Baijiale Hotel (Shantou High Speed Rail Station Shop) Reviews
Baijiale Hotel (Shantou High Speed Rail Station Shop)
Shantou Railway Station Complex Building 9th Floor, Longhu District, Shantou, Guangdong, ChinaView Hotel Details
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Baijiale Hotel (Shantou High Speed Rail Station Shop) Guest Reviews
4.8/5
Excellent
1074 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1074)
Positive reviews(1068)
Reviews with photos/video(262)
Easy to get around(197)
Close to train station(153)
Friendly front desk staff(97)
Delicious breakfast(68)
Good sound insulation(40)
Tasty coffee(11)
Loved the massages(4)
Negative reviews(6)
Siew kheng
Guancheng Smart Double Bed Room
Stayed in Sep 2024
Family
5 review
4.2/5
Very Good
Posted on Oct 20, 2024
Very friendly customer service. Help to order transport without asking for payment. After work still willing to give support thru we chat
Response from Property: 非常感謝您在我們酒店留下了如此熱情的好評!我們非常高興您享受到了愉快的入住體驗,也感謝您對我們酒店的支持和信任。我們期待着您的再次光臨,為您提供更好的服務!
OLO_Hung
City Smart Deluxe Suite
Stayed in Jun 2024
Couples
2 review
4.5/5
Great
Posted on Jul 22, 2024
excellent location
spacious room
competitive room fare
Response from Property: We are honored that you have taken the time out of your busy schedule to evaluate. We will constantly strive to improve and enhance our services, and hope to provide you with a more satisfactory accommodation experience again next time
Guest User
Exquisite Smart Double Bed Room
Stayed in Jul 2024
Travel with friends
10 review
4.5/5
Great
Posted on Aug 23, 2024
Great but need to clean very good
Response from Property: 感謝您的用心建議,針對您反饋的問題,酒店高層非常重視並採取措施,我們將做針對性提升,沒有得到您的五分,我們一定再接再厲,將酒店的服務品質提升到更高,令您的每一次入住都能得到更好的體驗,期待與您的再次相遇!
Guest User
Exquisite Smart Double Bed Room
Stayed in Oct 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 17, 2023
goodgood
Response from Property: 親愛的賓客您好,感謝您對本酒店的喜愛和認同。本酒店一直努力為旅客打造全方位智能旅居的新體驗,希望我們的用心服務能為您的假期增添喜悦和感動。酒店期待您的再次入住!
Guest User
Exquisite Smart Double Bed Room
Stayed in Dec 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Jan 8, 2025
The beautiful lady boss and the handsome boss provide very friendly service. The room is large and clean. The price is two-star and the quality is five-star. The CP value is very high.
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Guest User
Exquisite Smart Double Bed Room
Stayed in Oct 2024
Family
4 review
3.2/5
Posted on Nov 26, 2024
The previous train station has moved away. This store is quite far from the train station. It takes more than ten minutes to get there by taxi. The price is not worth it at all. The key is that the king-size bed room has a musty smell, which is too bad. I have no choice but to pay extra to upgrade. Everyone should pay attention to avoid pitfalls in the future!
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Response from Property: Dear guest: Thank you for your review of the hotel. We express our sincerest apologies for your experience in the hotel. Your valuable opinions are very important to us. We immediately conveyed the shortcomings in service and hygiene to the management. The management attaches great importance to it and has made timely rectifications. We failed to leave you with a perfect memory this time. We look forward to making up for it next time. We are working hard and look forward to your witness! Wish you all the best.
