Atour Hotel (Shenzhen Luohu Diwang)

Atour Hotel (Shenzhen Luohu Diwang) Reviews

Atour Hotel (Shenzhen Luohu Diwang)

The MIXC Shenzhen and KK100, ShenzhenView Hotel Details
Atour Hotel (Shenzhen Luohu Diwang)
Atour Hotel (Shenzhen Luohu Diwang)Atour Hotel (Shenzhen Luohu Diwang)Atour Hotel (Shenzhen Luohu Diwang)
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Atour Hotel (Shenzhen Luohu Diwang) Guest Reviews

4.7/5
Outstanding
6294 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(6294)
Positive reviews(6211)
Reviews with photos/video(497)
Delicious breakfast(608)
Easy to get around(553)
Quiet & comfortable(527)
Friendly front desk staff(416)
Close to metro(235)
Perfect for business trips(128)
Nice elevator(70)
Tasty coffee(20)
Negative reviews(81)
Si Ying
Elegant Double Room
Stayed in Sep 2024
Family
15 review
5.0/5
Outstanding
Posted on Oct 19, 2024
Near to the grand theatre station and within walking walking distance to multiple malls such as Mix C and KK mall.
Response from Property: Thank you for your 5-point review. Your satisfaction is the greatest encouragement to Duoer. We will continue to work hard!
Guest User
Elegant Double Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 29, 2024
Friendly reception and good room service
Response from Property: 承蒙傾心一片情，化蝶翩翩知我心。感卿為我擋風雨，不負本心不負卿，我們一定會更加謙虛的繼續努力的。豐盛的早餐，優越的位置，暖心的服務……衹為等待更美好的你，一定記得要常來哦，麼麼噠！
Anonymous User
Jimu City-View Two-Bedroom Family Suite
Stayed in Jun 2024
Family
7 review
4.5/5
Great
Posted on Jul 31, 2024
Very nice room for family. The room is big enough for 4 adults. It’s clean and comfortable.
Response from Property: Dear, your satisfaction is the greatest motivation that Duoer has been pursuing. Duoer will always maintain the best attitude to provide warm service to our Duo friends. We look forward to your stay again~
Guest User
Jimu City-View Two-Bedroom Family Suite
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 29, 2024
We had a good 3 nights stay. Highly recommended 👍 Very good service, friendly staffs and clean environment.
Response from Property: 看到朵友的到來，朵兒蓬蓽生輝，滿意只是起點，驚喜和感動才是目標。花開花謝歲月變遷，朵兒對您的愛從不會變。
CHONGBINBIN
Superior Double
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 17, 2024
1. Best location ! Very near laojie and railway station ! 2. Room very clean and bed and pillows are comfortable! 3. Receptionists are very professional and NanMu 楠木 provide great quality service! 4. Amenities are good and provide enough drinking water 5. We love that Atour help to keep our luggage when we check out.
Response from Property: Duoer is very happy to see your encouragement. Duoer's efforts have been recognized and supported by you, which gives Duoer the confidence to be more perfect. We will continue to work hard to become better. Duoer looks forward to meeting you next time.
Chin Hei Chan
Superior twin-bed room
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Very good experience good sleeping I love the location very convenient
Response from Property: Thank you very much for such a detailed review of our home. Duoer is very touched. The partners of Atour are wholeheartedly caring for the families who come to Atour. When you come to Atour, we will provide meticulous service, warm and thoughtful service and a comfortable and quiet rest environment. I am very happy that you can live so satisfied. Remember to come often! We will continue to work hard to serve every family who comes to Atour!
Guest User
Superior twin-bed room
Stayed in Sep 2024
Couples
13 review
5.0/5
Outstanding
Posted on Jan 17, 2025
The room was huge and nice! The flooring is also not carpeted. Toilet was also huge. It was a good stay for us!
Wong
