No.6666 Huaxia East Road, Pudong New Area, Shanghai, ChinaView Hotel Details
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Q Box Hotel Shanghai Sanjiagang Guest Reviews
4.1/5
301 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.2
Amenities4.0
Service4.1
Cleanliness4.2
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All reviews(301)
Positive reviews(263)
Reviews with photos/video(49)
Friendly front desk staff(28)
Classy environment(24)
Close to airport(22)
Offers pick-up/drop-offs(20)
Easy to get around(11)
Nice sea view(7)
Poor air conditioning(7)
Convenient parking(6)
Negative reviews(38)
SoeTraveler
Standard Double Room
Stayed in Sep 2024
Solo travelers
26 review
4.7/5
Amazing
Posted on Oct 24, 2024
Quite room can have a good rest, spacious, good service at the reception, breakfast is ok, the only thing to improve is hotel need to be redecorate the carpet looks old, bathroom floor also and lots of stained and the wall, and also there is a stained on the sofa table from previous check out room, other than that is ok
Response from Property: Dear valued guest, thank you for staying at The Q-box Hotel Shanghai Sanjiagang and for leaving your review here. The Feedback such as yours is very valuable to us to deliver our standards. We constantly strive to create unforgettable experience for our guests with our service. Please rest assured that your comments have been shared with hotel team and will reinforced the training to improve service in the future. We sincerely hope we have the pleasure of welcoming you back in the future. ---- General Manager William Lau
Grant
Standard Double Room
Stayed in Aug 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 6, 2024
It's very clean, new & close to Florentia Village as well as Disneyland & the airport.
Response from Property: Dear valued guest, thank you for staying at The Q-box Hotel Shanghai Sanjiagang and for leaving your review here. We are thrilled to know that you had a wonderful stay experience, and will continuously improve our services and offerings. We look forward to welcoming you back soon.---- General Manager William Lau
BRIAN ANUGERAH
Standard Room (2 beds)
Stayed in Jul 2024
Family
3 review
3.0/5
Posted on Sep 26, 2024
The hotel location is a bit far, it is convenient if youre looking for an airport hotel.
Response from Property: Dear valued guest, thank you for staying at The Q-box Hotel Shanghai Sanjiagang and for leaving your review here. The Feedback such as yours is very valuable to us to deliver our standards. We constantly strive to create unforgettable experience for our guests with our service. Please rest assured that your comments have been shared with hotel team and will reinforced the training to improve service in the future. We sincerely hope we have the pleasure of welcoming you back in the future. ---- General Manager William Lau
Anonymous User
Standard Double Room
Stayed in Apr 2024
Family
7 review
1.0/5
Posted on May 5, 2024
I canceled but they don’t return my money
Response from Property: Dear Guest, greetings from Q-box Hotel Shanghai Sanjiagang. Firstly, please accept our sincere apologizes for the unpleasant experience during your stay. The regulation of booking cancellation is shown below your booking information, We are certainly grateful for your feedback and for bringing your disappointing experience to our attention. We hope that this incident will not mar your overall impression of our hotel and we look forward to welcoming you back in the near future.
Guest User
Superior Room (2 beds)
Stayed in Jan 2025
Family
32 review
5.0/5
Outstanding
Posted on Feb 7, 2025
Facilities: Complete
Hygiene: Clean and tidy
Environment: Nice hotel environment
Service: Thoughtful and enthusiastic, especially the restaurant supervisor surnamed Li is very considerate, and the cleaning guy is very patient and enthusiastic and thoughtful, give praise.
Original TextTranslated by Google
Response from Property: Dear guests, Happy New Year! Thank you sincerely for staying at Shanghai Sanjiagang Greenland Platinum Hotel and for your recognition of the hotel's overall services and facilities. Your praise has been conveyed to your colleagues and leaders who serve you. We are all very encouraged and happy. Shanghai Sanjiagang Greenland Xia Ka Island is located in the coastal area of China, facing the East China Sea, adjacent to Shanghai International Tourism Resort and Florence Outlets, only about 12 minutes' drive from Shanghai Pudong Airport and equipped with free car service; it is only about 20 minutes' drive to Shanghai Disneyland. "Micro-vacation and small freedom" Shanghai Sanjiagang Xia Ka Island is your ideal choice for family, travel, business, meeting and leisure in Shanghai. All the staff of Xia Ka Island are looking forward to welcoming you to Shanghai Sanjiagang Greenland Platinum Hotel again and wish you a pleasant stay!