lquralqy
Guancheng Smart Twin Room
Stayed in Oct 2024
Family
9 review
4.0/5
Very Good
Posted on Nov 9, 2024
The hotel room is clean and sanitary. Two 1.5-meter double beds can fully meet the needs of family outings. It is equipped with Xiaodu whole-house intelligent system control. The lights, air conditioners, and curtains can all be controlled by voice. The large-screen projector has a good viewing experience. There is a clock-in wall in the hotel. The hotel lobby is equipped with a coffee machine. The coffee beans are Starbucks coffee beans. The hotel service staff are also very enthusiastic. This hotel itself is very good and there is nothing wrong with it. I didn't give it a full score because I originally booked it for the convenience of taking the high-speed rail in the morning. I have read other people's comments before that the high-speed rail station is downstairs, but it turns out that the high-speed rail station here was closed on September 20 this year, and all the relevant public facilities of the station have been moved away. That is to say, the original idea of the hotel does not include breakfast. There are restaurants to eat at the high-speed rail station downstairs (now there is only one Meiyijia that is not open 24 hours). When going out, there are many bus lines and taxi stations downstairs. It is convenient to take online taxis. The reality is that these are gone. The square is basically surrounded and can't be walked. You can only walk about 5 minutes to bypass the big square and walk to the side of the main road to take an online taxi. There is no nearby bus station, and Baidu Maps has not updated the nearby The bus route and the map also said that there are buses. It takes a long detour to cross the road nearby to get to the zebra crossing. It is very inconvenient to go out. The new high-speed rail station can actually be seen behind here. There are rows of railways between the old integrated station building. This side is called the West Square, and the new side is called the East Square. However, to walk to this distance, you have to walk around for 35-45 minutes. Online taxis also cost more than ten yuan. Although the hotel has a taxi fare reimbursement of less than 20 yuan, it is added to WeChat to take a screenshot. It is very troublesome and I didn't ask for it. It is recommended that if the hotel wants to continue, it should still provide free breakfast, even if it is just to provide each guest with a packaged cake/steamed bun + a box of milk. In addition, the pick-up service can be absent, but the drop-off service must be there. By the way, the facilities at the new station are not perfect. There is only one convenience store in the station, and there is no restaurant now. There are bus stations, online stations, taxi stations, and parking lots, but you can also see decoration workers tiling and renovating. So don't have the idea of dining at the high-speed rail station. You can only eat instant noodles if you go there.
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Response from Property: All our staff thank you for your support and encouragement, and thank you for your vivid and wonderful description in your busy schedule. It is our regret that we did not receive your five-star praise. We will continue to work hard to provide better services and a more perfect accommodation experience for every guest staying in the hotel, and look forward to your visit again! Dear, no matter the environment or service of the store, we are constantly working hard to improve, provide you with a more comfortable accommodation environment and a home-like experience, and look forward to your next visit!
Guest User
Guancheng Smart Double Bed Room
Stayed in Sep 2024
Family
3 review
3.5/5
Posted on Oct 6, 2024
The hotel is on the 9th floor, not the whole building, and the pictures may mislead consumers. Secondly, parking is not completely free, the parking lot next to it needs to be charged, but the hotel only charges 20 yuan for parking. If you drive out halfway, you need to pay for it yourself. The breakfast is hard to describe, bland and tasteless, there is nothing to eat. Breakfast is open until 10 o'clock, but when I went there around 9 o'clock, everything was gone, and the staff did not add it. It is worth praising that the room is newly decorated and intelligent, with Xiaodu, Xiaoai, smart toilet, and free fruit and disposable items.
Original TextTranslated by Google
Response from Property: Dear guests, we are very sorry that we were unable to provide you with a comfortable and satisfactory accommodation environment during your stay, but your feedback and opinions are our most valuable assets. We will work hard to improve ourselves and make up for the shortcomings. We look forward to your visit again and feel our changes!
Guest User
Exquisite Smart Double Bed Room
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 8, 2024
The environment is very good, and most importantly, it is right in the Shantou High-speed Railway Station. It takes less than a minute to get to the station by going downstairs, which is very convenient for people who want to catch a train early the next morning. The price is very cheap in this location.
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Response from Property: All our staff thank you for your support and encouragement. Your evaluation is our greatest motivation and support. We will continue to work hard to provide better services and a more perfect accommodation experience for every guest staying in the hotel. We look forward to your visit again!
