Mondrian Seoul Itaewon Reviews

Response from Property: Dear TricolorThank you very much for taking the time to share your wonderful feedback.We are thrilled to hear that you had a great, albeit short, stay with us at Mondrian Seoul Itaewon. We take pride in offering exceptional value for money while providing a vibrant and uplifting atmosphere inspired by bold design, art, and local culture. It’s wonderful to know that our thoughtfully renovated spaces and unique decor resonated with you during your visit.At Mondrian, we strive to create an immersive experience where creativity meets comfort, making every stay memorable. Your recommendation is truly appreciated and encourages us to continue delivering the highest standards of hospitality.We look forward to welcoming you back for a longer stay and another inspiring experience in the heart of Itaewon.Warm regards,Mondrian Seoul Itaewon

Response from Property: Dear GuestThank you very much for participating in the Mondrian Seoul Itaewon usage history survey. It\'s always nice to receive positive reviews from customers.Your feedback will be shared with all team members and will be a great support in boosting the morale of all employees as they strive to continuously provide a high level of service.Thank you again for letting us know your thoughts. We hope to provide better service in the future. Lastly, I hope that all your wishes come true and that your family be filled with happiness.Warm regards,Min LeeDuty Manager

Response from Property: Dear StevenLoh81,Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you enjoyed our vibrant atmosphere, convenient location, and top-notch facilities, including the gym and pool. Our aim is to provide a unique experience for our guests, and we are delighted that you appreciated the convenience of our on-site store as well.Warm regards,Mondrian Seoul Itaewon

Response from Property: Dear Ivonin,Thank you for your wonderful feedback regarding your recent stay at Mondrian Seoul Itaewon. We are delighted to hear that you enjoyed our stylish interiors and received a warm welcome from our staff. It is also great to know that you appreciated our gym, pool area, and the rewarding views. Your satisfaction is our priority, and we hope to welcome you back for another memorable experience.Warm regards,Min LeeDuty Manager

Response from Property: Dear Jessica,Thank you very much for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your experience at Mondrian Seoul Itaewon and appreciated our prime location in the heart of the city. Your positive feedback is invaluable to us and motivates our team to continue delivering exceptional service.Warm regards, Min Lee Duty Manager

Response from Property: Dear Guest, Thank you for sharing your positive feedback. We are delighted to hear that you enjoyed our spacious rooms, modern design, and high-standard facilities. It's wonderful to know that you appreciated our breakfast options and the ambiance of our common areas. We are glad you found our location in Itaewon convenient, with plenty to explore nearby. We look forward to welcoming you back and appreciate your recommendation. Warm regards, Min LeeDuty Manager

Response from Property: Dear Aryopermadi,Thank you for taking the time to share your positive experience at Mondrian Seoul Itaewon. We are delighted to hear that you enjoyed the cleanliness, helpful staff, and amenities we offer. We truly appreciate your understanding regarding the distance to the busy Itaewon street, as it allows us to provide a tranquil environment. We look forward to welcoming you back in the future.Warm regards,Min LeeDuty Manager

Response from Property: Dear DongheonThank you for sharing your thoughts. We’re pleased you enjoyed our convenient location and the hotel’s modern design, and we appreciate your honest feedback about the front desk service—please be assured we’re addressing this internally.Nestled in the heart of Itaewon, Mondrian Seoul Itaewon is designed as an urban sanctuary: a tranquil retreat just steps away from the neighborhood’s lively restaurants, eclectic cafés, art galleries, and nightlife. While city views are framed by surrounding buildings, we hope you still felt the vibrant culture at your doorstep.We value your insights and would love the chance to welcome you back, ensuring you experience the full breadth of our hospitality and the memorable moments we aim to create.Warm regards,Mondrian Seoul Itaewon

Response from Property: Dear Davydov Kirill,Thank you for taking the time to share your feedback regarding your recent stay at Mondrian Seoul Itaewon. We appreciate your kind words about the decor and the efficiency of our check-in process. However, we sincerely apologize for the unpleasant experience you had with the odor issue in the hallway and the cleanliness concerns. Maintaining a fresh and clean environment is paramount to us, and we will address these issues with our housekeeping team to ensure such incidents are not repeated.We are glad to hear that you found the mattress comfortable and enjoyed the amenities such as the indoor and outdoor pools. Your comments regarding the sauna pricing and its experience will be taken into consideration for future improvements. Regarding the location, we understand your preference for a more central area like the Financial District and will take this feedback into account as we strive to enhance our guests' overall experience.Should your travels bring you back to Seoul, we would welcome the opportunity to host you again and provide you with a more seamless and enjoyable stay. Please feel free to reach out to us directly if you decide to give us another chance so that we can ensure your next visit is truly remarkable.Warm regards,Min LeeDuty Manager