Bavaro Hotels with Shuttle Service

Every single thing from the service to the facilities, to the activities, to the food, to the room and just absolute stunning and sophisticated place. We truly have never been so happy with a hotel as we have been with TRS Turquesa. We cannot wait to go back next year!!! Our butler, Ray, was the absolute best!!!! He took care of every single thing for us every single day we were there. We are still speechless and how wonderful this vacation was. Truly amazing!

The hotel was very clean, but the staff should have more attention and respect for the guests and not to deal with them badly since arrival, because by checking the staff I was doubting my reservation and the package I bought online by trip.com He waited for several hours, embarrassing me with the other guests who were doing checking, leaving me standing for a long time and in the end he told me that he was going to check me out. But he did sign me a guarantee until they could contact Trip to confirm, too The food has gone down a lot of quality, not even a restaurant open 24 hours, I asked for a dinner service for the room at 12am and it never arrived, they should improve its quality since it is a 5 star hotel.

We had an amazing stay at this location. Plenty of parking, with 24 hour security and private gated entrance. The breakfast is absolutely great!! I will definitely return! The heated pool is so relaxing with the outside bar area and restaurant. Rosa and Alvaro were very attentive and professional.

I had a very pleasant stay. Amazingly friendly staff and management. Food was really nice and affordable. Even though it was my first time here you can definitely tell that they are going forward and improving. I prioritize good people and friendliness over small details that can be overlooked. Thanks for having me guys keep up the good work

The service at Bahia Principe was really quite good. Friendly workers at the front desk and concierge/transportation kiosk really helped. The facilities at Bahia Principe are not up to snuff however. The room was old and tired- in need of much care. For example, there were five lamps/lights in the room and two had light bulbs out. My wife wanted to read at night but there was not enough lighting in the room to even read a book for 15 minutes. The small fridge never worked. But the ants on the coach took the cake. No, they literally were on the hunt for cake in the room! If you want a really solid looking property then book at Ambar, not Principe. On a positive note the mattress and pillows were comfortable. One other note and seemed very kid friendly... But the property is huge! So huge that many people will want to take the trams to the beach- which was packed and not the best beach in Punta Cana. Later today I will be reviewing the Majestic Colonial which we also stayed in for a week. Want treated like you're a king or queen? Look at the Majestic properties which were worth the extra pesos.

Based on my experience, I believe several critical areas need immediate attention and improvement: First and foremost, as a Barceló Unique Member, I expect a higher level of recognition, service, and care. I’ve stayed at Barceló hotels more than 12 times worldwide, including multiple times at the Occidental Caribe, and this was by far the worst experience I’ve had. Upon arrival, I was greeted by a massive line at check-in. There were no seats available for my wife and son, and no welcome drinks were offered despite the heat. My wife had to leave the line to get drinks from the bar, which should never happen at a hotel of this caliber. After standing in line for 2.5 hours, I finally received my room key. This is unacceptable for any guest, but particularly for a loyal, high-status member who had made a special request for our anniversary celebration, which was ignored entirely. I requested a room upgrade, as I usually receive at other Barceló locations, but was curtly told no, without explanation. When I mentioned my Unique Member status, the front desk staff responded, “What’s that?” I was in disbelief that they were unfamiliar with their own loyalty program. To make matters worse, I was given one of the furthest rooms (7412) on the 4th floor of the 7th building, despite knowing from previous stays that better rooms were available closer to the main area. Additionally, there were no welcome drinks in the room, something that other Barceló hotels, including the Occidental Caribe, usually provide to loyalty members. The poor service extended to the following day when my son forgot his room key card in the car. I approached the front desk, and an employee named Emeli Fortunato treated me rudely in front of my family. When I requested a new key, she refused unless I paid $23, claiming it was my responsibility. She became argumentative, insisting that I was told this at check-in, which was untrue. I had to tell her to stop arguing and asked to speak to her supervisor. She initially refused, saying she didn’t have one, which I knew was a lie. After much persistence, Juan Vazquez intervened to resolve the situation. The next morning, I met with Manager Alberto to explain the situation. This experience left me feeling unwelcome, and I regret spending my money on this stay. I have always been a loyal Barceló guest, but this was the first time I have ever felt compelled to leave a negative review. That said, I would like to acknowledge and thank CSR Martires, an excellent employee at Barceló. Unfortunately, he was on vacation during our stay, but he returned on our last day and made us feel welcome. When we explained how poorly we had been treated, he apologized and showed the same excellent customer service we’ve received from him in the past. It’s too bad he wasn’t there on the day of check-in, but kudos to Martires for exemplifying the kind of service I’ve come to expect from Barceló. In summary, I urge the hotel to improve staff training, parti

