Xingcheng Hotel

Xingcheng Hotel Reviews

Xingcheng Hotel

Building B, No. 156 South Kangle Road, Houjie Town, Dongguan, Guangdong, ChinaView Hotel Details
Xingcheng Hotel
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Xingcheng Hotel Guest Reviews

4.5/5
Good
239 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(239)
Positive reviews(234)
Reviews with photos/video(10)
Classy environment(13)
Great location(13)
Delicious breakfast(12)
Perfect for business trips(9)
Easy to get around(9)
Stayed multiple times(7)
Friendly front desk staff(6)
Large rooms(4)
Negative reviews(5)
Guest User
Queen Room
Stayed in Jul 2023
Solo travelers
26 review
5.0/5
Outstanding
Posted on Sep 2, 2023
Great hotel with a convenient location and friendly staff! Located close to shopping malls and plenty of food options.
Response from Property: Thank you so much for your time to review us so positively.Glad you had amazing time with us and hope you will come back again soon to ibis hotel.
Haruka
Queen Room
Stayed in Aug 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Sep 17, 2024
very nice!!
Response from Property: Thank you for staying with us;Have a nice everyday.We look forward to your coming again!
queipo9328
Queen Room
Stayed in Dec 2023
Travel with friends
9 review
2.5/5
Posted on Mar 17, 2024
I arrived at the hotel almost at midnight, the staff did not speak English but there were no problems because they were friendly at first. As soon as I got to my room the WIFI was not working, I had told them about the problem and a partial solution was to use the WIFI in another room (not the next one but the one on the floor below) the connection was slow but the next day they promised to solve the problem, I rested because it was already too late The next day I had the same problem and I asked them to change my room because I needed WIFI to work but they told me that since I had already stayed one night they couldn't change me so I was connected for a few days at the entrance door of the room. room trying to have good connection (very uncomfortable) all the devices that I left. In conclusion, the price is good for the room (facilities) but I think the WIFI is random, you could get something good or something bad like me.
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Response from Property: Dear guest, we are very sorry that you did not have a perfect experience during your stay. We will resolutely investigate and improve the issues you raised. At the same time, we will increase our service training, hoping to use better services to welcome everyone who comes. Hotel guests, we also sincerely invite you to come back and experience it again, we will not let you down. At the same time, we have a convenient free self-service laundry room, gym, and exquisite buffet breakfast on the second floor. The surrounding area is very convenient for eating and entertainment. I hope you can come again!
Niandufan
Queen Room
Stayed in May 2024
Business travelers
11 review
2.7/5
Posted on Jun 9, 2024
房間有大屁蟲 視頻拍了為證 衞生間設 備老舊 主要是服務太差 太強勢了沒法溝通 所以真實反應 誰住誰知道
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Response from Property: 您好!感謝您選擇入住星程酒店東莞厚街店,並與我們分享你的入住體驗。房間退房時間的確是中午12點,您下來退房的時候前台是有給您解釋的,房間緊張的情況下都是延遲不了的,您進入房間不滿意可以跟前台反映也是可以給您免費換房間的,您説不聽解釋要直接給我們差評,前台表示也很無奈呢。對於您沒能有一個很好的入住體驗,我們感到非常抱歉。祝您生活愉快!
