No.299 Wusong Road, Hongkou District, Shanghai, 200080, ChinaView Hotel Details
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Elegant Hotel Shanghai Bund Guest Reviews
4.5/5
Good
5178 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(5178)
Positive reviews(4881)
Reviews with photos/video(1736)
Friendly front desk staff(1176)
Many amenities(630)
Would stay again(341)
Delicious breakfast(292)
Close to metro(119)
Awesome gym(99)
Luggage delivery service(65)
Negative reviews(297)
Guest User
Elegant Serene Double Bed Room
Stayed in Oct 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Oct 10, 2024
The experience of staying in this hotel is very good, and the quality of the hotel price exceeded my expectations. The service attitude of the hotel is warm and professional, and any questions raised by me can be answered in a timely and patient manner. The check-in efficiency is fast, and the packaging of the goods is also very careful, ensuring the safety of the goods. 🤺🤺I highly recommend this hotel 🏨 Elegant Hotel. I believe other guests will also have a good accommodation experience.
Guests from 606. Sun 🌞 May you all be fine.
6/11
Response from Property: Dear guests, thank you for your affirmation. In order to provide you with a more thoughtful service experience, we have launched a new snail sleep system service. Many daily necessities, consumer goods and hotel orders can be submitted by scanning the QR code on your mobile phone and delivered to your room in the fastest time, so that you who pursue excellence will feel as comfortable and convenient as at home even when traveling. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, sincerity, care and love. I wish you a good mood every day
littlegirl95
Family Room
Stayed in Oct 2024
Travel with friends
3 review
3.5/5
Posted on Oct 26, 2024
The room is very big and it is comfortable for 3 pax.
However, the hotel is always short of staff.
We always have to wait very long time to talk to the staff, no matter we want to check in, ask questions, add one more night reservation etc.
The cleanliness of the room’s floor may need to be improved.
btw, staff Zhou Zhou is very friendly and helpful! thank you! :)
Touravelholic
Family Room
Stayed in Oct 2024
Family
194 review
5.0/5
Outstanding
Posted on Oct 14, 2024
Hotel is clean and cozy.my children love the shower so much and the bed is comfy.and the breakfast is yummy.over all worth it
Xiaolumengbao
Elegant Serene Double Bed Room
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 15, 2024
The little brother who drinks and checks in is also the big 🌞 Tai Xiaoyang, hahahaha, it will make people happy. I'm also very good at playing with stalkers and humorous. I have to say that he is still a glutton👻. This person is really good. When he checked in, he really made me laugh.
I said I wanted to eat McDonald's and hamburgers. Xiao M will help me find something to eat immediately... The little clever ghost is also very considerate.
Then the layout of the hotel. THE LOBBY IS VERY LARGE, WITH AN AREA OF SEVERAL THREE BEDROOMS AND ONE LIVING ROOM. THERE ARE THREE ROBOTS RUBBISH🤖, AND YOU CAN SEE THE THREE-PIECE SET OF THE BUND...
The hotel's WIFI, Tai Xiaoyang 🌞, also enthusiastically taught me again and again, and was warmed up.
I also went to the Bund in the evening, and this hotel is also very close to the Bund. It's good.
The style of the hotel is good. Yes, the magic capital at night is very beautiful, and the night cruise ship Huangpu River is also very good.
The hotel seems to be carefully managed, haha, the front desk service training is also very good...
The guest room aunt is also very good. It looks very hard, and there is also a zither, which is growing in Shanghai.
Very good, not bad 👍, special 🎉
6/9
Response from Property: Dear guest: Hello! We met you by chance, and you chose us by chance. There are too many choices in life, and every choice you make is a fate. Thank you for letting us meet you. Your thoughtfulness and care will surely bring you warmth for a lifetime. Looking forward to meeting you again!
DxT
Elegant Serene Double Bed Room
Stayed in Apr 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Newly refurnished, customer service is great, xiao Lu is very helpful with my check in to be as early as 9am (as I had the early arrival fight)
Response from Property: Dear guest: Hello! Thank you very much for your affirmation of our service, we should not only do our own work, but also always pay attention to the individual needs of guests, provide personalized service for each guest, surprise guests through quality service, and finally make guests satisfied, treat every guest like they treat their own family, and use their own thoughts to serve guests, so that guests are no longer lonely on the journey. Sincerely looking forward to your visit again!
Renat
Elegant Serene Twin Room
Stayed in Oct 2024
Family
1 review
4.7/5
Amazing
Posted on Oct 19, 2024
Excellent hotel, stylish, well equipped and modern. The only caveat no English speaking personal, but it is compensated by the quality of service and friendly staff. Would come here again.
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! We will improve the English proficiency of our staff. Next time you come, you will have a new side. The pace of progress will never stop. For your trust, we will be more persistent. The Bund Elegant Hotel will always stand in this city, waiting for your arrival. ! See you there or not! Wish you always smile ^_^!
KARZAN FATTAH
180-Degree High Rise Night View King-Size Room
Stayed in Jun 2024
Other
1 review
5.0/5
Outstanding
Posted on Jun 19, 2024
It was so amazing hotel , very clean and good service
Response from Property: Dear Guest: Hello! Thank you very much for staying at The Bund Elegance. Your satisfaction is the greatest support for our hotel, the hotel has recently opened the 16th floor of the Executive Lounge with a terrace, night view of the Oriental Pearl Bund night view can be in a glance, look forward to your next visit
Nubian T
Elegant Serene Double Bed Room
Stayed in Mar 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Mar 30, 2024
Most important part: Checkout time is at 2PM!!!
