Kailaiya Hotel (Shaoyang High speed Railway Station Store)

Kailaiya Hotel (Shaoyang High speed Railway Station Store) Reviews

Kailaiya Hotel (Shaoyang High speed Railway Station Store)

No.840 Xihu South Road, Daxiang District, Shaoyang, Hunan, ChinaView Hotel Details
Kailaiya Hotel (Shaoyang High speed Railway Station Store)
Kailaiya Hotel (Shaoyang High speed Railway Station Store)Kailaiya Hotel (Shaoyang High speed Railway Station Store)Kailaiya Hotel (Shaoyang High speed Railway Station Store)
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Kailaiya Hotel (Shaoyang High speed Railway Station Store) Guest Reviews

4.7/5
Outstanding
1216 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1216)
Positive reviews(1178)
Reviews with photos/video(244)
Classy environment(99)
Delicious breakfast(89)
Friendly front desk staff(88)
Large rooms(63)
Convenient parking(52)
Perfect for business trips(25)
Close to train station(25)
Stayed multiple times(8)
Negative reviews(38)
Anonymous User
Business Queen Room
Stayed in Apr 2024
Other
110 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Easy access to nearby train station. Like the smart voice control system in the room as well as the modern facilities.
Response from Property: Hello, distinguished guests. Thank you very much for choosing Kelaiya. From your comments, we can see that you approve and like our hotel. It is indeed an honor for Kelaiya to be able to satisfy you so much, kelaiya is also making continuous efforts to create an atmosphere where the guests can feel at home. We are most pleased that you are comfortable here, having a good meal and having a good time, we sincerely invite you to join friends, relatives and Kelaiya next time.
Omer-Farooq
Elegant Queen Room
Stayed in Apr 2024
Business travelers
43 review
5.0/5
Outstanding
Posted on May 16, 2024
The location is nice and surrounding very good.
Response from Property: Hello, distinguished guests. Thank you very much for choosing Kelaiya. From your comments, we can see that you approve and like our hotel. It is indeed an honor for Kelaiya to be able to satisfy you so much, kelaiya is also making continuous efforts to create an atmosphere where the guests can feel at home. We are most pleased that you are comfortable here, having a good meal and having a good time, we sincerely invite you to join friends, relatives and Kelaiya next time.
Anonymous User
Elegant Queen Room
Stayed in Dec 2023
Family
7 review
4.0/5
Very Good
Posted on Jan 30, 2024
The room environment and facilities are okay, but the hygiene is a little worse. There is a smell in the bathroom. Ventilation doesn't help either. The front desk was very welcoming and polite. The hotel is also easy to find and parking is convenient.
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Response from Property: Dear guests: Hello! Thank you for your review. Your support and encouragement are the biggest motivation for us to move forward. We have always implemented a relatively strict inspection system for guest room hygiene management. It is a pity that this situation happens! We will check the reasons one by one, strengthen the control of guest room hygiene and environment, and provide guests with a warm and comfortable stay. All the staff of Kailiya Hotel look forward to your visit again!
Fengkuangdeshage
Elegant Queen Room
Stayed in Nov 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 8, 2023
The room is also relatively large and quiet Facilities: Basically complete, robots can deliver meals automatically Environment: Good parking, convenient stores, restaurants, etc. nearby Service: Basically, there are rooms and snacks etc. I can recommend them to everyone.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "intentional service", and we are actively discovering opportunities to provide you with services, and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! welcome next time.
