Mandarin Oriental Shenzhen

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[太陽]老牌的酒店🏨；材質元素雖然略顯厚重…～ 但一點不影響它是好東西貴野的感覺… 柚木的飾面對於一家開業15年的酒店來説… 有了故事，也多了一份沉穩… 傢俱的厚重，放在現在…～ 依然是需要花高價才能做的到… 老錢的地位不容小覷…～ 五金水龍頭🚰…～ 我一直衹在兩個品牌裏選擇… 一是漢斯格雅、一是高儀…～ 15年的酒店的高儀龍頭… 依然如新[強][強] 這次是因為定錯酒店…～ 才有機會感受到這獨特的視覺… 由於行業的原因…～ 我時常選新開業的星級酒店去住去體驗去學習… 在日新月異的當今…～ 以不變應萬變… 也是一種心境和文化沉澱[強][咖啡]

非常完美的一次體驗，文華東方一如既往的好

I have stayed in Mandarin Oriental hotels in many places abroad, and I like this one in Shenzhen very much. I stayed in an executive king room. I booked it with American Express FHR on the first day. The stay was good, so I booked it on Ctrip for the second day. I think the design and location of the whole hotel are better than other hotels. The room can see the night view of Shenzhen Futian District CBD and part of Hong Kong. Beacon Hill is next to the hotel, and you can also see the night view. I was a little unhappy because I was given two 500 SPA coupons on the first day, and my mother and I went to use them for SPA. When we were about to leave, the front desk staff told me that the price was wrong and I was overcharged, but the difference could not be refunded. I swiped the correct amount again, but failed to refund the first wrong transaction. Then the colleague who was on duty the next day did nothing but called me and asked me to check Alipay for refunds again and again, and then told me that it would take more than ten days for the financial transfer. I was surprised by this incompetent way of handling things. This is the SPA staff in Mandarin Oriental, and it wastes my time. Finally, I went to the front desk the night before I left. Mr. Derrick and Ms. Nicole helped me get a refund immediately and very efficiently. I really think their work ability and efficiency in handling things are the best. Derrick patiently called to check the information I needed on the first night, and asked me if he had helped me the next day. Ms. Nicole also helped me check in warmly and sincerely when I arrived on the first day, making me feel comfortable and welcome like home. On the second night, after hearing that I had not refunded the money after the SPA, she took the initiative to come over to comfort me and sent me back to the door of the room. After a few minutes, she quickly and efficiently helped me with Derrick to get a refund. This small thing showed a big difference. From the staff of the SPA store to the staff who took over the next day, they would only ask me to check the account to see if I had received it. In the end, the SPA manager specially gave me a sample on my last day when I left, but I did not feel her sincere apology. Instead, she was still looking for excuses saying that the card machine was broken. If it was broken, why could I swipe it again, and why could I not get a refund. I hope the senior management of Mandarin Oriental Hotel can see this comment and pay attention to it. This kind of thing really shouldn't happen in Mandarin Oriental. After two days, there was no solution. They just called me and wasted my precious time, asking me to check whether I received it. I sincerely thank Derrick and Nicole for their serious and responsible attitude towards guests, and their work ability is shown in their efficient handling of things. Their work ability matches Mandarin Oriental and they should be rewarded accordingly and have more training and development in their work.