Guest User
Exquisite Smart Double Bed Room
Stayed in Jul 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Aug 29, 2024
The room was nice. We immediately changed to a bigger room because of a minor problem. The facilities such as projection and smart butler were great. It was very convenient to enter and exit the high-speed rail station. If I come again next time, I will consider staying here if I have the chance.
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Response from Property: Your praise is a high recognition of our service. We will work harder to maintain high-quality service standards, continuously improve customer satisfaction, and make every stay of yours a warm and unforgettable experience. Thank you for your support!
minijing111
Guancheng Smart Twin Room
Stayed in Jul 2024
Travel with friends
33 review
5.0/5
Outstanding
Posted on Aug 19, 2024
The room is very smart, with voice control, projection, and friendly service. It is only separated from the train station by a wall, and it is very convenient to take a taxi in and out of the train station drop-off area. The floor is high and the view is good, and there is a photo spot in the lobby.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Shantou Baccarat Hotel. No matter how much advertising there is, it is not as good as word of mouth. We have always attached great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Shantou easy, pleasant and smooth. We look forward to your visit again to experience the different style of Baccarat Hotel. Wish you all the best!
Guest User
Guancheng Smart Twin Room
Stayed in Jun 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jul 19, 2024
The service was very good. From the moment we made the reservation, they asked us what time we would arrive, turned on the air conditioner for us, and led us to the room. The room was also super comfortable, all intelligently controlled, and the breakfast was delicious. It is really the cheapest among the high-end in Shantou. Yes, the most comfortable among the economy models. Although it is at a high-speed rail station, it is not noisy at all and parking is very convenient.
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Response from Property: Dear guest: Thank you for your warm praise and support for Xiaojia! We are very pleased to see your thoughtful comments. Your affirmation is the biggest motivation for our unremitting efforts and also makes our persistence more meaningful. We will continue to improve our service quality and look forward to welcoming you again and meeting you all from afar!
Guest User
Exquisite Smart Double Bed Room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Very good experience. Because it was too late to come by bus after get off work, we booked a hotel near the station. We didn't have high expectations. The front desk took the initiative to call us to upgrade the room type and asked about our arrival time in detail. The air conditioner was turned on for us in advance. We were very surprised when we arrived at the room. It was very clean and tidy. It was also a smart room, which was very convenient. The welcome fruit exchanged with Ctrip points was also prepared. The experience was very good. Highly recommended!!!
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Response from Property: Dear guests, thank you for your love and recognition of Baccarat Hotel. The hotel has been working hard to provide travelers with a comfortable experience. We hope that we can add joy and touch to your holiday. The hotel looks forward to your next stay. Your comments are the best affirmation and encouragement for our service. We still have many preferential activities. Please continue to pay attention to us and welcome you to visit again!
Guest User
Guancheng Smart Twin Room
Stayed in Nov 2024
Family
15 review
4.5/5
Great
Posted on Dec 10, 2024
The hotel is nice and smart. It should be noted that the new Shantou Station and the old Shantou Station are separate. They seem to be integrated, but they are actually separated and under construction. I thought I could get to the hotel as soon as I got out of the station, but after asking, I found out that I still had to walk a long way to get there.
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Response from Property: Thank you for your thoughtful suggestions. The hotel management attaches great importance to your feedback and has taken measures. We will make targeted improvements. If we don’t get your 5 points, we will definitely continue to work hard to improve the hotel’s service quality to a higher level so that you can get a better experience every time you stay. We look forward to seeing you again!
Guest User
Exquisite Smart Double Bed Room
Stayed in Oct 2024
Couples
4 review
2.7/5
Posted on Nov 17, 2024
The location is very bad, the transportation is inconvenient, and there are no facilities around. It seems like I have entered a desert island, and the roads are blocked.
Original TextTranslated by Google
Response from Property: 感謝您的用心建議,針對您反饋的問題,酒店高層非常重視並採取措施,我們將做針對性提升,沒有得到您的五分,我們一定再接再厲,將酒店的服務品質提升到更高,令您的每一次入住都能得到更好的體驗,期待與您的再次相遇!