It has been a pleasant stay. The customer service provided by the hotel has been satisfactory in general. The all-inclusive offer could be improved from my point of view. And for that price it could have included the transfer. Improvable facilities, especially the gym, which is not suitable for this hotel, is very small and inaccessible, it seems like a maze to enter. And the spa is also very poor and not even included in the offer of the all-inclusive package with a superior room. When in Spain 90% is included both services, transfer and spa. Great hotel, great chain, but my face of satisfaction for some other things remains indifferent for that reason... The variety in the food buffet was not too much either... it is compensated by the customer service and the environment of virgin beaches. Then a detail is the overweight in terms of street vendors outside and inside the enclosure...even with the massages...

Literally best location in Punta Cana! Beautiful renovated villas surrounded with tropical flowers and palms with private beach area. Hidden gem! The service was good. The food is good for this area. There are two supermarkets in walking distance and the villa has nice kitchen, so you can cook.

A group of 7 stayed here. There were some great things about this resort and some not so great things. Great Things: The bartenders were all great, especially Angel and Alexis. The buffet restaurant staff, specifically Maria, she is simply the best. The pool area and lobby are both very nice, the nightly entertainment was also a lot of fun. The sand on the beach is fantastic, it’s like sugar and the water is warm but still refreshing, we even saw a few small sea turtles while swimming. The Not So Great: Some of our rooms. We all stayed in the Premium Level Oceanfront, some rooms were better than others. My particular room had a few issues, a very musty odor and a walk in shower with no door that caused the bathroom floor to get covered in water whenever someone showered. We voiced our concern but nothing was ever done. The rooms need to be updated.

My husband booked this stay through Costco travel for our 3rd anniversary. It was nothing short of amazing. The weather was perfect for our entire stay. When we arrived at the hotel we were greeted with all smiles from the concierge and front desk clerk. There were 2 glasses of sparkling wine awaiting us as we completed the check in process . Our room wasn't quite ready, so the concierge showed us the property and took us to the lunch buffet. The food was 6/10 for the lunch buffet, but the service was 10/10. There was a young man grilling steaks to order. I wish I remembered his name. He was extremely pleasant in spite of the heat of the grill and guests shouting their orders at him. After lunch, we were able to check into our room. It was beautiful, comfy and clean and a bottle of sparkling wine was awaiting us. Then we met the best person of our stay, our butler STALING. He was always available and sought us out every single day to make sure that we were happy and comfortable. The smallest of requests were filled in a timely manner with a smile the entire time. Staling made sure all of our dinner reservations were set for our time there. I slept through the first night's dinner reservations at the surf and turf restaurant. My husband had tartare and ribeye and gave this restaurant a 7/10 as he was expecting more ”surf”. The following morning, we checked out the breakfast buffet. I'm not big on breakfast, so it was nothing to write home about for me. They had the normal omelette station and quite an assortment of eggs, breads, meat, potatoes, fruit, etc. Once again, the service was 10/10. For lunch, we opted for the pool side grill. The kebabs, burgers and spring rolls were delicious. The only negative was the guy working the grill was not very pleasant. I think it is just because of the language barrier and the heat of the grill. That evening, we had the Italian restaurant for dinner. It was quite delicious and had been our best meal at that point of the stay. My main course was shrimp risotto. My husband's main course was bread beef osumboco (sp?). During the day, there are many activities going on. Some activities included yoga, water cycling, dance lessons, bingo, etc. The hubs and I opted to be beach bums our entire stay. Surprisingly, the sea**** was kept at bay and we enjoyed playing in the mild waves and sleeping in the beach breeze. The beach servers were great about keeping us hydrated with water and libations. My favorite drink at the resort was the mojito. In the evening we had fun enjoying the live dancers in the theater and the singer in the lobby. My husband is not a dancer, so I enjoyed dancing with different members of the entertainment team. On our anniversary, we had the most beautiful display awaiting us after a day at the beach. Because we did not have time for dinner reservations or dinner on the beach (due to transportation for Coco Bongo which I highly recommend), Staling suggested that we order room service. It was a