Bavaro Hotels with Hot Tub

Disappointing hotel. We had to change our room 3 times. The first room was very old and full of mould, bath was disgusting so I requested to change the room straight after our arrival. The reception ( I believe to be also manager) wasn't happy that we didn't like the first room but eventually she offered to us see another room. When we walked in to the room it was slightly better, the bathroom was newer but still not in great condition but the worst was the smell of mould and water leaking from the celling, we had to accept the room as apparently the was no other rooms available at the time. After spending sleepless night the in the horrible smell of mould we didn't want to put our child at risk and needed another room. Frankly there were newer rooms in the whole resort but not every guest was luckily to get a new room. After speaking to the reception third time (manager didn't ant to speak to us first and she was ignoring us) they gave us 3rd room but we had to give them ultimatum, either a new room or full refund. The third room was nice and clean and from there we would start enjoying our holiday. There are 3 pools and two of them are dirty only one pool was acceptable. Food choices wasn't great although the restaurant that you had to book separately where nice. We had a good time at the end but we won't be returning to this hotel.

Every single thing from the service to the facilities, to the activities, to the food, to the room and just absolute stunning and sophisticated place. We truly have never been so happy with a hotel as we have been with TRS Turquesa. We cannot wait to go back next year!!! Our butler, Ray, was the absolute best!!!! He took care of every single thing for us every single day we were there. We are still speechless and how wonderful this vacation was. Truly amazing!

The hotel was very clean, but the staff should have more attention and respect for the guests and not to deal with them badly since arrival, because by checking the staff I was doubting my reservation and the package I bought online by trip.com He waited for several hours, embarrassing me with the other guests who were doing checking, leaving me standing for a long time and in the end he told me that he was going to check me out. But he did sign me a guarantee until they could contact Trip to confirm, too The food has gone down a lot of quality, not even a restaurant open 24 hours, I asked for a dinner service for the room at 12am and it never arrived, they should improve its quality since it is a 5 star hotel.

My 3rd review of this hotel. In 2022 I thought it was perfect and returned. in 2023 it was still very good but quality had slipped a bit. I am delighted to report that in 2024 it has returned to the perfection of 2022 and maybe even better, which I suppose proves it wasn't perfect before. What are the changes? i am delighted to say there are a few and all positive. They have added a new restaurant and extended the menu at the existing restaurants. They have added a beautiful new walkway over a small nature reserve to the new Italian restaurant, which is also a new section of the hotel. They have also added waterslides but this is away from the main hotel which is both good for the children and the parents and makes the main pools quieter. The entertainment has also improved and returned to the quality of 2022 or maybe slightly better with typically a singer at 8pm and a show at 9pm , a micro improvement here would be a 14 day rota not 7 days, we did sit through the same shows as last week sometimes. Some form of entertainments for the adults lasting to midnight would be a welcome addition It did feel they were quite pleased if you went to be at 10pm because it means you are not drinking any more., The Butlers have been re badged as personal Concierge, I have no idea what the difference is but ours ,Yacaira was helpful and friendly. We again had a preferred club swim up room and this option is worth the higher price. As previously reported the quality of this hotel is wonderful, no tacky wrist bands, no fobbing you off with cheap drinks. Everything exudes quality. We have now been 3 times and we are thinking of booking again. Top tip, I know the hotel pool is beautiful but do spend some time on the wonderful beach.

The service at Bahia Principe was really quite good. Friendly workers at the front desk and concierge/transportation kiosk really helped. The facilities at Bahia Principe are not up to snuff however. The room was old and tired- in need of much care. For example, there were five lamps/lights in the room and two had light bulbs out. My wife wanted to read at night but there was not enough lighting in the room to even read a book for 15 minutes. The small fridge never worked. But the ants on the coach took the cake. No, they literally were on the hunt for cake in the room! If you want a really solid looking property then book at Ambar, not Principe. On a positive note the mattress and pillows were comfortable. One other note and seemed very kid friendly... But the property is huge! So huge that many people will want to take the trams to the beach- which was packed and not the best beach in Punta Cana. Later today I will be reviewing the Majestic Colonial which we also stayed in for a week. Want treated like you're a king or queen? Look at the Majestic properties which were worth the extra pesos.