Telabuqiekouzhun
Elegant 2-bed Room
Stayed in Oct 2023
Family
17 review
2.0/5
Posted on Dec 5, 2023
Sure enough, good reviews are all coming. I asked on WeChat as soon as I checked in. Added WeChat to post a good review and was speechless. It's actually an old hotel renovated. bathing place There are marks on the floor I didn’t even wash off the toothbrush cup. I’m speechless. And the invoice has not been issued yet. Take the children out and stay there
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Kai Laiya Hotel. I am very sorry to bring you such a feeling. The good reviews are the true feelings of the guests. When adding WeChat, we should tell you that if you have any needs during your stay, you can contact us directly. If you are satisfied with the stay, A positive review from us. We have always implemented a relatively strict inspection system for guest room hygiene management. It is a pity that this situation happens! Because we did not receive feedback from you when you were in the hotel, we do not have the information and conditions of the specific rooms for the time being. We will check the reasons one by one, strengthen the control of guest room hygiene and environment, and provide guests with a warm and comfortable living space. What we have been pursuing. The invoice you mentioned has not been issued to you. We will issue it as soon as we receive your invoicing request. If you have any other questions, you are welcome to call the front desk. I wish you a happy life and all the best!
Guest User
Deluxe Queen Room
Stayed in Oct 2023
Business travelers
28 review
1.0/5
Posted on Nov 12, 2023
The room is bad, the environment is bad, the sound insulation is bad, especially the service is really bad! ! ! Nothing works. You have to give me a bad review before you call me. The price/performance ratio is very low. It’s not worth the price at all! ! ! Everyone should pay attention when choosing a hotel! ! !
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Response from Property: Dear guests: Hello! If your negative review is not malicious, you are welcome to call us to complain or give us advice. We are happy to accept and improve it. wish you a happy life!
Guest User
Elegant 2-bed Room
Stayed in Aug 2023
Family
8 review
5.0/5
Outstanding
Posted on Sep 12, 2023
I was upgraded to a deluxe double room. The room was large enough, clean and hygienic, with dry and wet separations. The switch was an electronic smart key, and the curtains were electric, which was relatively trendy. It was equipped with a razor. Breakfast was given to one more person, and laundry was delivered to your door. Clothes, there is a private restaurant next to the hotel, the taste is good, the portion is sufficient, it is recommended, it is about 5 kilometers away from the downtown area
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your stay and your high recognition of all aspects of the hotel. Our management team has always instilled in our employees the service of Kailiya, so that guests can truly feel like going home. We will continue to sum up our experience and keep working hard. We look forward to You're home again!
Guest User
Deluxe 2-bed Room
Stayed in Mar 2023
Travel with friends
1 review
1.7/5
Posted on Apr 7, 2023
The hotel is average, but the sanitary conditions are worrisome. After one night's stay, I got a few large insect bites on my body. They were definitely not mosquito bites. I reported this problem to the front desk before checking out and thought I'd forget it. I thought I was unlucky. , but the next day the bite area had blisters and it was extremely itchy. I don’t know what kind of insect bitten me. It is so toxic. Will it become more serious in the future? I hope the hotel can provide a solution.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We understand your feelings and ask for timely examination and treatment. According to our preliminary consultation, the red beans that appear may be vesicular rash, which is caused by viral infection. The possibility of infection due to hygiene or insect pests is small. The hotel has very strict management regulations on hygiene management and the use of washing supplies. The prevention and control of four pests is also our daily work. If this happens and it is related to the hotel, we will not shirk our responsibility. We have arranged a dedicated person to contact you. Hope the reason can be found out soon. I wish you: a speedy recovery!
Guest User
Business Queen Room
Stayed in Dec 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 11, 2025
凱萊雅是我比較喜歡的酒店,這次來邵陽看到有凱萊雅就毫不猶豫的選擇了。住的這個房間很寬敞,格局是我非常喜歡的。配置齊全,沙發都有三個,適合與朋友談事,喝茶,舒服!衞生條件也很不錯,隔音好,前台小姐姐服務熱情周到,早餐豐富多樣可口,值得推薦!性價比之選!
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Response from Property: 【微笑服務~豪華客房】您好!非常感謝您選擇入住凱徠雅酒店!同時也非常感謝您在此與我們分享您的入住體驗!豪華別緻的客房、高端上檔次的設施設備、優質的服務、優雅自然的環境,給每位入住的賓客朋友們帶來不同的入住體驗!非常期待您無論外出旅行或者出差再次相聚凱徠雅酒店,祝您家庭幸福,生活甜蜜!
