Four Points Hotels in Seoul

Overall decent stay the room was small but clean. Location wise 15 mins walk to Seoul Station so not really near to metro. The staff ladies is friendly and helpful but there is a particular guy staff that is always cold and not helpful.i guess is his character but to be front desk it does not portray customer service excellence. Breakfast is not too bad with selection mostly for foreign traveller. Lesser local component foods choice.

So recently I have stayed there for 6 nights. Rooms are small. After staying for 2 night we finally received a room cleaning, but they just makeup the bed and gave us a fresh towels and thats it. They forgot to put toilet paper and napkins. Very dusty room need a wet cleaning. Apparently they got a Nespresso coffee machine in the lobby and you have to buy one capsule for 6000W and they don’t offer you cream or milk. Better buy a coffee from coffee shop instead for 5500W. Location is good, there is a 7-Eleven store nearby and Paris Baguette across the street. Even tho the hotel is rated for 4 stars it definitely felt overrated.

The room and location of the hotel is great. It was a great stay overall. Just a small feedback on the lift, each time it can only fetch 6-7 pax though there is still ample space to fill, good to look into it.

I requested for a late check out was rejected even though I was their member as they said I booked on trip.com . While they were saying that I will be charged for extending the time, I have already agreed but they kept calling about 6 times during the 1 hour period. I was charged 22000 krw and got disturbed for my business meeting. Very disappointed