Emo…ing
Superior Double Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 16, 2025
We were in a hurry to catch a flight at Pudong Airport and chose this hotel. Thanks to the front desk manager Fu for arranging an upgraded room. Ekko also thoughtfully helped us book the airport shuttle in the morning and packed breakfast for us. Thank you very much for the care of these handsome guys!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,誠摯感謝您下榻上海三甲港綠地鉑派酒店,並對酒店整體服務與設施表示認可,您的稱讚已經傳達給服務您的同事和領導,大家備受鼓舞非常開心。上海三甲港綠地暇咖島,位於華夏海濱區域,濱臨東海,毗鄰上海國際旅遊度假區、佛羅倫薩奧特萊斯、距離上海浦東機場僅12分鐘左右車程並配備免費車輛服務;前往上海迪士尼樂園也衹有20分鐘左右的車程。“微度假小自在”上海三甲港暇咖島是您在上海親子、出行、公務、會議、休閑的理想之選。暇咖島全體員工,期待您再次蒞臨上海三甲港綠地鉑派酒店,祝您順意愉快,冬季記得添衣保暖哦!同時預祝您新春快樂!---上海三甲港綠地鉑派酒店總經理 劉偉謙
Guest User
Standard Room (2 beds)
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 6, 2025
The hotel is very close to the airport, clean and tidy, the service is considerate and enthusiastic, the front desk service attitude is good, the experience is very good, any problems can be solved in the first time. Special praise for Dave and Ekko at the front desk, who are attentive and warm, and highly recommended!
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely thank you for staying at the Shanghai Sanjiagang Greenland Platinum Hotel and for expressing your recognition of the hotel's overall services and facilities. Your praise has been conveyed to the colleagues and leaders who serve you. We are all encouraged and very happy. Shanghai Sanjiagang Greenland Xika Island is located in the Huaxia seaside area, adjacent to the East China Sea, adjacent to the Shanghai International Tourism Resort and Florence Outlets. It is only about 12 minutes' drive from Shanghai Pudong Airport and is equipped with free vehicle service; it is only 10 minutes' drive to Shanghai Disneyland. About 20 minutes drive. "Micro vacation and comfort" Xika Island in Sanjiagang, Shanghai is your ideal choice for parent-child, travel, business, conference and leisure in Shanghai. From all the staff of Xikadao, we look forward to welcoming you to Shanghai Sanjiagang Greenland Platinum Hotel again. We wish you a happy stay!
Ryanfan
Standard Double Room
Stayed in Dec 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 14, 2025
You can directly see the large ships at the estuary, and the environment is also very good
Original TextTranslated by Google
Response from Property: 尊敬的賓客,誠摯感謝您下榻上海三甲港綠地鉑派酒店,並對酒店整體服務與設施表示認可,您的稱讚已經傳達給服務您的同事和領導,大家備受鼓舞非常開心。上海三甲港綠地暇咖島位於華夏海濱區域,濱臨東海,毗鄰上海國際旅遊度假區、佛羅倫薩奧特萊斯、距離上海浦東機場僅12分鐘左右車程並配備免費車輛服務;前往上海迪士尼樂園也衹有20分鐘左右的車程。“微度假小自在”上海三甲港暇咖島是您在上海親子、出行、公務、會議、休閑的理想之選。暇咖島全體員工,期待您再次蒞臨上海三甲港綠地鉑派酒店,祝您順意愉快!提前預祝您新春快樂!