Based on my experience, I believe several critical areas need immediate attention and improvement: First and foremost, as a Barceló Unique Member, I expect a higher level of recognition, service, and care. I’ve stayed at Barceló hotels more than 12 times worldwide, including multiple times at the Occidental Caribe, and this was by far the worst experience I’ve had. Upon arrival, I was greeted by a massive line at check-in. There were no seats available for my wife and son, and no welcome drinks were offered despite the heat. My wife had to leave the line to get drinks from the bar, which should never happen at a hotel of this caliber. After standing in line for 2.5 hours, I finally received my room key. This is unacceptable for any guest, but particularly for a loyal, high-status member who had made a special request for our anniversary celebration, which was ignored entirely. I requested a room upgrade, as I usually receive at other Barceló locations, but was curtly told no, without explanation. When I mentioned my Unique Member status, the front desk staff responded, “What’s that?” I was in disbelief that they were unfamiliar with their own loyalty program. To make matters worse, I was given one of the furthest rooms (7412) on the 4th floor of the 7th building, despite knowing from previous stays that better rooms were available closer to the main area. Additionally, there were no welcome drinks in the room, something that other Barceló hotels, including the Occidental Caribe, usually provide to loyalty members. The poor service extended to the following day when my son forgot his room key card in the car. I approached the front desk, and an employee named Emeli Fortunato treated me rudely in front of my family. When I requested a new key, she refused unless I paid $23, claiming it was my responsibility. She became argumentative, insisting that I was told this at check-in, which was untrue. I had to tell her to stop arguing and asked to speak to her supervisor. She initially refused, saying she didn’t have one, which I knew was a lie. After much persistence, Juan Vazquez intervened to resolve the situation. The next morning, I met with Manager Alberto to explain the situation. This experience left me feeling unwelcome, and I regret spending my money on this stay. I have always been a loyal Barceló guest, but this was the first time I have ever felt compelled to leave a negative review. That said, I would like to acknowledge and thank CSR Martires, an excellent employee at Barceló. Unfortunately, he was on vacation during our stay, but he returned on our last day and made us feel welcome. When we explained how poorly we had been treated, he apologized and showed the same excellent customer service we’ve received from him in the past. It’s too bad he wasn’t there on the day of check-in, but kudos to Martires for exemplifying the kind of service I’ve come to expect from Barceló. In summary, I urge the hotel to improve staff training, parti

Will come back again some day! Loved it!

It has been a pleasant stay. The customer service provided by the hotel has been satisfactory in general. The all-inclusive offer could be improved from my point of view. And for that price it could have included the transfer. Improvable facilities, especially the gym, which is not suitable for this hotel, is very small and inaccessible, it seems like a maze to enter. And the spa is also very poor and not even included in the offer of the all-inclusive package with a superior room. When in Spain 90% is included both services, transfer and spa. Great hotel, great chain, but my face of satisfaction for some other things remains indifferent for that reason... The variety in the food buffet was not too much either... it is compensated by the customer service and the environment of virgin beaches. Then a detail is the overweight in terms of street vendors outside and inside the enclosure...even with the massages...

We stayed at Punta Cana Princess for a week(Sep.28-Oct.4)). My wife and I had an amazing time. Everything was perfect. Amazing staff, very friendly, and they will go over and beyond accommodate you. Miguel at the guest service was fenonenal. Very nice guy, friendly, kind. He was there for us anytime. Beach was spectacular, breathtaking. The food was amazing, too. I am raw vegan, and they had so much variety of fruit and vegetables, and it tastes sooooooo good. Delicious. I felt like I was in paradise. My wife eats everything, and she enjoyed her food as well. The room was very clean, spacious, and updated. Perfect. I highly recommend this resort, and we will be back.