Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities8.8
Service8.9
Cleanliness9.2
Anonymous User
Atelier Suite King - Club Lounge Access Included
Stayed in Apr 2025
Business traveler
39 review
10/10
Outstanding
Posted on May 24, 2025
Best hotel in Seoul with excellent hotel services by friendly professional staffs. Breakfast was great and delicious with high quality foods.
DevamS
Secret Grand Deluxe King
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on May 18, 2025
Incredible hotel with stunning decorations, feels like you are a royalty.Lovely snd helpful staff. George, Lily and our cleaning lady were delightful, sweet and so helpful. Centrally located and easy to get around.
Flying Pan
Secret Grand Deluxe King
Stayed in Jan 2025
Solo traveler
58 review
9.0/10
Great
Posted on Feb 24, 2025
I love the hotel for the rich and intense French style design resonated from the Kdrama fantasy. Everything was perfect except the staff at the reception on 6th floor who had done my check-in at my arrival. She was sitting at the desk and paid no attention to my request prior wanting a room where to near the lift location. As well it was hard to missed her snobbish attitude shown during my checking in and sorry to say that, she is unfriendly and almost a ***** to me. At the situation checking counter is located on 6th floor above the building entrance. Operator should have given further assistance for guests. Checking out again, the different female reception who was also at the desk could had given more help to my luggage travel down to front entrance on ground floor while but she only wanted my check out done in quickly had nothing more to offered. Cold and unfreindly. Everyone else, the doorman, the male staff, the male concierge , the cleaners are friendly in general. I really suggest the hotel manager to take a review of some female staff at reception.
Angela Audrey
Classic Deluxe King
Stayed in Jan 2025
Family
1 review
9.0/10
Great
Posted on Feb 24, 2025
This hotel was lovely and pretty. Giving the vintage vibe. It's also so near to attractions places. Near to myeongdong, namdaemun, shinsegae department store anyway it's just so convenient. I would also want to give a shout out to those who work on the date of 20th to 22th for all your services it's a pleasure for your hardwork and hospitality. Keep yourself warm in this winter season. Just a feedback that my request was not entertain and there is no reply to it when I was checking in so its a little disappointing. Overall it's wonderful.
Guest User
Atelier Suite Twin - Club Lounge Access Included
Stayed in Jan 2025
Family
5 review
7.0/10
Posted on Feb 9, 2025
It was such a bitter sweet experience in this hotel. It’s such a beautiful hotel but the staff are not very helpful, cool attitude…breakfast is ok, but limited choices. Overall, the experience wasn’t anything fancy or luxurious, the previous hotel we stayed before moving to this hotel was way better and cheaper!
Mallory❄️
Secret Grand Deluxe King
Stayed in Jan 2025
Family
1 review
10/10
Outstanding
Posted on Feb 6, 2025
Nice decorations and vibe, the receptionist speaks English quite well, and the location is close to metro station.
Guest User
Atelier Grand Deluxe Twin
Stayed in Dec 2024
Family
1 review
9.5/10
Amazing
Posted on Jan 9, 2025
Charming hotel in a great location. Short walk to Meoungdong shopping street. Rooms are huge. Amazing breakfast. Staff is courteous and professional. Especially wanted to thank the concierge team including George for helping us with our luggage, booking a taxi for trips to various sites and the airport.
LAI Chun Hin
Classic Deluxe King
Stayed in Jan 2025
Couple
8 review
7.5/10
Posted on Mar 4, 2025
Not as good as it looks in photo, but still different from other hotel
Guest User
Secret Grand Deluxe King
Stayed in Nov 2024
Family
22 review
10/10
Outstanding
Posted on Jan 16, 2025
Very helpful front desk services and polite staff. They all speak fluent English and communicate well. The room is spacious and clean.
Guest User
Atelier Grand Deluxe Twin
Stayed in Nov 2024
Family
1 review
9.0/10
Great
Posted on Jan 4, 2025
A great spot, very central and quality accommodation. George, the concierge, did a terrific job assisting us. The reception team were more hit and miss. It was difficult getting a table for breakfast for four of us when two didn’t want to be eat. Also, they may not check you out if the silly rooms keys they have are left in your room. Overall, a good place to stay.