Banyan Tree Shanghai On The Bund

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Banyan Tree Shanghai On The BundTrip.BestNo.4 of Scenic Hotels in Shanghai
上海外滩悦榕庄
No.19 Hai Ping Road, Hongkou District, Shanghai, 200082, China
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Dining (61)

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Public Areas (48)

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Guest Reviews

9.3/10
Very Good
4791 review
Verified reviews
Location9.4
Amenities9.2
Service9.2
Cleanliness9.4
Guest User
Panorama Riverside Retreat - King
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 15, 2025
We booked a premier panoramic river view of the huangpu river for our 31st wedding anniversary. The hotel did not disappoint us and we have very nice experience in this hotel.
Response from Property: Dear Valued Guest,Congratulations on your 31st wedding anniversary! We are truly honored that you celebrated this special milestone with us at Banyan Tree Shanghai On The Bund.It warms our hearts to know that your Premier Panoramic River View room and overall experience lived up to expectations. The Huangpu River vistas are indeed magical, and we’re delighted they added to your celebration. Thank you for trusting us with such a meaningful occasion. We’d be overjoyed to welcome you back for many more cherished moments—perhaps for your 32nd? -- Christoph Kamieth General Manager
NOMINERDENE
Queen Room With River View
Stayed in Apr 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on May 16, 2025
I had a fantastic stay at this hotel. The room was exceptionally comfortable, and the staff were incredibly polite and attentive. Everything was impeccably clean, and the food was absolutely delicious. Additionally, the view from the window was stunning, making my experience even more enjoyable. Highly recommend this place for a relaxing stay! The breakfast buffet had too many delicious and healthy food!
6/8
Response from Property: Dear Valued Guest, I am absolutely delighted to hear that your stay at Banyan Tree Shanghai On The Bund was nothing short of fantastic! Your kind words about our exceptionally comfortable rooms, impeccably clean environment, and stunning views truly warm our hearts—these are the hallmarks of the Banyan Tree experience we strive to deliver every day. It’s especially rewarding to know that our team’s polite and attentive service stood out. Thank you for highly recommending us—we’re honored. Should your travels bring you back to Shanghai, it would be our pleasure to welcome you for another relaxing and memorable stay. Until then, may the memories of your time here continue to bring you joy. -- Christoph Kamieth General Manager
Hannah Compion
2-bed Room With River View
Stayed in Mar 2025
Traveling with friends
19 review
10/10
Outstanding
Posted on Apr 6, 2025
A beautiful view of the river and the North Bund. Loved the big bathtub. Amenities of the coffee and minibar was delicious.
6/9
Response from Property: Dear Valued Guest,Thank you for sharing your delightful experience at Banyan Tree Shanghai On The Bund! I am thrilled to hear that you enjoyed the breathtaking views of the river and North Bund from your room—it’s truly one of the highlights of our urban oasis. I am especially glad you loved the spacious bathtub and our carefully curated in-room amenities. It’s our pleasure to provide these little touches to make your stay even more memorable.Your kind words inspire us to continue delivering exceptional experiences. I can’t wait to welcome you back for another relaxing retreat, perhaps to enjoy more of our stunning views and luxurious comforts. -- Christoph Kamieth General Manager
Ooi Cheng Heong
Panorama Riverside Retreat - King
Stayed in Mar 2025
Couple
12 review
9.5/10
Amazing
Posted on Apr 29, 2025
Good service and good environment
Response from Property: Dear Valued Guest,Thank you for choosing Banyan Tree Shanghai On The Bund and for sharing your positive experience with us. I am delighted to hear that you enjoyed our service and the tranquil environment of our urban oasis—these are exactly the elements we strive to perfect for every guest. Your kind words have been shared with our entire team as wonderful encouragement. We look forward to welcoming you back soon for another relaxing and memorable stay. -- Christoph Kamieth General Manager
Guest User
Panorama Bund Retreat King Room
Stayed in May 2025
Couple
5 review
10/10
Outstanding
Posted on Jun 11, 2025
Good view
Response from Property: Dear Valued Guest,Thank you for choosing Banyan Tree Shanghai On The Bund and for sharing your kind words about the good view from your room. I am delighted you enjoyed the breathtaking scenery of the Bund and Huangpu River—it’s one of the highlights we’re proud to offer our guests. I hope your time with us was memorable and that we’ll have the pleasure of welcoming you back soon for another picture-perfect experience. -- Christoph Kamieth General Manager
Guest User
Queen Room With River View
Stayed in Nov 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Dec 19, 2024
The hotel room had a very good view and a large tub. Breakfast was good with champagne served. More importantly, the service by Jennie, Deslin and Flora was warm and friendly and made the stay a pleasant one.
