Meliá Paulista Reviews

Response from Property: Dear salintip,Thank you for staying at Meliá Paulista and for sharing your thoughts with us.We’re glad to know your overall experience was quite good, but we regret the inconsistencies you encountered. We apologize for the conflicting information regarding the water and about the towels — this is certainly not the standard we aim to uphold.Your comments are important and help us improve both our communication and the quality of our services. We hope to have another opportunity to welcome you and offer a stay that truly reflects the 5-star experience we strive for.Best regards,Brunna FigueiredoGuest Experience

Response from Property: Dear Stan28Sep,We are thankfull for your stay with us and also for your evaluation. We are glad to know you could rest in the room in a comfortable way. Only through your observations we will be able to continue improving our services and facilities.We hope to see you again!Best regards, Brunna FigueiredoGuest Experience

Response from Property: Hi Cla41,Thank youu for staying with us and also your evaluation. We hope to see you again!Best regards,Meliá Paulista Team

Response from Property: Dear Guest, Thank you for staying at Meliá Paulista and for taking the time to share your review.We're glad you enjoyed our hotel! We hope to welcome you back soon for another great experience.Best regards,Brunna FigueiredoGuest Experience Coordinator

Response from Property: Dear CCY+,Thank you for staying at Meliá Paulista and for taking the time to share your review.We're pleased to hear that you found our location convenient and our service excellent. We strive to provide a high-quality experience for our guests, and your feedback is valuable to us.We hope to welcome you back in the future.Best regards,Brunna FigueiredoGuest Experience Coordinator

Response from Property: Dear Guest, Thank you for staying at Meliá Paulista and for sharing such kind words about your experience!We’re delighted to know that you enjoyed our excellent location, the comfort and cleanliness of your room, and the variety of our breakfast — especially the fresh fruits and daily changes. It’s wonderful to hear that you plan to stay with us again on future visits to São Paulo.We truly look forward to welcoming you back!Best regards,Brunna FigueiredoGuest Experience

Response from Property: Dear Guest, Thank you for staying at Meliá Paulista and for sharing your concerns. We take the security and privacy of our guests very seriously, and we deeply regret the situation you experienced. Please be assured that our hotel follows strict protocols to protect guests' personal information, and we recommend reporting the issue to your bank for further investigation.Regarding your dining experience, we appreciate your feedback and will share your comments with our culinary team to ensure improvements. We hope to have the opportunity to welcome you again and provide you with a much better experience.Brunna FigueiredoGuest Experience

Response from Property: Dear Guest,Thank you for staying at Meliá Paulista and for taking the time to share your review.We appreciate your comments and would like to clarify that all information regarding minibar items, including menus and prices, is available through the QR Code placed next to the bed. We hope this helps enhance your experience for future stays.We look forward to welcoming you again soon.Best regards,Brunna FigueiredoGuest Experience

Response from Property: Dear Dmitry, Thank you for staying at Meliá Paulista and for sharing your feedback.We're pleased that you appreciated our prime location on Avenida Paulista. We understand your concerns regarding pricing and always strive to offer the best value for our guests. Your comments are valuable to us, and we hope to have the opportunity to welcome you again in the future.Best regards,Brunna FigueiredoGuest Experience Coordinator

Response from Property: Dear Guest,Thank you for staying at Meliá Paulista and for taking the time to share your feedback.We regret that our facilities and bedding did not meet your expectations and that the bathroom fell short of what you had hoped for. Please know that we are continually working to enhance our accommodations, with many rooms already updated in categories such as Premium, Grand Premium, and Junior Suite.Your comments are valuable to us, and we will use them to guide our efforts to improve. We hope to have the opportunity to welcome you again in the future for a more satisfying experience.Kind regards,Brunna FigueiredoGuest Experience

Response from Property: Dear Mengwen, Thank you for staying at Meliá Paulista and for sharing your experience.We're glad you appreciated our excellent location and found the room satisfactory. We regret any inconvenience caused by the room key updates and will review this to ensure a smoother experience for our guests.We look forward to welcoming you again in the future!Best regards,Brunna FigueiredoGuest Experience Coordinator

Response from Property: Dear guest,Thank you for staying at Meliá Paulista and for sharing your feedback.We regret that your experience did not fully meet your expectations. We are constantly working to improve our services and facilities to provide the best possible stay for our guests. We hope to have the opportunity to welcome you again and offer you a better experience.Best regards,Brunna FigueiredoGuest Experience Coordinator

Response from Property: Hi Aiwanleledelvyoua, Thank you very much for your review. We look forward to welcoming you again. Sincerely, Meliá Paulista Team