I was thoroughly impressed by this hotel. The room is very spacious, clean, trendy and the checkout time. If you are visiting Shanghai and need to wait for an afternoon flight/train, the checkout time will make your trip back more comfortable.
Thank you to Wang Jie for the amazing service and for also upgrading my room for free (from 2nd floor to 12th floor) ❤️ ❤️
I highly recommend this hotel.
6/11
Response from Property: Dear Guest: Hello! Thank you very much for staying at the tasteful Bund Hotel. Such a location for guests to eat, stay, travel, entertainment, purchase to provide great convenience, and the hotel staff will be enthusiastic for your travel escort, during the stay you have any questions use the landline dial 2 to the front desk, we have a 24-hour answer, we, with the“Happy family mood” supreme. We, with the most intimate warm service, to move. Hope to use our continuous efforts to win your next 5 points of praise! Welcome!
teachutube1
Guestroom - Courtyard-View (Double Bed)
Stayed in Oct 2024
Family
6 review
3.5/5
Posted on Oct 31, 2024
The hotel was clean and met my basic needs, with a good location and friendly staff. However, I expected a bit more from my stay. While the cleanliness was appreciated, the balcony and room felt a bit outdated and worn. Overall, it served its purpose but could benefit from some updates.
GERARDO
Big Bed Room With Night View On The Bund
Stayed in Sep 2024
Couples
10 review
5.0/5
Outstanding
Posted on Sep 26, 2024
Great location, nice view, clean and the lobby staff very friendly and professional, specially Miss Majing.
Thank you 😊
Anonymous User
Elegant Serene Double Bed Room
Stayed in Mar 2024
Couples
2 review
4.7/5
Amazing
Posted on Apr 4, 2024
Hotel stay was really nice and clean. We enjoyed our stay and thought it was well worth the price. The only downside is that our room smelled a little bit like someone had smoked in it but it wasn’t a big deal. The location also isn’t super central, but we hadn’t explored the northern part of Shanghai before so it was cool to see. There is a really good noodle place like a 15 min walk from the hotel. There is also an underground market at one of the stations for line 10 close by. Underrated area in my opinion!
Response from Property: Dear guest: Thank you for your recognition and affirmation of our hotel. The hotel is located on the North Bund of Shanghai, 1.8 kilometers away from Nanjing Road Walkway, about 10 minutes' walk to Baidu Bridge on the North Bund, and about 5 kilometers away from People's Square. The hotel also has a view room and a river view room, which can directly watch the Oriental Pearl TV Tower and other night scenes on the Bund. Later, we will also strengthen the sanitary management of the rooms. Your satisfaction is our greatest support, and we look forward to your next visit.
Kay Masina
Superior Suite (Double Bed) (Sofa)
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Great service the staff were exceptionally help and friendly, went out of their way to make our stay comfortable. Lulu and Xiao Huang were great!
senjae
180-Degree High Rise Night View King-Size Room
Stayed in Aug 2024
Couples
8 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The best hotel ever. Much higher than our expectations. Absolutely worth the money. The staff was extremely professional and nice with us, above our expectations, especially Lulu.
Guest User
180-Degree High Rise Night View King-Size Room
Stayed in Jul 2024
Travel with friends
4 review
3.7/5
Posted on Aug 11, 2024
Was a good Location, very quiet area but also very clean. The room were nice and comfortable but the pictures looked a little bit better than in real life. But super kind staff.
Response from Property: Dear guests, thank you for staying in Shanghai Elegant Hotel, elegant hotel for each guest to provide comfortable and elegant accommodation experience, the hotel lobby is spacious and transparent, with a number of convenient guests or sitting or gathering of the rest area, it is convenient for the guests to stay and rest. Entering the hotel lobby, the large-scale installation art“The land of Peach Blossoms” is full of pink, old and vigorous traditional ink painting of peach blossoms collides with modern glass technology, combining two-dimensional ink painting into a three-dimensional forest of peach blossoms. As the angle of view turns, lin Suirenzhuan, produce a different aesthetic experience, many guests stop here to take photos, elegant hotel also hopes to be worthy of the guests to stop“Peach Blossom”, for each guest to provide comfortable elegant accommodation, for your travel to provide thoughtful and trouble-free help, Shanghai Elegant Hotel is waiting for you guests.
Miss Worldwide
Elegant Serene Twin Room
Stayed in Dec 2023
Travel with friends
17 review
4.2/5
Very Good
Posted on Jan 1, 2024
Lovely hotel in a pretty good location. Loved the cloud bar! Staff seemed very confused about the “gifts” included in the hotel booking, and opening times of the bar for new years but Mr Lee was very helpful. The rooms are decent. A little dirty marks on the wall. Could definitely offer better services such as changing bedding pillows or room service. Not worth the money we paid.
Response from Property: Dear customers, Hello! Thank you for checking in. Regarding the problems you mentioned, it has indeed brought you unhappiness. Your opinion is that the hotel needs to be improved in the future. We will make great efforts to improve the hygiene aspect, strengthen the cleaning management, and carry out training in a timely manner, try to avoid this kind of situation again. Later we will continue to improve the facilities and equipment in the room, to create a warm and comfortable living environment is our responsibility. I hope this experience will not affect your trust in us. Have a nice life!