Ha Long Hotels with Shuttle Service

The hotel is brand new and very clean. The rooms are spacious and well appointed. The area is still under construction. This (at the moment) results in a less beautiful view/environment. But I am convinced that it will be beautiful within a year. The hotel location is quite far from the city center and shopping malls. A car or taxi is needed. Or you can get bicycles at the hotel. The employees are very friendly and helpful. Special note to Tracy, she has served us several times with very personalized service. Couldn't be better! The 3 restaurants in the hotel are highly recommended. We stayed 6 days in an apartment in this hotel.

In contrary to a lot of the 1-2 star comments, the hotel was build in 2023 but it does feel a bit old and amenities it feels more like a 3 star rather than 5, BUT considering the price, our stay was quite pleasant, the room was clean with great view, I especially applaud the service staff at the front desk, they speaks both basic Chinese and English which made the communication much easier, gave us recommendations for food near by and if you wish to book cruise , they have their own contact as well, but my advice will be still doing your own research and go with your own preferred choice. The check out time is 11am instead of 12 stated on trips, but we had to check out a bit late at 11.30qm, the front desk did not made any fuss about that, everything was good and smooth. For the price you are paying, the room and service is up to the price point’s expectation personally.

This hotel was stunning, rooms, view, food and staff were 5 star. Trang was amazing and helped us with suggestions on where to go in the city and we were very pleased. They changed money for us multiple times with no hesitation. Helped us organise taxis, and were over all so helpful and friendly. Breakfast was lovely with a huge variety of food. Shower was probably one of the best we have had in vietnam ...hot water great pressure amd spotless.

I had a very memorable and satisfied staying at The Yacht Ha Long. Impressive design, many photo areas at the hotel are beautifully decorated. I have stayed in many hotels in Ha Long but this is my favorite hotel. Breakfast at the restaurant on the M floor is very rich and varied. Pho and coffee are delicious. The afternoon tea set is carefully prepared, the cakes are decorated very nicely and trendy. Professional, enthusiastic, attentive staff to support guests. My family has a small friend who goes with the staff is very caring. My family is very satisfied and will definitely come back next vacation.

I stayed with my parents at @flc.hotelsandresorts in Ha Long Bay, Vietnam and here’s my feedback ⬇️ 👉 Truly a luxurious stay. The room was clean and spacious, with a really nice view of the golf course and part of Ha Long Bay. 👉 You have to visit the Sky Bar on 21st floor & Bamboo Restaurant. they both are top notch! .👉 Swimming pool was great but we didn’t use due to cold weather but they have indoor temperature controlled swimming pool as well which was equally wonderful 👉 Hotel staff left no stone unturned to make our stay memorable. 👉Only few staff speak English but that won’t be any issue 👉 Overall, if you planning with your parents/family, you should Consider this one..

We wanted a hotel instead of usual overnight cruise for flexibility at night. Best Western Sapphire Ha Long was one of the few hotels where we could preselect ocean view room instead of it being up to chance/luck. The hotel itself was stunning! The staff so thoughtful, helpful and courteous that really elevated the experience to something very special. The hotel and rooms are very luxurious! We chose the 2 br oceanview and all rooms had amazing views, with the lounge having a balcony along with floor to ceiling windows overlooking the bay. It was so lovely relaxing. We had a drizzly day but it was still so special. The official photos are exactly what you get and are honest in their representation. The buffet breakfast is enormous in variety! Full Western and Asian selections with salads, pastries, noodles, congee, juice and muesli, hot cooked buffets just to name a few. There was plenty with no sign of running out when we were there (Dec). The breakfast room was huge and elegant. Definitely worth adding it on to your stay! We were warned by others that the location is not convenient to main centre, which was good advice, as it is about 15 mins drive over the bridge. However it is not so isolated from other things and there were many restaurants and cafes around it and the walkways along the way stunning. We were kind of just wanting to chill when no on the cruise so this was perfect for us! I would definitely recommend and hope to return one day.

I came Ha Long for 3 night and stay in DeLaSea hotel. I think that was good choice. Receptionist was nice and professional, they gave us some good tip for visit in Ha Long. Breakfast was really good with varieaty food. They have swimming pool in-house also with nice view. I had the best memories in Ha Long. Make sure will come back

We stayed in a 2BR apartment, which was cosy, but adequate for our family of four. Having 2 bathrooms was great, and the A/C was lovely and cool. The kitchen only had 4 glasses, 2 coffee cups, some tea/coffee, a kettle and a fridge, so not setup for any sort of self-catering. Rooftop pool was well utilised by our family during the limited opening hours (closed during the middle of the day). Gym was well equipped but warm with no A/C or fans. We didn’t use the indoor pool, although it looked nice. Restaurant was fine for breakfast - mix between set menu and buffet, depending on the day. The staff were excellent. In the restaurant, Rosie was always helpful and happily shared ideas for planning our days. The hotel reception staff - in particular Ms. Nga and Ms. Thu, helped plan several activities, including booking massages, taxis, Ha Long Bay tour and airport transfer on arrival, and transfer to Hanoi on our behalf. Overall we were very happy with our stay.

It was my first time to travel to Halong Bay and I accidentally chose this hotel to stay. I was pleasantly surprised. The location of the hotel is very good. The entrance to the cable car park is right at the door. On the other side is a row of shops and various restaurants. It is not very far from the night market. Far away, the layout and decoration of the hotel are stylish. The rooms are large and the beds are soft and hard, so you can sleep very comfortably. The hotel includes a wide range of breakfast options. I met the lobby manager Thu who was on duty that day. He was very enthusiastic and hospitable. He has a strong sense of service and is proactive and enthusiastic. When we encountered trouble, she helped us solve all the problems one by one without hesitation. I am really grateful to her. It was really a very good experience. I will book this hotel again next time I have the opportunity to come to Halong Bay. I hope that time I also met Thu by chance. Thank you. We will see you soon.

Very, very, very good. The staff on the boat are very friendly. They can help with any request. Since we are the only Chinese family, they specially prepared a Chinese itinerary. In addition, there are a lot of delicious food and ashore activities. The night in the houseboat is very quiet and the air is very good. We had a very enjoyable vacation.