外灘景觀府邸公寓 Reviews

Response from Property: Dear Guest,We are truly sorry to hear about the unpleasant experience you had during your recent visit to our serviced apartment. Your feedback is of great significance to us, and we sincerely apologize for the inconvenience and discomfort caused.Regarding the issue of cockroaches in the room, this is an unacceptable lapse on our part. We have immediately taken steps to address this, engaging a professional pest control service to conduct a thorough extermination throughout the entire building. We have also strengthened our daily cleaning and inspection procedures to ensure that such a situation does not recur.Concerning the handling of your request for a refund or cancellation, our policy may have seemed rigid and unaccommodating, and we regret that this added to your dissatisfaction. We are currently reviewing and revising our cancellation and refund policies to make them more flexible and guest-centered.We understand that you chose to stay at another hotel instead, and we respect your decision. We hope that you will consider giving us another chance in the future. We are committed to making significant improvements and providing you with a completely different and satisfactory experience.

Response from Property: Hello! Thank you very much for taking the time to write a review for us, and we sincerely apologize for giving you such a bad stay experience. Regarding the surrounding construction site projects, they have been successfully capped, the noise situation has been greatly improved, and there will be no major noise interference in the future. We sincerely apologize for the trouble caused to you during the previous construction period. In response to the problem you mentioned that the room area does not match the promotion, we hereby solemnly state that the hotel room area is certified by property rights certificates. Regarding the loss of the electric toothbrush, we have conducted detailed verification with the housekeeper and cleaning lady on duty that day, and no one found your electric toothbrush. It can be inferred from common sense that as a personal item, the motivation for an electric toothbrush to be stolen is extremely small. We also double-checked the guest room and confirmed that no toothbrushes were left in the guest room. So I hope you can look for it in other luggage items or places you may pass by. Maybe it was accidentally placed elsewhere. For luggage storage, we have a dedicated storage room in the building and have also sent you detailed instructions. If you have any questions, please feel free to contact us at any time. Sorry again for your bad experience.

Response from Property: We sincerely apologize for bringing you such a bad stay experience this time. Regarding the presence of cockroaches in the room, we have immediately arranged for professionals to deal with the entire room. At the same time, we have also sent you a red envelope to make up for your bad experience.

Response from Property: Hello! First of all, thank you sincerely for choosing our hotel apartment and giving your review. We sincerely apologize for causing you such an unpleasant stay and offer you our sincerest apologies. Regarding the hygiene issues you mentioned, we have contacted the property management and arranged for a professional cleaning team to conduct deep cleaning and comprehensive disinfection of the elevators, corridors and rooms, with special emphasis on dust accumulation and odor issues. Since we adopt a unique no-front desk design, we may have neglected the maintenance of the corridor environment. We will increase the frequency of cleaning of the corridors and improve ventilation facilities to eliminate odors and improve the overall environmental quality. In response to the high number of mosquitoes, we have installed mosquito control equipment in each room and public areas, and arranged regular inspections and maintenance to protect you from mosquitoes during your stay. Although you are disappointed this time, we are glad that our geographical location can bring some convenience to your travel.