Park Hyatt Shenzhen

Subject: Formal Complaint Regarding Payment Handling Experience I am requesting to book a room for my boss’s VIP guest and payment issue related. I am writing to formally express my disappointment regarding my recent experience with the payment process at park Hyatt SZ. While I understand the importance of adhering to financial regulations, I found the rigidity in handling my payment request highly frustrating and inconvenient. Despite my repeated attempts to find a workable solution, your team, particularly the duty manager, was unable to provide any alternatives or flexibility. It became evident that while they were strictly following the finance department’s guidelines, they lacked the training or authority to offer guests any viable options. Ultimately, I had to come up with a solution myself—something I would have expected the hotel staff to assist with, rather than leaving it entirely up to me. A hotel’s reputation should prioritize guest convenience and ensure that staff are trained to handle such situations with flexibility and professionalism. The inability to provide alternatives not only caused unnecessary inconvenience but also left a negative impression of the hotel’s customer service. I hope this matter will be taken seriously and that your team will consider improving training for handling payment-related concerns in the future. I would appreciate a response addressing how you plan to enhance your service in this regard. Having just check out from park Hyatt Changsha and last week from Alila, just felt something is missing. Sincerely, C

Nice room, great service, excellent food