Andrewrui
Deluxe Queen Room
Stayed in Dec 2024
Business travelers
9 review
4.8/5
Amazing
Posted on Jan 10, 2025
這家酒店給了我很大的驚喜。房間裝修時尚,服務態度更是沒得説。前台小姐姐熱情友好,讓人倍感温馨。房間乾淨整潔,床鋪舒適柔軟。酒店還提供了免費的小點心,非常貼心。強烈推薦給大家。
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Response from Property: 親愛的客官,感謝您對我們的支持與厚愛,陪伴是最長情的告白,感謝一路有您,祝您開心快樂每一天,期待您的再次光臨!
Guest User
Elegant Queen Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 2, 2025
位置很好找,雖然是週末來的,但🅿️停車位還挺多的,非常方便,早餐種類非常多,而且看起來都很精緻,感覺物有所值呀!門口就有停車位非常方便,而且從進門開始就感覺到舒適,環境分給到5分!
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Response from Property: 尊敬的賓客:您好!感謝您對我們團隊的認可,在今後的歲月裏,希望能夠繼續得到您的信任、關心與支持,歡迎您向我們提出建議和批評,我們將以誠心、誠信、真誠和熱情服務於每一位客户。祝您生活愉快,天天開心!
yl118
Elegant 2-bed Room
Stayed in Dec 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Jan 10, 2025
上次提出的健身房放水的建議採納了,體驗非常好,上次住了感覺還不錯,就又來住了,位置很方便,臨街的房間噪音還是有,要求安靜的提前和前台説,整體感覺不錯!
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Response from Property: 尊敬的賓客:您好!您這般誇讚,我們視若珍寶,字字牢記心間。肯定的話語讓我們的堅持有了意義!期待您的下次光臨!
Jiangnanzhimei
Elegant 2-bed Room
Stayed in Oct 2024
Couples
27 review
4.0/5
Very Good
Posted on Nov 11, 2024
我是個旅遊達人,已經連續全國旅遊三年,遊遍了全國的精華景區,也住遍了很多中高端酒店,這家酒店號稱四星級,圖片看着不錯,裝修比較偏暗的風格,給人一種臟的感覺,不是那種一進屋心裏就很舒服的感覺,也許是我個人要求比較高,酒店臨街比較吵,有停車位,早餐還可以。
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Response from Property: 尊敬的賓客:您好!感謝您的入住和反饋,我們酒店的裝修風格是按照中式輕奢風設計打造的,房間設計方面適合中青年齡段,房間的燈光可能沒有調到您想要的模式才會讓您有這種感覺。為客人提供高性價比和滿意的服務是我們的目標之一,再次歡迎您的光臨!祝:旅途愉快!
Anonymous User
Elegant Queen Room
Stayed in Dec 2024
Travel with friends
29 review
5.0/5
Outstanding
Posted on Jan 15, 2025
設施智能,衞生乾淨,門口停車方便,工作人員服務熱情,旁邊的飯店味道不錯,早餐也很豐盛,非常滿意!推薦
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Response from Property: 尊敬的賓客:您好!您這般誇讚,我們視若珍寶,字字牢記心間。肯定的話語讓我們的堅持有了意義!期待您的下次光臨!
WJ618
Elegant 2-bed Room
Stayed in Sep 2024
Business travelers
150 review
5.0/5
Outstanding
Posted on Oct 23, 2024
設施:酒店設施可以的 停車子非常方便, 衞生:衞生搞得可以 非常乾淨整潔。酒店也比較新。 環境:環境優美 住的舒服 房間大。 服務:服務可以 前台小蔣 小朱非常專業 也非常有禮貌,還有小周也是可以 微笑服務態度好。
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Response from Property: 尊敬的賓客:您好!感謝您選擇凱徠雅酒店,非常榮幸能為您服務。我們一直秉承着“以顧客滿意為中心”的精神,為每位顧客創造“家外之家”,感謝您對凱徠雅酒店的認可,期待您的再次下榻!