Guest User
Standard Room (2 beds)
Stayed in Feb 2025
Travel with friends
61 review
5.0/5
Outstanding
Posted on Mar 4, 2025
Climb up and look far, the vast sea is endless. Sea view room, quiet environment, good service, and good breakfast. The surrounding farmhouse restaurants are not far away, and it is very convenient to go to Pudong Airport and Florence Town.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您分享您的入住體驗!我們非常高興得知您對海景房的壯麗景色、安靜環境以及服務感到滿意。同時,感謝您對早餐和酒店周邊便利性的認可,您的滿意是我們最大的動力。我們會繼續努力,為每一位賓客提供更加優質的服務和舒適的入住體驗。期待您的再次光臨,祝您生活愉快,旅途順心!三甲港綠地鉑派酒店管理團隊敬上
Anonymous User
Standard Double Room
Stayed in Jan 2025
Business travelers
18 review
4.5/5
Great
Posted on Feb 4, 2025
**Five-star reviews | A perfect stay experience that makes you feel at home**
This stay at your hotel is really an unforgettable travel experience! From the moment I stepped into the hotel lobby, the thoughtful and meticulous service made me feel warm, and the professionalism and enthusiasm of the front desk staff Fu Xinglong and Mr. Luo Chaoyao added a lot of touching to this journey.
**Front desk reception: patient and meticulous, like a spring breeze**
When checking in, Fu Xinglong and Mr. Luo Chaoyao always smiled, took the initiative to ask about our needs, and carefully introduced the hotel facilities and surrounding guides. In the face of various questions I raised, he not only patiently answered them one by one, but his service was not a bit formulaic, but more like a friend's care, which instantly relieved our fatigue after traveling.
**Beyond service: quality is reflected in the details**
In addition to the outstanding performance of the two employees, the guest rooms are clean and bright, and the bedding is soft and skin-friendly; but the most memorable thing is still the high cohesion and service enthusiasm shown by the staff team - whether it is an accidental encounter or a response to a demand, every front desk employee will stop and greet with a smile. This friendly atmosphere from the heart is far more touching than hardware.
**Conclusion: It is worth coming again because of "people"**
If high-end facilities are the skeleton of the hotel, then excellent employees like Fu Xinglong and Luo Chaoyao are its soul. They use sincerity and professionalism to sublimate standardized services into unforgettable memories of travel and residence, and also let me deeply understand what "home away from home" means. Sincerely recommend to all travelers who pursue quality and warmth, and look forward to seeing you next time!
**Note:**
Please be sure to convey my gratitude to Fu Xinglong and Luo Chaoyao, two employees, for the warm background they have given to this journey!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,新春快樂!誠摯感謝您下榻上海三甲港綠地鉑派酒店,並對酒店整體服務與設施表示認可,您的稱讚已經傳達給服務您的同事和領導,大家備受鼓舞非常開心。上海三甲港綠地暇咖島位於華夏海濱區域,濱臨東海,毗鄰上海國際旅遊度假區、佛羅倫薩奧特萊斯、距離上海浦東機場僅12分鐘左右車程並配備免費車輛服務;前往上海迪士尼樂園也衹有20分鐘左右的車程。“微度假小自在”上海三甲港暇咖島是您在上海親子、出行、公務、會議、休閑的理想之選。暇咖島全體員工,期待您再次蒞臨上海三甲港綠地鉑派酒店,祝您順意愉快!
Guest User
Standard Double Room
Stayed in Jun 2024
Family
2 review
4.5/5
Great
Posted on Aug 18, 2024
Very comfortable, great scenery, good service attitude, suitable for vacation
Pudong Airport shuttle service is provided
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely thank you for staying at Shanghai Sanjiagang Greenland Platinum Hotel and for expressing your recognition of the hotel's overall services and facilities. Your praise has been conveyed to the colleagues and leaders who serve you. We are all very happy and encouraged. Shanghai Sanjiagang Greenland Xika Island is located in the Huaxia seaside area, adjacent to the East China Sea, adjacent to the Shanghai International Tourism Resort and Florence Outlets. It is only about 12 minutes' drive from Shanghai Pudong Airport and is equipped with free vehicle service; it is only 10 minutes' drive to Shanghai Disneyland. About 20 minutes drive. "Micro vacation and comfort" Xika Island in Sanjiagang, Shanghai is your ideal choice for parent-child, travel, business, conference and leisure in Shanghai. From all the staff of Xikadao, we look forward to welcoming you to Shanghai Sanjiagang Greenland Platinum Hotel again. We wish you a happy stay!
