Sonder at Pivot

The accommodation provides well-equipped kitchens, convenient location near attractions and transportation, and consistently clean, spacious rooms. Guests enjoy comfortable beds and appreciate the maintenance.

Disclaimer: THIS REVIEW IS FOR MARRIOTT The room was great. Fantastic area, great walking proximity to most of the touristy attractions (Be aware, however, that you will spend a lot of time walking both up and down hills.), plenty to do and plenty of options for food and drinks. Sonder’s end was pretty decent on customer service for any issues or questions that arose, HOWEVER, Marriott *just* took over Sonder and the integration of their systems and processes is AWFUL. 1. I can’t even be logged into my account and view my reservation or stay details. I have to log out of my account and look at my booking by using my confirmation number. 2. Due to the systems migrations, there is a ton of inaccurate information on the app like stating that lockers are not available even though they are, and the inability to directly request early check in or late check out. 3. We got approved for a late checkout and had a payment link sent to us that was broken and simply led me to the Marriott website that resulted in 45 minutes on the phone with Sonder customer service finding a resolution. Big companies, specifically the special folks in operations (Almost always led by COO who isn’t worth their weight in salt, let alone knowledge.) love to implement changes without properly ideating what the process would or should look like. To have all of these changes implemented during high travel season adds insult to injury. Overall, would’ve been a 5, but because of Marriott, end result is a 3.

Our stay was wonderful. Enjoyed the ability to walk and enjoy the city.