Orange Hotel (yuanxianghu Hotel, Jiading New Town, Shanghai) Guest Reviews
4.7/5
Outstanding
771 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(771)
Positive reviews(746)
Reviews with photos/video(86)
Delicious breakfast(69)
Classy environment(52)
Friendly front desk staff(46)
Many amenities(39)
Convenient parking(25)
Good audiovisual experience(11)
Good air conditioning(9)
Tasty coffee(6)
Negative reviews(25)
DalianMan123
Superior Double Bed Room (Mini Fridge, Screen Projection TV)
Stayed in Oct 2024
Business travelers
30 review
3.0/5
Posted on Nov 17, 2024
Hotel was dirty. My partner ended up getting bitten by something living in the bed.
Wouldn’t recommend.
Price is reasonable if you don’t mind sharing the bed with bugs.
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable feedback is very important to us. We will inform the housekeeping department to pay attention to room hygiene, and the three-level room inspection system ensures hygiene. If you have any needs, you can call the front desk and someone is on duty 24 hours a day to solve them. If you come here again next time, we hope you can book this hotel again and give us an opportunity to apologize. Looking forward to visiting again!
DalianMan123
Superior Double Bed Room (Mini Fridge, Screen Projection TV)
Stayed in Oct 2024
Business travelers
30 review
2.5/5
Posted on Nov 17, 2024
This hotel is dirty and the beds are not cleaned properly.
Ended up with bites from the bed
Left in the middle of the night & stayed in another hotel.
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable feedback is very important to us. We will inform the housekeeping department to pay attention to room hygiene, and the three-level room inspection system ensures hygiene. If you have any needs, you can call the front desk and someone is on duty 24 hours a day to solve them. If you come here again next time, we hope you can book this hotel again and give us an opportunity to apologize. Looking forward to visiting again!
Leixiaotuozi
Business Queen Room
Stayed in Apr 2024
Business travelers
28 review
5.0/5
Outstanding
Posted on May 17, 2024
The hotel is located in Jiading New Town. The surrounding environment is good. Next to Yuanxiang Lake is the Poly Theater, Jiading Library and Cultural Center, and Jiangnan Bookstore. It exceeded expectations. The plastic runway in Yuanxiang Lake is so delicious! There are many paddle boarders and swimming enthusiasts in the lake, and the surrounding facilities are complete with children's trampolines and other facilities. It is really a good place for leisure and vacation. The breakfast at the hotel is good, the room is clean, and the pillows are very comfortable. There is Sichuan and Hunan cuisine in the alley next to it, and the twice-cooked pork rice bowl costs more than 10 yuan. The price/performance ratio is so high!
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Response from Property: The happiest thing every day is not the sunny weather or the flowers blooming, but the full 5-point praise from the guests, which encourages Xiaoju to work hard every day.
Anonymous User
Superior Double Bed Room (Mini Fridge, Screen Projection TV)
Stayed in Oct 2024
Business travelers
1 review
2.7/5
Posted on Nov 6, 2024
349, very low value for money, the room smells, the window is small, the bathroom has poor drainage
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. We will inform the housekeeping department to pay attention to the hygiene of the guest rooms. The three-level ward rounds system ensures the hygiene. If you have any needs, you can dial 0 to the front desk. Someone is on duty 24 hours a day to solve it. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Double Room
Stayed in Dec 2023
Business travelers
33 review
2.5/5
Posted on Jan 17, 2024
There is a problem connecting to the hotel's wireless network from the moment you enter. It has been unable to be used. It is possible to use the screen projection wireless network in the room, but as soon as the TV is turned off, there is no network available. I have been using my own data and the network experience is too poor. The phone in the hotel room was just a decoration and I couldn't contact the front desk. Based on the above, I will not come to this store again.
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Response from Property: Hello dear guests! Thank you for staying at Orange Hotel. The hotel will verify your questions as soon as possible. The hotel WIFI is a "mobile hotspot". After you connect, your phone will jump to a web page that requires your phone number for authentication and a verification code. You can contact the front desk by dialing "0" from the hotel phone number. Orange has always been committed to putting service, cleanliness and safety first. We guarantee that every guest will have peace of mind, comfort and peace of mind. There is a coffee bar in the lobby on the first floor of the hotel, where you can enjoy freshly ground coffee and tea. Thank you for your review. The hotel will continue to work hard!
Guest User
Business 2-bed Room
Stayed in Nov 2023
Other
7 review
5.0/5
Outstanding
Posted on Dec 27, 2023
I stayed at the Poly Grand Theater to watch a performance. It was very close to the theater and there were complexes nearby, so it was convenient to eat and drink. As for the room, I personally feel it is quite spacious and clean, and feels good. It's a bit far from Baiyin Road Subway Station. You have to take the bus for three or four stops, or you can ride a shared bicycle and walk a little distance.
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Response from Property: Simple compliments are better than soft words of love. With your encouragement, we will make great strides forward and look forward to your next visit!
Kuluomihenku
Double Room
Stayed in Nov 2023
Travel with friends
4 review
1.0/5
Posted on Dec 25, 2023
This is a hotel I will never stay in again in my life. It has more than 300 rooms, more than 100 facilities, and service quality of dozens of yuan... not as good as a youth hostel.
I'm a diamond on Ctrip. I go out and stay in hotels every week. It's the first time I've stayed in such a bad place. It's not worth the price. It's not worth it at all! demining
Environment: The hotel should be converted from an office building. There is no parking lot. There are messy businesses and other office buildings nearby. The location is difficult to find and there is no place to park.
