Guest User
September 30, 2024
We recently booked a stay at this so-called 5-star resort, expecting the level of service that justifies their exorbitant rates. Sadly, we were sorely disappointed. The manager has a condescending attitude that left us questioning the resort's commitment to its guests. Fresh juices were listed on the breakfast menu, but apparently, they depend on deliveries. Fine. However, when we asked if they could reserve two juices for us since we planned on having breakfast there every morning, we were brushed off. Despite committing to dining there daily, they couldn’t guarantee this simple request, which seems ridiculous for a resort charging $1,500 per night. There’s no trust, no courtesy, and absolutely no sense of hospitality in their service. For a resort in the Auberge collection, this is an embarrassing outlier. We’ve stayed at other Auberge resorts and loved them, but this place? It’s a disgrace. A resort is only as good as the people running it, and this staff simply doesn’t care. I mean, I order coffee and just take a look at the photo that I’ve uploaded. How dare they leave ground coffee in there? Unfortunately, we're stuck here for another eight days because we’ve already paid. Rest assured, we’ll be eating out every day. Do yourself a favor—save your money and stay somewhere that actually values its guests. This place is all price, no service, and zero charm.