Lisbon Marriott Hotel Reviews

customer service in this hotel is very good. the breakfast quality and spread is good as well

Got a non renovated room without booking one.. there is no mention about renovation while booking. That’s unfair when you pay 300€ a night that’s not nice. Check-in at 4 pm is absurd, I requested to put a request on for early check-in at 2 pm and the answer was ‘book another night so you can come in earlier’ again didn’t asked to confirm it so just don’t get why so rude? Then we went for check in at 13:00 knowing the room won’t be ready and that’s fine but you don’t even bother to register us in. We came back after a concert at 1 am and we still need to do the entire check in process + wait for the bags to be delivered. That’s ridiculous. Over all just disappointed, vey poor service.

Value for money. Friendly staff. A good choice for family. Need 10mins walk to metro station but very easy to get Uber so all good. Recommended for family with a child (x1) who don’t prefer to book 2 rooms.

During the stay, there was an event happening, but the service quality was maintained and quickly responded. The only is the HK team rang the bell a few times during the day time to check if the service needed.

The fixtures and fittings were quite dated for a global brand hotel. Location was kinda far from the city centre so you need to Uber/cab down. Walking would not be possible. 10 mins walk to the nearest metro. Staff were all friendly so that was a plus point. The team at the concierge was super duper friendly so we were happy :) thanks for a good stay!

very nice hotel

Really helpful staff and joyful service! Rooms are a little dated but are clean and spacious.

Amazing facilities and close to the airport. Breakfast was good but not exceptional. Great cleaning service and in-room service.. Desk staff could use some extra training. Overall good short stay

Close to the airport and a bit away from the city centre, but that's good for my business schedule. Excellent services!

The hotel is far, far away from the subway station There is a university nearby and no shops. Breakfast includes Portuguese egg tarts There are many souvenir shops next to the lobby with good quality but unknown prices. Compared to other Marriott hotels I have stayed in, this one is the worst. Maybe the equipment is old. Breakfast service was very good

I came to a strange country with great joy, but I didn't expect the hotel to be like this. After checking in, I went to find a Chinese restaurant for dinner. There was Xiaolongkan on Baidu Maps, so I took a taxi to find it. After dinner, I came back to do laundry, but found that there was no hot water, and the shower water was also yellow. I put on my clothes and went downstairs to ask. Due to maintenance, there was no hot water from 11pm to 6am. The attitude was very bad. I wasted half an hour, but nothing was solved. I went back to the room to contact Ctrip, and Ctrip finally waived one night's room fee. Ctrip is still reliable and efficient in solving problems!

The hotel is pretty good, very close to the airport, less than 10 minutes away. We took a taxi from the airport and it cost 25 euros, but we took Uber when we went back and it was less than ¥10 euros at 3:00 in the morning. The hotel is not bad, but it is a 4-star hotel, so there is no SPA. The service is very good. The room is also clean. The breakfast is also good, but if it is dinner, although the reviews on Google are not very good, the food is actually good, especially the shrimp is super delicious. The location is a little far from the city, so we basically took Uber. I hope it helps you.

The room is quite old. There is only one plug for charging at the table in the whole room. The air conditioner is also very old and noisy. But I received cake and wine for my birthday. The front desk service is also good. The housekeeping is very clean every day. The room has a balcony to look out the window. There is a hanging iron. The refrigerator magnets in the store in the hotel are 3.5 euros each and there is no discount. We bought 5. 1 euro each on the street orz

This hotel is in a great location, the rooms are old and average, the service staff is warm and thoughtful. The breakfast is average and the price/performance ratio is low. I will definitely not choose this place in the future.