Atour Hotel (Shenzhen Luohu Shuibei IBC) Reviews

Response from Property: Dear Duoyou: Seeing a full 5 points of praise makes the blossoming flowers be elated! It's so happy, so happy. Atour is committed to creating the Atour life ecosystem for users, that is, starting from the hotel and connecting all aspects of users' lives. All the spare parts in our room put comfort first, taking health, green and freshness as the style, taking photography and reading as the theme, and creating the most comfortable living environment for you. We look forward to your next visit here! Be there or be square ~

Response from Property: Dear guest,Thank you so much for your wonderful review! We are delighted to hear that you found our hotel staff friendly and that our housekeepers provided excellent service. We take great pride in our team's dedication to ensuring every guest has a pleasant stay.We are also glad that you enjoyed our breakfast. Our culinary team works hard to offer a delicious and varied selection to start your day off right.We look forward to welcoming you back again soon!

Response from Property: Thank you very much for your high evaluation of our hotel. Your satisfaction is our greatest motivation and honor! We have been committed to providing guests with a comfortable and elegant accommodation environment, so that every guest can feel at home here. The hotel is located in Shuibei Jewelry Garden, a well-known jewelry industry cluster in Shenzhen, and downstairs is a large-scale comprehensive commercial body --IBC Mall: a fashionable shopping center integrating entertainment, shopping and catering; Surrounded by Honghu Park and Donghu Park, you can also see Wutong Mountain in your room, so that you can enjoy the beautiful scenery while having a rest. The hotel provides late-night porridge for free every day (21: 30-23 pm). Thank you again for your valuable comments and feedback. We sincerely look forward to your visit again.

Response from Property: Dear Duoyou, hello! Thank you very much for your recognition and praise of the work of our front desk colleagues, which made you feel warm and cared when you were tired and came back late. It is our great honor to make you so satisfied. We will maintain this level of service as always. The hotel provides late-night porridge every day (21:30-23:00) for free. At the same time, the hotel is located in the headquarters building of Shuibei Jewelry Trading Center in Luohu. It takes 1 minute to get to the hotel from Metro Line 3 at the door. It has a superior geographical location and is connected to the shopping mall. Shopping, dining, entertainment and other facilities are all available, which provides great convenience for travel. Thank you for meeting you for the first time. Duoer is here and looks forward to your next visit!

Response from Property: Dear guest, Thank you for sharing your wonderful review of our property with Ctrip. We are thrilled to learn that you enjoyed the stays with us at Atour Hotel IBC Mall, Shenzhen. It has been a great pleasure and privilege to have you stay with us. We have taken note of your comment regarding breakfast and sincerely apologize for any dissatisfaction caused. It is regrettable that we were unable to meet your expectations in this aspect. There are numerous international dining options available in the vicinity of our hotel. Should you require any assistance, please do not hesitate to contact us. Rest assured, we will continue striving for improvement in order to create even more memorable experiences during your next visit.Best wishes to you and your ones!

Response from Property: 酒店回覆內容:看到滿滿的5分好評，讓朵朵心花怒放啊！簡直是太開心，太開心了。亞朵致力於為用户打造亞朵生活生態圈，即以酒店為起點，連接用户生活中各個方面，我們房間的備品全部都是把舒適性放在第一位的，以健康、綠色、清新為風格，以攝影和閲讀為主題，給您營造最舒適的入住環境，朵兒在此期待客的下次光臨！不見不散喲~

Response from Property: The hotel's reply is as follows:Dear friends: Thank you for your support and love for the room service of Atour Hotel! Although we can still feel the warmth through the screen, we can only feel the warmth because of the support and affirmation you give us. The continuous pursuit of excellence is our service goal, and it is our purpose to work hard and serve with affection. When we impress you with high-quality service, it is also the best encouragement for us. We will always strive to create a warm and comfortable environment for our guests, and we look forward to welcoming you again.

