Spa Hotels in Shirahama

The sea view room was great, very clean and tidy, beautiful and comfortable, private outdoor spring in the room, excellent for staying in the room. However, the meals were very disappointed that were unexpected to cost about US$600 for a night including dinner and breakfast for 2 adults and a kid. In particular, the foods for my kid were unacceptable for this price. The restaurant was not clean and the staff were not attentive. We booked the room through Trip.com and mentioned we have a 9 years old kid with us. The staff said they have no such record and required me to prove. Luckily I have the booking record in my App and showed them we did. Then, they said it should be the problem from Trip.com. And then, they said ok and would cost 25000 yen extra for my kid. I accepted, and then they said they could not provide an extra bed for my kid and reduced the cost to 20000 yen, and I also accepted. As a customer, I felt this was not attentive and not polite to request me to prove I had mentioned a kid for the booking. That’s all fine, but the quality and taste for the meals were really unacceptable at this price range, the breakfast was horrible. At last, my case wasn’t a communication problem because the staff who talked to us wasn’t a Japanese and was a native English speaker. Anyhow, the facilities and the room of this hotel were excellent, but the meals and services were not worth for this price.

I had a great experience staying at this hotel! The view from our room was amazing and we particularly enjoyed the private onsen, which allowed us to unwind while watching the stunning sunset. The staff were all very friendly and polite, which made our stay even better. However, the hotel's location is next to the beach, which means you have to climb a slope to get there. It is also quite far from the JR station, and the only public transportation available is a 30-minute bus ride. Additionally, there are no restaurants or convenience stores nearby, so you might want to plan ahead for meals.

This is the second time to stay, I chose to have a hot spring room so very large, very comfortable, facing the sea view of Bai Bin Beach, at dusk can still see the sunset, front desk staff is very polite, explain the hotel facilities very clear 𥇦, only this time can not go to the top floor to soak in the hot spring unfortunately, staff said because of too much wind will be closed, breakfast and dinner are average, most should be hot but cold, such as fried chicken, fish

Very nice hot spring hotel, also very suitable for taking children, buffet breakfast and dinner is very good, the room is clean and large enough, the hot spring looks at the sea, while bathing in the hot spring, you can watch the sunset, very beautiful

I've stayed at this hotel about once before It is a very special castle style design and the lobby is very gorgeous. Don’t believe it is just a 4-star hotel. I highly recommend this hotel. The hot springs are all designed. The breakfast and dinner buffets have a lot of variety and the taste is generally good. This time I will visit again and we will prepare welcome refreshments.

We were impressed by the staff's extremely polite attitude and the way they used language when we checked in. Our family of four stayed in a room with four beds in one room. The view was great, the illuminations were beautiful at night, and the surrounding hotels probably helped create a nice atmosphere. The buffet-style dinner and breakfast were luxurious and we enjoyed a lot. The bath was also great, with an open-air bath and the fresh air was refreshing. We were a little confused as it was hard to find the entrance to the hotel from the road. It would have been nice if there had been clearer signs.

Staff are not familiar with English, but they are very attentive to provide assistance and services.