Response from Property: Dear Value Guest,I am truly delighted to receive your wonderful review. It is our great pleasure to know that you enjoyed the magnificent view, the comfortable tub, and the delicious breakfast with champagne in our hotel. I am especially proud that our team members, Jennie, Deslin, and Flora, provided you with warm and friendly service, making your stay a truly pleasant and memorable one. We always strive to offer the best experience to our guests, and your recognition is the best motivation for us. I look forward to welcoming you back in the future and continuing to provide you with outstanding service. -- Christoph Kamieth General Manager
Guest User
Romantic Oasis With Relaxation Pool
Stayed in Oct 2024
Couple
1 review
10/10
Outstanding
Posted on Nov 15, 2024
Had a fantastic stay in Shanghai! The hotel’s ambiance and amenities were top-notch, making it a truly enjoyable experience from start to finish. A special shoutout to the VIP ambassador, Charlotte—her exceptional service and attention to detail made my visit even more memorable. She went above and beyond to ensure every need was met, adding a personal touch that made me feel valued as a guest. Highly recommend this place for anyone looking for a seamless and delightful stay!
Response from Property: Dear Guest,Thank you so much for sharing your fantastic stay with us at Banyan Tree Shanghai on the Bund. I am thrilled to hear that you found the hotel's ambiance and amenities to be top-notch, contributing to an enjoyable experience throughout your stay. particularly delighted by your special mention of our VIP ambassador, Charlotte or Cynthia. It warms our hearts to know that her exceptional service and meticulous attention to detail left such a positive and memorable impression on you. Her commitment to going above and beyond to meet every guest's needs is a reflection of our hotel's dedication to providing personalized and attentive service that makes each guest feel valued. I am grateful for your high recommendation, and look forward to welcoming you back for another enjoyable stay in the near future. -- Christoph KamiethGeneral Manager
Eileen Ludwig
Queen Room With River View
Stayed in Oct 2024
Couple
12 review
10/10
Outstanding
Posted on Nov 12, 2024
Stayed two nights in the king retreat room after one night in the moon pool room. Felt like this room is better as it seems more spacious, there’s a double vanity and nice view
Response from Property: Dear Guest,Thank you for choosing Banyan Tree Shanghai on the Bund and for sharing your experience with us. We're delighted to hear that you found the Pool Room more spacious and to your liking, with its double vanity and the nice view it offers. We're glad that you enjoyed your stay and found comfort in our accommodations. We hope to welcome you back soon so you can experience more of what Banyan Tree has to offer. --Christoph KamiethGeneral Manager
JIHYE
Romantic Oasis With Relaxation Pool
Stayed in Oct 2024
Solo traveler
1 review
8.0/10
Very Good
Posted on Nov 24, 2024
I enjoyed the trip comfortably with Deslin's kind response. As I saw in other reviews, the facility was old, and the smell of the room with the bathtub was not refreshing. But throughout the stay, the bathtub maintained in temperature, and the view outside the window were fantastic. 데슬린의 친절한 응대로 편안하게 여행을 즐겼습니다. 다른 리뷰에서 본 것 처럼 시설은 오래되었고, 욕조가 있는 방의 냄새는 상쾌하지 않았습니다. 하지만 숙박 내내 온도가 유지되는 욕조와 창 밖 전경은 환상적이였습니다.
Response from Property: Dear Guest,Thank you for sharing your experience at Banyan Tree Shanghai on the Bund, and for highlighting Deslin's kind response which contributed to your comfortable trip. Your appreciation for the view and the comfort provided by our bathtub is well-noted, and I am glad that these elements contributed positively to your stay. We strive to offer the best of both comfort and luxury, and I am happy that you were able to enjoy the fantastic views that our hotel has to offer. I hope to welcome you back in the future, where we can continue to provide you with exceptional service. --Christoph KamiethGeneral Manager
Sarah Louise
Queen Room With River View
Stayed in Aug 2024
Solo traveler
17 review
8.5/10
Very Good
Posted on Oct 1, 2024
The room was amazing with a stunning view. On the whole it was a fantastic stay but there were one or two issues- 1. The yoga mats in the gym were filthy. And 2. I was bothered on a few occasions by cleaners or people coming to knock on the door e.g.the cleaner came inside the room even though I said it was too late and I didn't want the room to be cleaned now. It was around 5pm and no one had cleaned the room during the day, but by that time I was ready to relax. There was a language barrier so she just came in and started replacing snacks and drinks and tried to start cleaning up in the bathroom and I had to ask her to leave. I noticed before I left that there was a button for 'do not disturb' but it wasn't obvious so it would be good for the staff to mention that when showing you to your room. I also think it's a good idea for them to have a book with information regarding the restaurant, gym, spa etc.etc. there's some info on the TV but it isn't very detailed.
Response from Property: Dear Guest, on behalf of the hotel management team we would like to express our most sincerely apologize regarding your last unpleasant stay experience with us, we have shared your concerns with the team which really helps us to improve our services and products in the future and mostly importantly we will make sure the same issue will not occur again. We again apologize for all the shortfalls and look forward to welcome you soon at Banyan Tree Shanghai On The Bund. Banyan Tree Shanghai On The Bund management team .