Response from Property: Absolutely! The Ayado Hotel is not only exceptionally clean but also boasts a comprehensive range of facilities nearby. Every time I stay here, I am impressed by the hotel's attention to detail, whether it's the cleanliness of the rooms or the maintenance of the public areas.Moreover, the amenities around the hotel are quite extensive. Whether it's shopping, dining, or entertainment, one can easily find suitable places to visit. This is undoubtedly a great convenience for business travelers or tourists.Therefore, choosing the Ayado Hotel not only ensures a comfortable accommodation experience but also conveniently satisfies various daily needs. It's truly an excellent choice!

Response from Property: 您好！非常感謝您的入住和詳細點評。正是如您一樣的客人對我們的不斷關心和督促，才能使我們不斷發現工作中的問題，獲得改正和不斷進步。從您的點評中，我們很遺憾的看到此次入住未能達到您的期望，對於您提出的客房問題，酒店已轉達至相關部門，我們將針對性的做好整改，希望還有機會能重新給您不一樣的入住體驗。您在入住期間遇到問題都可以致電到前台反映情況的呢，我們24小時竭誠為您服務。您反映的問題我們會非常重視，並已經做了認真的調查和及時的整改，您的寬容和理解是對我們工作的鼓舞和支持！真誠期待您的再次光臨！

Response from Property: 感謝親愛的朵友對朵兒們的滿分肯定!“與君初相識，猶如故人歸”，亞朵酒店推崇的是如鄰里般坦誠相待、互幫互助的“鄰里服務”;飽受讚譽的普蘭特品牌床墊和純棉的床上用品給您帶去舒適的睡眠保障;種類繁多，口感甚佳的中西式自助早餐助您開啟活力滿滿的一天;夜晚回到酒店還有暖心的“深夜粥道”等待着替您拂去一天的奔波~安心之處乃是吾家亞朵，做好安心酒店，朵兒們亦是您永遠的守護者等待着您下次的歸家之旅~

Response from Property: 非常感謝您對我們酒店的極高評價，您的滿意是我們最大的動力和榮幸！ 我們一直致力於為賓客提供一個舒適、優雅的住宿環境，讓每一位客人在這裏都能找到家的感覺。酒店位於深圳知名的珠寶產業集聚區——水貝珠寶園，樓下即是大型綜合商業體--IBC Mall：集娛樂、購物、飲食為一體的時尚購物中心；周邊有洪湖公園、東湖公園，房間還可看到梧桐山，讓您可在休息之餘同時欣賞美景哦~酒店每天提供深夜粥到（晚21：30-23點）免費享用 ，再次感謝您的寶貴意見和反饋，我們真誠地期待您的再次光臨！

Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us.You mentioned our "Good location," and indeed, we strive to provide a convenient and accessible location for all our guests. We are glad that you found it easy to explore the area and access nearby amenities.Regarding our "friendly staff," it's our pleasure to serve you. Our team members are committed to providing exceptional service with a smile, and it's rewarding to know that their efforts have been recognized by you.Lastly, you mentioned our "good breakfast," and we are delighted to hear that. We take pride in offering a variety of delicious breakfast options to start your day on a positive note.We look forward to welcoming you again in the future and providing you with an even better experience.Thank you again for your kind words and support!

Response from Property: Thank you very much for your affirmation that our rooms are clean and tidy. We are always committed to providing customers with a comfortable, clean and tidy accommodation environment. Your satisfaction and recognition are our greatest motivation and pride. We attach importance to the feedback of every customer, and your evaluation will motivate us to continuously improve the quality of service and provide you with a better accommodation experience. Thank you again for your support and affirmation. Looking forward to your visit again.

Response from Property: 感謝親愛的朵友對朵兒們的滿分肯定!“與君初相識，猶如故人歸”，亞朵酒店推崇的是如鄰里般坦誠相待、互幫互助的“鄰里服務”;飽受讚譽的普蘭特品牌床墊和純棉的床上用品給您帶去舒適的睡眠保障;種類繁多，口感甚佳的中西式自助早餐助您開啟活力滿滿的一天;夜晚回到酒店還有暖心的“深夜粥道”等待着替您拂去一天的奔波~安心之處乃是吾家亞朵，做好安心酒店，朵兒們亦是您永遠的守護者等待着您下次的歸家之旅~