Haishuilanglang
Superior 2-bed Room
Stayed in Oct 2024
Business travelers
48 review
4.0/5
Very Good
Posted on Dec 1, 2024
算是比較新的酒店了,乾淨整潔,總體還是不錯的,沒有特別驚艷的地方,也沒有啥不滿意的,快捷酒店星程這個標準也還行吧
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Response from Property: 尊敬的客户:你好,非常感謝您選擇入住星程東莞厚街酒店並與我們分享了您的入住體驗,小星在這替星程所有的員工感謝您,謝謝您對我們酒店的認可及肯定,星程酒店位於厚街中心地段,靠近地鐵站,明豐廣場,萬達廣場,酒店設施齊全,設有免費自助洗衣機,烘乾機,健身房,免費停車,是適合商務出行,家庭出遊的好去處,讓顧客滿意是我們一直追求的目標,歡迎您的下一次入住會有更加愉快的入住體驗,祝您生活愉快!^_^
Perry Hu
Queen Room
Stayed in Feb 2024
Business travelers
2 review
4.2/5
Very Good
Posted on Mar 29, 2024
因訂錯月份,感謝前台林小姐不厭其煩,協助處理,順利入住。
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Response from Property: 尊敬的賓客您好!歡迎您入住星程厚街店!感謝您選擇了我們,也慶幸我們並沒有讓您失望。我們一直行走在為您創造更好的舒適體驗的道路上,沒有最好,只有更好。不辜負每一次相遇,期待您的再次光臨!
Lvxingjiadabaobei
Queen Room
Stayed in Sep 2023
Business travelers
107 review
4.2/5
Very Good
Posted on Oct 6, 2023
總體來説還算可以吧,就是衞生不太行,酒店地理位置挺不錯的,價格對比房間不太平衡,衞生真的很不滿意,床上好多細碎的頭髮,衞生間還有煙灰,前台也沒有解決事情的態度
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Response from Property: 尊敬的客户:你好,非常感謝您選擇入住星程東莞厚街酒店並與我們分享了您的入住體驗,小星在這替星程所有的員工感謝您,謝謝您對我們酒店的認可及肯定,星程酒店位於厚街中心地段,靠近地鐵站,明豐廣場,萬達廣場,酒店設施齊全,設有免費自助洗衣機,烘乾機,健身房,免費停車,是適合商務出行,家庭出遊的好去處,讓顧客滿意是我們一直追求的目標,歡迎您的下一次入住會有更加愉快的入住體驗,祝您生活愉快!^_^
Anonymous User
Superior Queen Room
Stayed in Dec 2023
Other
4 review
1.0/5
Posted on Jan 28, 2024
我衹能説服務差的要死,去到前台,前台一個阿姨一直在慫恿別人辦會員卡,最後問能不能2點退房,然後就説衹針對會員有這個福利,陰陽怪氣的,服務態度差的要死,反正服務非常不過關這個酒店
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Response from Property: 您好,十分感謝您選擇星程入住並在百忙之中做出點評,在您入住期間給您帶來不太愉快的入住體驗,酒店全體員工向您致歉,但是呢可不可以稍稍允許小星向您對於以上的點評做個解釋對不對啊~詢問過當晚值班的酒店工作人員事情經過,前台並沒有服務態度惡劣,推銷會員卡只是簡單的介紹了會員權益和福利,並沒有違背客人意願強制性辦理。對客人也是有問必答,非酒店會員退房時間一直都是12點,如是酒店會員則可以享受會員權益到下午兩點退房。在給您辦理住房服務也要保證我們的會員權益呢,所以在看到您的點評的時候真的很難過~~~之後小星會將進一步的培訓我們的員工們,確保服務的靈活性。達到以及超越客人的期望是我們一如既往的待客之道。期待您給小宜一次改進的機會,期待您的光臨~~~~
Guest User
Deluxe 2-bed Room
Stayed in Jan 2024
Family
4 review
4.7/5
Amazing
Posted on Feb 15, 2024
地點方便,房間寬敞乾淨,服務員很好,性價比超高,可惜床褥太硬了,原本是訂了4晚的,住到第三天有點受不了,幸好酒店讓我提早離開,極力建議酒店可以在原有床褥上加一層軟墊。
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Response from Property: 非常感謝您選擇入住星程東莞厚街酒店並與我們分享了您的入住體驗,住的好小主要常來哦^_^非常感謝您選擇入住星程東莞厚街酒店,也謝謝您對我們的肯定與認可,我們會一如既往的堅持不懈,期待下次與您再相聚,祝您工作順利!^_^
