YunHai Hotel Shenzhen Reviews

Response from Property: Dear guest, hello. Thank you for taking the time to give us feedback, and thank you for your praise of the hotel environment, we attach great importance to your feedback, breakfast questions have been reported to the relevant departments; We are sorry about the swimming pool you mentioned. At present, the project is in the test stage, which is not very stable. The swimming pool is temporarily closed, and swimming can be done later. Thank you again for your feedback. Look forward to seeing you again, wish you a happy life!

Response from Property: Dear guest, hello. Thank you for taking the time to give us feedback, and thank you for your praise of the hotel environment. We value your feedback very much. We are sorry for the problem of swimming pool that you mentioned. The fish will be released in the pool to allow guests to enjoy the experience of Marine life, and nurse sharks will be released later. Currently in the test stage of the project, it is not very stable, so it is impossible to swim in the pool; Hotel beach is artificial development, 5 meters away from the seabed is mostly rocks, easy to fall and scratch, do not recommend swimming in the sea, sorry for the inconvenience caused to you. Thanks again for your feedback. Look forward to meeting you again, wish you a happy life!

Response from Property: Dear guest, Thank you so much for your stay and comments and for sharing so much about the hotel. Regarding the dietary diversity you mentioned, we have sent feedback to the relevant departments, and your feedback will help us to continuously improve our services and products. Please believe that we attach great importance to each guest's stay experience, thank you very much for your recognition and support of the hotel, we sincerely look forward to your visit again.

Response from Property: Dear guest, we are sorry to learn that you did not have a pleasant holiday with us. We are deeply sorry. The weather changes during your stay, the pool opening hours are flexible, and the seaside area is currently undergoing an upgrade, which is expected to be completed by the end of July. Regarding the food and facilities you mentioned, we have reported to the relevant departments, and we will further consider how to optimize the hotel facilities. Thank you again for your feedback. Wish you a happy life.

Response from Property: Dear guest,hello.Thank you for taking the time to give us feedback and thank you for your recognition of the hotel room and staff.Here is a reply to the facilities you mentioned.We're sorry about the swimming pool you mentioned. At present, the project is in the testing phase and is not very stable. In the later stage, we will open the project of sharing entertainment with Marine life for visitors to punch in and take photos.The children's Activity Center is a temporary children's play project that may rain during the holiday before the festival. The relevant system and other aspects are not perfect, we are so sorry.The hotel is currently cooperating with the third party, and will officially launch Western food, afternoon tea, bar and other projects in July.We apologize for the inconvenience.We are trying to enrich the hotel's play programs to meet the needs of different guests.We will make continuous efforts to provide every guest with a more warm and comfortable stay experience. Thank you for your valuable comments and look forward to your visit again.

Response from Property: 尊敬的賓客，您好。感謝您對我們酒店的認可。雲海酒店位於有着“深圳後花園”之稱的大鵬半島，佔地將近10萬平米，背山靠海，位置絕佳。這裏空氣清新，負離子含量豐富，是遠離都市喧囂、親近自然的理想之地。酒店緊鄰金沙灣海岸，擁有無與倫比的一線觀海視野。真誠期待您的再次光臨。祝您生活愉快~

Response from Property: Dear guests, hello! Thank you for choosing Yunhai Hotel~ The hotel is close to the Jinsha Bay coast and has an unparalleled first-line view of the sea. The restaurant, sea-viewing platform, and some guest rooms can enjoy the invincible sea view through the huge floor-to-ceiling windows, and take in the blue sea. Whether it is room service, catering service or conference service, we strive to be perfect; here, you can feel the beauty of the fusion of the sea of clouds and the sea up close, and experience an ultimate romantic journey of the sea of clouds. Whether it is the sunrise in the morning or the sunset in the evening, you can leave unforgettable memories~ Thank you again for your recognition of us, and I hope you can recommend the hotel to your friends and stay in the hotel again. I look forward to meeting you again~