Guest User
Suite
Stayed in Jun 2024
Family
6 review
0.5/5
Posted on Jul 11, 2024
Very bad hotel. The service is not good enough. There were a lot of hairs in the bathroom when I got to the room. The door and the headboard were all covered with dust. The bedding was very damp and even had mold spots. I called the front desk for half an hour before they answered the phone. As a result, I returned to the hotel at 10:30 that night and moved to another hotel with my two-year-old child. I called Ctrip that day to ask for compensation and refund. The hotel did not compensate me at all and did not even apologize. I finally got my room refund the next day. Very dirty hotel with outdated facilities. Poor service. I will never step into this hotel again in my life.
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely thank you for choosing Shanghai Sanjiagang Greenland Platinum Hotel. We sincerely apologize for not giving you a good stay experience this time! Regarding the indoor cleaning and room service issues you encountered during your stay this time, we attach great importance to it and communicated with the person in charge of the housekeeping department as soon as possible. If there are any service defects in the rooms, we will definitely strengthen training and conduct random inspections on room cleaning at the same time. Improvement to ensure every guest’s stay experience. Your suggestions are the accumulation of our valuable work experience. As follow-up measures, we have made detailed records and shared them during department meetings to ensure that similar incidents will not happen again. We look forward to your visit again and believe that we will bring them to you next time. A better stay experience!
Zhepobanyitiandoushangbuxiaqu
Standard Double Room
Stayed in Dec 2024
Booked for others
15 review
5.0/5
Outstanding
Posted on Jan 9, 2025
The room is tidy and there is a shuttle bus that can be booked. Susan and Ekko at the front desk provide very good service. I will come back next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,誠摯感謝您下榻上海三甲港綠地鉑派酒店,並對酒店整體服務與設施表示認可,您的稱讚已經傳達給服務您的同事和領導,大家備受鼓舞非常開心。上海三甲港綠地暇咖島位於華夏海濱區域,濱臨東海,毗鄰上海國際旅遊度假區、佛羅倫薩奧特萊斯、距離上海浦東機場僅12分鐘左右車程並配備免費車輛服務;前往上海迪士尼樂園也衹有20分鐘左右的車程。“微度假小自在”上海三甲港暇咖島是您在上海親子、出行、公務、會議、休閑的理想之選。暇咖島全體員工,期待您再次蒞臨上海三甲港綠地鉑派酒店,祝您順意愉快!提前預祝您新春快樂!
Anlufeng
Standard Double Room
Stayed in Dec 2024
Business travelers
14 review
2.0/5
Posted on Jan 5, 2025
The air conditioner doesn't heat in the winter, and they said that the equipment is like this, so they have to install a heater. I called the front desk to help get a luggage cart to the room when I had a lot of luggage, but they said there was no one. This is the service of this hotel, and I generally don't comment on it.
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely thank you for choosing Shanghai Sanjiagang Greenland Platinum Hotel. We sincerely apologize for not giving you a good stay experience this time! Since the hotel's air-conditioning system is undergoing annual maintenance recently, we have provided customers with emergency treatment for heaters. Currently, the hotel's air-conditioning and heating have returned to normal. In addition, we will also conduct secondary training on the front office service procedures and instructions in the near future to ensure each guest's stay experience. Your suggestions are the accumulation of our valuable work experience. As follow-up measures, we have made detailed records and shared them during department meetings to ensure that similar incidents will not happen again. We look forward to your visit again and believe that we will bring them to you next time. A better stay experience!
Guest User
Standard Double Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 23, 2025
Got upgraded to a suite and the room was nice.
Breakfast was a bit worse
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying at Shanghai Sanjiagang Greenland Platinum Hotel and for your recognition of the hotel's overall services and facilities. Your praise has been conveyed to your colleagues and leaders who serve you. We are all very encouraged and happy. Shanghai Sanjiagang Greenland Xia Ka Island is located in the coastal area of China, facing the East China Sea, adjacent to Shanghai International Tourism Resort and Florence Outlets, only about 12 minutes' drive from Shanghai Pudong Airport and equipped with free car service; it is only about 20 minutes' drive to Shanghai Disneyland. "Micro-vacation and small freedom" Shanghai Sanjiagang Xia Ka Island is your ideal choice for family, travel, business, meeting and leisure in Shanghai. All the staff of Xia Ka Island are looking forward to welcoming you to Shanghai Sanjiagang Greenland Platinum Hotel again and wish you a pleasant stay!