Mercure Kuala Lumpur Glenmarie

Mercure Kuala Lumpur Glenmarie Reviews

Mercure Kuala Lumpur Glenmarie

Jalan Kontraktor U1/14, Seksyen U1, Shah Alam, Selangor, 40150, MalaysiaView Hotel Details
Mercure Kuala Lumpur Glenmarie
Mercure Kuala Lumpur GlenmarieMercure Kuala Lumpur GlenmarieMercure Kuala Lumpur Glenmarie
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Mercure Kuala Lumpur Glenmarie Guest Reviews

4.3/5
Very Good
963 review
Verified reviews
Location4.1
Amenities4.1
Service4.3
Cleanliness4.6
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All reviews(963)
Positive reviews(938)
Reviews with photos/video(298)
Delicious breakfast(57)
Perfect for business trips(41)
Convenient parking(30)
Well designed(21)
Well decorated(16)
Near shopping area(16)
Convenient for shopping(13)
Great swimming pool(10)
Negative reviews(25)
Nildaa
Superior Double Room
Stayed in Jan 2025
Family
7 review
4.0/5
Very Good
Posted on Feb 26, 2025
The whole is just fine but when the reception inform us abt technical issue due to TNb do some maintenance i bit dissapoint. Maybe the hotel need to inform us early….. zzzz. Overall the hotel itself good. Tq
Response from Property: Dear Nildaa,Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Glenmarie. We am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The Tenaga Nasional Berhad maintenance involved the entire development of Utropolis where the hotel is located and the shutdown was not within our control and was completed within 2 hours. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fariz
Anonymous User
Superior Double Room
Stayed in Jan 2025
Couples
13 review
4.7/5
Amazing
Posted on Feb 2, 2025
I recently stayed at this hotel and had a mixed experience. The exit lift and path towards the hotel have poor ventilation, as it's a closed area without air conditioning, which made it a bit uncomfortable. However, the room itself was very clean, and the bed and pillows were comfortable, making for a restful night. The bathroom was a bit on the small side, but it was functional. The hotel breakfast was of a standard quality, nothing too special but still decent. One downside was the limited food options in the area, as the hotel is surrounded by an industrial zone. On the plus side, parking was free and easy to find, which was convenient. The staff were friendly and helpful, which definitely made the stay more pleasant. Overall, it's a good option if you're just looking for a clean, comfortable place to stay with easy access and parking.
6/9
Response from Property: Dear Anonymous User,Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Glenmarie. We am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fariz
Anonymous User
Deluxe Double Room
Stayed in Jan 2025
Business travelers
47 review
5.0/5
Outstanding
Posted on Feb 17, 2025
New hotel with minimalist and environmentally friendly concept. I enjoyed my stay here.
Response from Property: Dear Anonymous User,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz
Bellahuey
Superior Twin Room
Stayed in Dec 2024
Family
11 review
4.2/5
Very Good
Posted on Jan 23, 2025
This is my second visit, the receptionist this time were rather rude. He yawned while talking to me when I ask him about bed type. I was gutted by his attitude. Wasn’t expecting that because my first visit was very pleasant. This time round the receptionist are rather showing the vibe of “I’m too good to serve you”. It’s unpleasant. Although the room were quite new and it is in a rather quiet area. But for their services I encounter this time. I’m taken aback. Breakfast were good. Room are clean and amenities are upon request, even hair dryer. There are plenty of books at the lobby to browse through, quite interesting.
Response from Property: Dear Bellahuey,Thank you for taking the time to tell us about your check in experience at the Mercure Kuala Lumpur Glenmarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor we practice inclusion and diversity and all our Heartists are taught to welcome all guests sincerely from the heart. We will address this with team again to ensure that courtesy and warmth is always the norm.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please do not hesitate to contact me directly if you wish to discuss this matter in further details.Sincerely,Fariz VictorGeneral Manager
Anonymous User
Executive Double Suite
Stayed in Dec 2024
Couples
4 review
4.7/5
Amazing
Posted on Mar 6, 2025
