MGM Shanghai West Bund Reviews

We had an amazing experience at MGM Grand, the staff were amazing and professional, very accommodating, spoke english and were extremely courteous. The hotel itself looks amazing, the rooms were great. The best part for us was the breakfast, it was extremely good, not like most hotels in China. Great option. The sky bar on the 59th floor had great vibes, good music, great drinks and snack options. Very intimate seating and friendly staff.

Very good ambience, environment and services. Everything there was perfect and awesome ! Will be back for staycation again ! Helpful and professional GRO, specially thanks to Emily Cici for organise and arrange my proposal marriage. You will have a bright future and continue keep it up your good work ! 氛围、环境和服务都非常好。那里的一切都完美无缺！还会再来度假！GRO 乐于助人且专业，特别感谢 Emily Cici 组织和安排我的求婚。你会有一个光明的未来，继续保持你的出色工作！

Special thanks to Cici. She is very helpful & friendly.

Great service. I like it. My room was updated to a bigger room. Thank you for the decorations and fruit. Best quality. Great service and tasty breakfast. I really enjoyed my stay. All great highly recommended.

There are some juniors team who are not very experienced, but the more senior team knew how to handle it, so I ended up having a great stay.

I had the pleasure of staying at the Shanghai MGM West Bund Hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was greeted with warm hospitality and a seamless check-in process. Especially Lucy from the Guest Experience team made my day remarkable. She made me feel like a valued guest and went above and beyond to ensure my stay was comfortable. What truly impressed me was their genuine care and attention to detail. They anticipated my needs before I even had to ask, ensuring that I had everything I required for a comfortable and enjoyable stay. It's clear that they take great pride in their work and are committed to providing exceptional service to every guest. I would like to express my heartfelt gratitude to the guest relations team at the Shanghai MGM West Bund Hotel for their outstanding hospitality. They played a significant role in making my stay truly memorable and I highly recommend their services to anyone visiting the hotel. The hotel itself is a true gem, boasting modern and stylish decor throughout. My room was spacious, well-appointed, and offered breathtaking views of the city skyline. The comfortable bed, luxurious amenities, and attention to detail made me feel right at home. My stay was the exceptional service provided by the hotel staff. Also the housekeeping team, everyone was friendly, attentive, and always willing to go the extra mile to ensure a memorable stay. The hotel's location is also worth mentioning. Situated in the vibrant West Bund area, it offered convenient access to popular attractions, shopping, and dining options. Whether I wanted to explore the city or simply relax and take in the views, everything was within reach. Overall, my experience at the Shanghai MGM West Bund Hotel was nothing short of exceptional. It's a true testament to luxury and hospitality. I highly recommend this hotel to anyone seeking a memorable stay in Shanghai.

One of the best new grand hotels in Shanghai from past 5 years. The interior designs are chic and fresh and unique. Got a upgrade to a junior suite - the room is spacious and in high style. Staff is very kind and professional. Breakfast is great but expensive. It's located at West Bund - a new development area with contemporry art community and IT tech office park. A bit distance away from the center of Shanghai.

Great hotel, very new and with an astonishing sunset view in the afternoon.

The room is very clean and the servce attitude is very good especially Mr kim and Ms Yang who arevery responsible After staying for a day l gained weightagain

I recently had the pleasure of staying at your hotel and wanted to express my utmost satisfaction with the service provided by the Fitness Center and Pool departments. Throughout my stay, I found the staff at the Fitness Center Reception to be extremely professional, knowledgeable, and attentive. They were always available to assist with any inquiries, provide guidance on equipment usage, and offer helpful fitness tips. The cleanliness and maintenance of the fitness facilities were also commendable, creating a pleasant and hygienic environment for guests to exercise. Similarly, the Pool department exceeded my expectations in terms of service and facilities. The pool area was well-maintained, and the water was clean and inviting. The pool attendants were friendly, ensuring the availability of towels, providing assistance when needed, and ensuring the safety and comfort of all guests. I would like to extend my sincere appreciation to the entire team at the Fitness Center and Pool departments for their exceptional service. Their dedication and commitment to guest satisfaction truly made a positive impact on my stay. Please convey my gratitude to the respective department heads and team members for their outstanding efforts. I believe that recognizing and appreciating exceptional service is essential, and I wanted to ensure that their hard work does not go unnoticed. Thank you once again for providing such excellent facilities and services. I look forward to future stays at your hotel and will not hesitate to recommend it to others.

The hotel took really good care of during my stay. William Zhou was really helpful and assisted me with location and good restaurant. Perfect

nice hotel with restaurants at high levels and great view

It was a beautiful night in this hotel with a really nice view over Shanghai skyline.

Attentive staff. A bit far from the most visited places.