Superior Double
Stayed in Sep 2024
Travel with friends
5 review
4.7/5
Amazing
Posted on Oct 19, 2024
an excellent stay at the hotel! We checked in late and got free upgraded! Staff was super friendly and willing to support enquiries! Highly recommended!
Response from Property: 尊敬的賓客：您好！感謝您對朵兒的認可！但是我們知道距離您心目中的全五分標準還有一定的差距，我們會繼續努力的！祝：開心每一天！期待下次入住~
Small Hand
Elegant Double Room
Stayed in Mar 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Very excellent hotel with friendly staff Mr Luo Ming who check in for us and explained good details of the surrounding of the area for site visit. Besides, they give us a late check out at 2pm so that we could arrange our day afterwards. Definitely come back again for our next visit.
Response from Property: A confidant alone has a keen ear for idyllic melodies，Dora is waiting for you to come home.
vick Chew
Superior Double
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 18, 2024
Excellent service from staff..quick response and friendly attitude. Got some gift from the hotel too as it's attumm festive.
Response from Property: 親，您的滿意是朵兒們一直追求的最大的動力朵兒會一直保持最好的姿態為我們的朵友們提供温暖的服務，期待您的再次入住喲~
FrankyS
Jimu City-View Two-Bedroom Family Suite
Stayed in Jul 2024
Family
20 review
4.0/5
Very Good
Posted on Sep 3, 2024
Good hotel conveniently located , about 10 walk to mixc mall. Room was clean and comfortable beds. Good value
Response from Property: 看到您的鼓勵朵兒非常開心，朵兒的努力得到了您的認可與支持讓朵兒有信心可以更加完美，我們會繼續努力變的更好，朵兒期待與您下次的相遇。
yang
Jimu City-View Two-Bedroom Family Suite
Stayed in Oct 2024
Family
3 review
3.5/5
Posted on Nov 3, 2024
Abit dusty especially the bedrooms, not worthy the price for the family room.
Response from Property: 親愛的朵友，非常抱歉給您帶來了不好的體驗，朵兒已經反饋到相關部門立即做出整改，希望您下次回來時一定給你一個完美的入住體驗呀。朵兒會盡心盡力做到更好，衹為服務好每一個客人努力，期待您的下次光臨！
Guest User
Superior Double
Stayed in Jan 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 25, 2024
The staff at Atour Hotel Shenzhen Luohu Diwang, especially Ruo Guan, provided outstanding service during our stay. From a friendly greeting at check-in to arrangements for luggage storage when taking an excursion to Hong Kong, the staff was exceptional and efficient in meeting our every need. We chose this hotel because of its central location in Shenzhen, and found it to be very conveniently located near Grand Theatre Subway Station and a variety of neighborhood shops and two large shopping malls all within easy walking distance from the hotel. We also made use of the hotel's self-service guest laundry which was a much welcomed amenity during our two week vacation.
Response from Property: Dear, your satisfaction is the biggest motivation that we have been pursuing. We will always maintain the best attitude to provide warm services to our friends. We look forward to your stay again~
林美茵
Elegant Double Room
Stayed in Jan 2024
Business travelers
7 review
4.7/5
Amazing
Posted on Feb 21, 2024
Nice hotel.Good choice for breakfast (even have open kitchen to cook soup noodles). The staffs were helpful and efficient (especially 蕭珊& the receptionist who worked on 20th Feb night). Approx 10min walk to KK mall.
Response from Property: Dear guests: Hello! Thank you for your recognition of Duoer! But we know there is still a certain gap between the full five-point standard in your mind, and we will continue to work hard! Wish you: Happy every day! Looking forward to your next stay~
Kam George Lau
Jimu City-View Two-Bedroom Family Suite
Stayed in Jul 2024
Family
4 review
3.5/5
Posted on Sep 29, 2024
The bedrooms are fantastic, but the living room is small for four people, and TV in the living room.
Response from Property: 尊敬的賓客：您好！感謝您對朵兒的認可！但是我們知道距離您心目中的全五分標準還有一定的差距，我們會繼續努力的！祝：開心每一天！期待下次入住~