Friendly staff , free parking just need scan ur card at counter to waive the fee. Breakfast is good enough also
Siva
Superior Twin Room
Stayed in Nov 2024
Business travelers
5 review
3.7/5
Posted on Jan 16, 2025
Stayed here for 2 nights, it was a comfy and clean stay. The breakfast was okay, the staff were very friendly and helpful!
Response from Property: Dear Siva, We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback on and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fariz
Anonymous User
Superior Double Room
Stayed in Oct 2024
Other
12 review
2.2/5
Posted on Dec 24, 2024
This is my third time stay this hotel,from the first experience that i stay was very good,until this tiem i was so dissapointed that the room was full of dust and i was told that there was no slipper if i need it have to request but in the end when i request and get a spoilt slipper..
Yee Kee
Superior Twin Room
Stayed in Oct 2024
Family
5 review
4.0/5
Very Good
Posted on Nov 27, 2024
My first time stay here. Everything was great, the place, the staff and the room absolutely! This place is very privacy not crowded.
Response from Property: Dear Yee Kee,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz
Guest User
Superior Twin Room
Stayed in Nov 2024
Family
2 review
3.5/5
Posted on Dec 29, 2024
Service could be improve esp cleanliness! Christmas deco was beautifully done
Response from Property: Dear Guest User,Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Glenmarie. We am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fariz
bizzymummy3
Superior Double Room
Stayed in Oct 2024
Couples
1 review
4.2/5
Very Good
Posted on Nov 11, 2024
1-Night Staycation at Mercure Kuala Lumpur Glenmarie Recently did a last-minute staycation with my husband to celebrate his birthday, and we decided to go just outside KL. Here's a quick review: Check-in time: 3pm. Check-out time: 12noon. RM100 deposit required at check-in. Free parking (just validate your Touch ‘n Go card whenever you exit). Room was clean, with a comfy double bed (1.5m wide) and sofa bed. Separate toilet and shower area, and if you need amenities like a toothbrush, just call the staff. Has a connecting room option. Limited TV channels, but the quality’s clear. In-room dining menu is on a TV channel!. We skipped breakfast to sleep in and recharge before picking up the kids. Definitely a relaxing spot for a quick getaway!
Response from Property: Dear bizzymummy3,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz
Hui Tian
Superior Twin Room
Stayed in Oct 2024
Couples
11 review
3.2/5
Posted on Dec 10, 2024
Pros - Free parking. - Buffet breakfast available. Cons - Location.
6/9
Response from Property: Dear Hui Tian,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback on and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Due to ESG practices we no longer place full amenities in the rooms and are upon request during check in.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz
Che Wan Mohd Hafiz Che Wan Hamid
Deluxe Double Room
Stayed in Dec 2024
Couples
1 review
1.7/5
Posted on Jan 27, 2025
Never will i book the hotel again.
yuyu99
Executive Double Suite
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 21, 2024
nice place but breakfast no good need to improve
Response from Property: Dear yuyu99,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz
Anonymous User
Deluxe Twin Room
Stayed in Aug 2024
Family
1 review
4.5/5
Great
Posted on Sep 9, 2024
The room was cozy. I like how the toilet, shower and sink are all separated, so me and my dad can do different things at the same time. The hotel is in an industrial area so it is quite distant away from the bustling area of the city. I really liked the dental kit they provided at the hotel. Made out of bamboo and the toothpaste is in a packet. Very eco friendly hotel, plastic free.
Response from Property: Dear Anonymous User,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback on and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once the LRT3 line is completed the accessibility will be even better.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz, GM
Anonymous User
Superior Twin Room
Stayed in Aug 2024
Family
13 review
5.0/5
Outstanding
Posted on Sep 6, 2024
Been staying this hotel for a few times. Parking is convenient and location of this hotel is very convenient too. Rooms are spacious and clean.
Response from Property: Dear Anonymous User,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz, GM