Response from Property: 尊敬的賓客，您好！感謝您選擇雲海酒店，並且花時間分享您的入住體驗。酒店緊鄰金沙灣海岸，擁有無與倫比的一線觀海視野。餐廳、觀海平台、部分客房可通過巨大的落地窗，享受無敵海景，將蔚藍的大海盡收眼底。無論是客房服務、餐飲服務還是會議服務，都力求做到盡善盡美；在這裏，可以近距離感受雲海與大海的交融之美，體驗一場極致的雲海浪漫之旅，無論是清晨的日出還是傍晚的日落，都能留下難忘的回憶~再次感謝您對我們的認可，也希望您能推薦酒店給您的朋友且再次入住酒店，期待與您的再次相遇~

Response from Property: 尊敬的賓客：您好！非常感謝您選擇入住我們酒店並分享寶貴的體驗反饋！得知您對酒店優越的地理位置感到滿意，我們十分欣喜！同時，對於此次入住過程中給您帶來的不愉快體驗，我們致以最誠摯的歉意。關於房間異味和空氣問題，我們已安排專人對客房進行全面排查和深度通風處理，後續也會加強日常清潔與檢查力度，確保房間空氣清新宜人；酒店淋浴間殘留沙子及乾濕分離設計的不足，我們會立即優化清潔流程，並考慮升級改造方案，減少水花外濺情況。另外，您提出的早餐時間建議我們已認真記錄，後續將結合住客需求評估延長用餐時段的可行性，努力緩解高峯時段的用餐壓力。您的反饋是我們改進的重要方向，希望能有機會再次為您服務，用更優質的體驗彌補此次遺憾！期待與您再次相遇！

Response from Property: 尊敬的賓客，您好！感謝您選擇雲海酒店，並且花時間分享您的入住體驗。酒店緊鄰金沙灣海岸，擁有無與倫比的一線觀海視野。餐廳、觀海平台、部分客房可通過巨大的落地窗，享受無敵海景，將蔚藍的大海盡收眼底。無論是客房服務、餐飲服務還是會議服務，都力求做到盡善盡美；在這裏，可以近距離感受雲海與大海的交融之美，體驗一場極致的雲海浪漫之旅，無論是清晨的日出還是傍晚的日落，都能留下難忘的回憶~再次感謝您對我們的認可，也希望您能推薦酒店給您的朋友且再次入住酒店，期待與您的再次相遇~

Response from Property: 尊敬的賓客：您好！衷心感謝您選擇入住我們酒店並分享寶貴反饋！對於酒店位置偏遠給您出行帶來的不便，我們深表歉意，目前已積極與周邊交通平台溝通，探索優化出行方案，後續也將加強代叫車等服務支持，減少您的等待困擾。同時，非常感謝您對服務團隊的認可。關於露台門鎖故障問題，我們已安排工程部檢修排查發現，門鎖可以上鎖，是軌道里卡了沙子小石子。我們已對所有客房設施進行復查，避免類似情況再次發生。您的建議是我們改進的動力，期待下次相遇時，能用更完善的服務和細節為您帶來驚喜！祝您生活愉快！

Response from Property: 尊敬的賓客，您好。感謝您對我們酒店的認可。雲海酒店位於有着“深圳後花園”之稱的大鵬半島，佔地將近10萬平米，背山靠海，位置絕佳。這裏空氣清新，負離子含量豐富，是遠離都市喧囂、親近自然的理想之地。酒店緊鄰金沙灣海岸，擁有無與倫比的一線觀海視野。真誠期待您的再次光臨。祝您生活愉快~

Response from Property: 尊敬的賓客，您好！感謝您對我們酒店的認可。雲海酒店地處深圳東部美麗的大鵬半島，所處的自然環境得天獨厚。酒店擁有超大不同方位的觀海平台，您可以盡情感受微風拂面帶來的絲絲涼意與海洋鹹味，還有豐富的活動-山地網球場、燈光球場、棋牌室、登山路徑、天幕燒烤等，更有不同規格的商務會議室、多種形式的團建內容，滿足您的商務出行、公司團建等~再次感謝您對酒店的肯定與支持，我們真誠的期待您的再次光臨~

Response from Property: 尊敬的賓客，您好。感謝您對我們酒店的認可。雲海酒店位於有着“深圳後花園”之稱的大鵬半島，佔地將近10萬平米，背山靠海，位置絕佳。這裏空氣清新，負離子含量豐富，是遠離都市喧囂、親近自然的理想之地。酒店緊鄰金沙灣海岸，擁有無與倫比的一線觀海視野。真誠期待您的再次光臨。祝您生活愉快~