Guest User
Superior Queen Room
Stayed in Sep 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Oct 29, 2024
房間乾淨寬敞,服務好。早餐豐富。性價比很高,是差旅的優選酒店。
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Response from Property: 你好,非常感謝您選擇入住星程東莞厚街酒店並與我們分享了您的入住體驗,小星在這替星程所有的員工感謝您,謝謝您對我們酒店的認可及肯定,星程酒店位於厚街中心地段,靠近地鐵站,明豐廣場,萬達廣場,酒店設施齊全,設有免費自助洗衣機,烘乾機,健身房,免費停車,是適合商務出行,家庭出遊的好去處,讓顧客滿意是我們一直追求的目標,歡迎您的下一次入住會有更加愉快的入住體驗,祝您生活愉快!^_^
Jujiuwuxiaoxuanguan
Queen Room
Stayed in Oct 2023
Business travelers
26 review
5.0/5
Outstanding
Posted on Nov 25, 2023
接待熱情,房間衞生乾淨
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Response from Property: 你好,非常感謝您選擇入住星程東莞厚街酒店並與我們分享了您的入住體驗,小星在這替星程所有的員工感謝您,謝謝您對我們酒店的認可及肯定,星程酒店位於厚街中心地段,靠近地鐵站,明豐廣場,萬達廣場,酒店設施齊全,設有免費自助洗衣機,烘乾機,健身房,免費停車,是適合商務出行,家庭出遊的好去處,讓顧客滿意是我們一直追求的目標,歡迎您的下一次入住會有更加愉快的入住體驗,祝您生活愉快!^_^
Guest User
Superior 2-bed Room
Stayed in Oct 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Dec 11, 2024
靠路邊,噪音較大,同類型房間面積出入較大,希望可以改善。
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Response from Property: 尊敬的賓客,感謝您對酒店的點評!非常抱歉沒給您帶來愉快的入住體驗,我們深表遺憾。我們酒店的房型共有6種呢,您也可以選擇空間大一點的房型哦。最近房量緊張,低樓層是有些噪音呢,下次入住可以提前給我們打電話給您預留高樓層安靜一點的房間呢,期待您的下次光臨,祝您工作順利!^_^
Guest User
Queen Room
Stayed in Apr 2024
Business travelers
33 review
5.0/5
Outstanding
Posted on May 8, 2024
性價比很好,很乾凈,酒店位置很方便,主要是櫃枱的當班服務人員非常熱心的解答各種問題與幫忙,讓人感覺很親切
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Response from Property: 尊敬的賓客:您好!無論您什麼時候來小星都會時刻準備着,堅持我們熱情周到的服務,小星會一如既往堅持不懈,小星是您旅途中温馨的港灣,期待您下次的到來!!!
Guest User
Queen Room
Stayed in Dec 2024
Business travelers
52 review
5.0/5
Outstanding
Posted on Jan 14, 2025
環境衞生都沒得説,房間光線可以
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Response from Property: 尊敬的客户:你好,非常感謝您選擇入住星程東莞厚街酒店並與我們分享了您的入住體驗,小星在這替星程所有的員工感謝您,謝謝您對我們酒店的認可及肯定,星程酒店位於厚街中心地段,靠近地鐵站,明豐廣場,萬達廣場,酒店設施齊全,設有免費自助洗衣機,烘乾機,健身房,免費停車,是適合商務出行,家庭出遊的好去處,讓顧客滿意是我們一直追求的目標,歡迎您的下一次入住會有更加愉快的入住體驗,祝您生活愉快!^_^
Dunzhudizi
Queen Room
Stayed in Dec 2023
Business travelers
103 review
4.2/5
Very Good
Posted on Jan 12, 2024
房間裝修尚可,停車方便,前台服務態度很好,地理位置也非常不錯,唯一的缺點是床非常硬,幾乎沒有彈性,不太好睡 其他都不錯
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Response from Property: 親愛的賓客、您好,小星會把您的意見及時反饋給公司,努力為您提供更加完美的入住體驗,期待您的再次光臨