色風味，油茶就是其中之一。寬敞的地下停車場，電梯可以直達酒店各個地方。“賓客至上，至誠至臻”是我們的服務宗旨，期待您的再次入住，祝您旅途愉快！

Response from Property: 尊敬的賓客：非常感謝您選擇入住我們酒店！您反饋的問題，我們領導層非常重視，已責令相關部門整改培訓，為此我們表示深深的歉意。我們一直致力於提升客房的質量和服務標準，確保每位客人都能享受到舒適愉悦的住宿環境。如果您願意，我們希望能夠了解更多關於您住宿體驗的具體細節，以便我們能夠採取針對性的改進措施。祝您旅途愉快！

Response from Property: 尊敬的賓客：非常感謝您下榻榮興格朗大酒店，看到您對我們的服務、設施以及整體體驗都感到滿意，我們感到無比榮幸。特別是您提到升級的東南亞風情房，給您的旅途帶來了舒適與放鬆，這讓我們深知在這些方面的努力得到了認可，也更加堅定了我們繼續提升服務品質的決心。我們一直致力於為每一位客人提供温馨、舒適、便捷的住宿環境，您的好評不僅是對我們過去工作的肯定，也是對未來工作的期許。我們會將這份榮譽化作動力，不斷優化服務，力求讓每一位到訪的客人都能感受到家一般的温暖。再次感謝您的肯定和支持，願您生活愉快，萬事如意！​

Response from Property: 親愛的客人，非常感謝您選擇我們的酒店，並且很高興聽到您對我們房間大小和床鋪的滿意。我們的房間設計旨在為客人提供寬敞舒適的住宿體驗。我們很高興您喜歡我們酒店的位置，緊鄰商業街確實為客人帶來了極大的便利，無論是想要品嚐當地美食還是購買紀念品，都非常方便。同時，我們的停車場寬敞，能夠滿足不同客人的需求，讓您的出行更加無憂。至於到海邊距離，如只是海灘遊玩燒烤開車 8 分鐘就可以到陽光海岸沙灘，游泳則需要到景點， 開車或者打車前往也方便快捷。如果您需要任何旅遊建議或者幫助規劃行程，我們的前台團隊隨時樂意為您提供服務。再次感謝您的好評，我們期待您的再次光臨，並希望下次能繼續為您提供同樣優質的服務。祝您生活愉快！

Response from Property: 非常感謝您對我們酒店的高度評價和推薦！我們很高興聽到您對房間的大小、清潔度以及早餐的美味都感到滿意。現煮的河粉是我們的特色之一，很高興您喜歡。我們的機器人送外賣服務旨在為您提供更多的便利，很高興知道它給您留下了深刻印象。我們期待着下次您再次光臨時，能繼續為您提供優質的服務。如果您有任何建議或需要幫助，請隨時告訴我們。再次感謝您的支持，祝您有美好的一天！

Response from Property: Dear guest, thank you very much for choosing our service and taking the time to give us a review. We are glad to hear that you are satisfied with our dining options, transportation convenience and service attitude. Your satisfaction is our constant pursuit. Regarding the suggestion of toilet mat you mentioned, we attach great importance to the stay experience of every guest. Our front desk and housekeeping department are equipped with disposable toilet covers. If you need them, we will deliver them as soon as possible. We look forward to providing you with a more complete accommodation environment in the future. We look forward to your visit again and promise to do our best to provide you with better service. Thank you again for your support and suggestions! I wish you a happy life!

Response from Property: 尊敬的賓客：非常感謝您對榮興格朗大酒店的支持。暑期，酒店是推出了很多優惠活動的，包括客房，餐飲，具體可以關注酒店的公眾號。早餐，我們也會根據客人口味所需不斷更改品質，非常感謝您的建議，我們會從點建議拾起，不斷提升品質。期待您的再次光臨，祝安好！

Response from Property: 尊敬的客人，非常感謝您選擇榮興格朗大酒店，並且抽出寶貴時間分享您的住宿體驗。我們很高興聽到您對我們的位置、美食街的便捷、房間的乾淨整潔以及服務態度表示滿意。我們一直致力於為每一位客人提供舒適和便捷的住宿體驗，您的肯定是對我們工作的最好鼓勵。如果您在下次旅行中再次選擇入住，我們將一如既往地為您提供優質的服務。如果您有任何建議或需要進一步的幫助，請隨時與我們聯繫。我們期待着您的再次光臨，並希望每次入住都能給您留下美好的回憶。再次感謝您的支持與認可！