Facilities: There are too few elevators. The hotel is only on the 5th, 10th, and 11th floors of the entire building. There are no facilities. Safety is generally not soundproof.
Hygiene: It feels like a rental house, not like a hotel under the Orange brand
Service: I'm really speechless. I asked for some toiletries and they couldn't deliver them in half an hour. Why did the robots have to queue up? What's wrong with the manual delivery at the same time during the peak check-out period? In the end, I left without even brushing my teeth or combing my hair. You can understand that feeling. ^_^# There is basically no service.
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Response from Property: Xiaojue has received your suggestions, we will pay more attention and work hard to improve! welcome next time
Guest User
Superior Double Bed Room (Mini Fridge, Screen Projection TV)
Stayed in May 2024
Business travelers
2 review
1.5/5
Posted on Jun 19, 2024
The price/performance ratio is extremely low. Several plugs in the room are broken. There are large pillars in the room. The environment is average. If you are not satisfied with the room, you will not be allowed to adjust it. I will not go there next time.
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Response from Property: Dear guest! We are sorry that we could not give you a satisfactory check-in experience. After seeing your review, the hotel immediately checked the socket situation in the room. Because the hotel was full during your check-in time, there was no room that could be changed. , you can contact the hotel in advance next time and we will help you choose a room. You are welcome to come again to witness our growth. I wish you a happy life!
yayaapplle
Business Queen Room
Stayed in Sep 2023
Family
6 review
5.0/5
Outstanding
Posted on Oct 22, 2023
Very close to Poly Theater and Yuanxiang Lake Park, very nice. The room was very clean and tidy, and you could see the park from the room. The room was very quiet after check-in. Sound insulation is good. The faucet has a lot of water. The room is very nice and has a desk, which is convenient for working. There is also a sofa in the room, the TV can project the screen, and there is a small refrigerator, which is unexpected. Breakfast in the morning was better than expected. Fruit cakes are available in both Chinese and Western styles. The waiter cleared the table very quickly. I will stay here next time I watch a show.
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6/9
Response from Property: Hello, thank you very much for your stay and review. The hotel is adjacent to the Shanghai Poly Grand Theater and Jiading Library. There are all kinds of food, drink and entertainment theaters nearby. We are very happy to receive your affirmation of Xiaoju. We are committed to creating the most professional service concept. The hotel's dining hours are from 07:00 to 10:00 in the morning. Breakfast is a Chinese and Western buffet with more than 50 types to satisfy the different taste buds of guests! Xiaoju looks forward to your next visit!
Dengyishuyueguang
Double Room
Stayed in Aug 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Sep 5, 2023
I was very satisfied with my stay this time. The guy at the front desk also helped me upgrade for free. The service was very enthusiastic and the breakfast was rich. The hotel environment is neat and clean. The room was also cleaned very clean. The facilities are complete. The robot can also deliver food if I order it. When we got to the room, there was a laundry room on the fifth floor. The service provided by the guest room aunt was also very good. Because I was in a hurry, I asked the guest room aunt to help me wash my clothes, and the aunt agreed enthusiastically. Very comfortable stay! The price is not expensive. It is worth mentioning that the parking lot is very large and parking is very convenient. There is also a bus stop when you go out, so traveling is also very convenient! The hotel is very close to Yuanxiang Lake and Baolong Plaza. After eating in Baolong Plaza in the evening, I went to Yuanxiang Lake for a walk. It was very pleasant. The environment of Yuanxiang Lake is very good. I will choose this hotel for my future business trips here!
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Response from Property: The hotel is a five-minute walk to the Poly Theater, Yuanxiang Lake, and Powerlong Plaza Shopping Center. Thank you for your perfect review. Your support and encouragement are our greatest motivation for moving forward. Orange Hotel strives to continuously create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Looking forward to your visit again!
zhaoyushun
Business 2-bed Room
Stayed in Sep 2022
Family
6 review
5.0/5
Outstanding
Posted on Oct 3, 2022
The front desk service is very friendly, check-in is fast, the room is very clean, the windows are large, quiet, the network speed is very fast, the mobile phone signal is stable, the bed is very soft, sleeping is very comfortable, the shower is very comfortable, it is really good, the breakfast is rich , many varieties, parking is very convenient, there is a free parking lot, the transportation is very convenient, there is a bus 200 meters walk from the hotel
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Response from Property: Thank you very much for your stay and appreciation. I am very happy to see your positive comments on all aspects of our hotel. The hotel's breakfast adopts a Chinese and Western buffet style, with a wide variety that can satisfy the tastes of many people. The room has a large-screen TV and a refrigerator for everyone to use. , the hotel is adjacent to the Shanghai Poly Grand Theater, the most beautiful Jiading Library "in the world", and there are all kinds of food, drink, entertainment and cinemas nearby. You are welcome to come and experience it next time!
Response from Property: 尊敬的賓客您好:小桔在這裏感謝客官您的喜歡和支持。酒店整體呈現簡單大方的裝修風格,讓賓客整本感受到舒適。自助免費洗衣機讓您輕鬆享受生活的便利,自助中西式餐廳能夠讓您自由選擇合適味蕾的食物。酒店毗鄰上海保利大劇院,最美的嘉定圖書館,周邊吃喝玩樂影院一應俱全,歡迎您下次再來體驗!