Hyatt Regency Hengqin

Hyatt Regency Hengqin Reviews

Hyatt Regency Hengqin

No.1295 Qise Caihong Road, Xiangzhou District, Zhuhai, Guangdong, ChinaView Hotel Details
Hyatt Regency Hengqin
Hyatt Regency HengqinHyatt Regency HengqinHyatt Regency Hengqin
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Hyatt Regency Hengqin Guest Reviews

4.7/5
Outstanding
7388 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(7388)
Positive reviews(7206)
Reviews with photos/video(1981)
Delicious breakfast(929)
Friendly front desk staff(657)
Perfect for kids(633)
Great swimming pool(334)
Offers pick-up/drop-offs(266)
Has facilities for children(178)
Delicious buffet(170)
Negative reviews(182)
Frankie
Kaiyue Family Room
Stayed in Nov 2024
Solo travelers
2 review
4.5/5
Great
Posted on Jan 2, 2025
The location of the hotel is very accessible and very closed to the Hengqin Port. No matter if you arrive from Hengqin Port (10 minutes) or Hong Kong Zhuhai Macau Bridge (40 mins) , the transportation is still very convenient. The hotel provides a variety of breakfast choices, ranging from traditional Chinese breakfast like congee and dumplings to western styled breakfast particularly freshly-baked bread rolls and scramble eggs.
Response from Property: Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel. Looking forward to your visit again and wishing you a happy life!
Corpio
Hyatt Regency Double Room
Stayed in Nov 2024
Couples
13 review
4.0/5
Very Good
Posted on Jan 16, 2025
It's my second time visiting this hotel. The services and facilities are of a high level of quality and highly recommended to families or business travelers.
Response from Property: 尊敬的賓客,感謝您下榻橫琴凱悦酒店以及對酒店的好評及認可,很高興您在酒店度過了愉快的時光。期待您再次蒞臨,祝您生活愉快!
Anonymous User
Hyatt Regency Double Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 27, 2024
Stayed 1 night before our trip to chimelong ocean park. Great service from hotel staff, Eli. We got room with bathtub and good view. Hotel breakfast is good (with variety of food). We arrived hotel quite late (around 10pm), didn’t get to explore other hotel activities and facilities; will come back next time when we travel again!
Response from Property: Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel. Looking forward to your visit again and wishing you a happy life!
LoAlex
Privilege Queen Room
Stayed in Nov 2024
Family
1 review
3.5/5
Posted on Dec 26, 2024
The wind noise of the AC is annoying at night and can't be solved as it's designed as it is. And the physical door lock inside of the room is also broken.
Response from Property: Dear guest, thank you for your feedback. The hotel deeply apologizes for not providing you with a comfortable experience. We will provide your feedback to the relevant departments for improvement. Wishing you a happy life.
Frank hen
Kaiyue Family Two-Bedroom Interconnecting Suite
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 22, 2024
Travel with my mom and my wife, we thoroughly enjoyed our stay at Hyatt Hengqin. We got a two bedroom suite with a nice river view! The room was spacious clean and comfortable, swinging pool and SPA are amazing.Manager Niya was very helpful and great service! We enjoy our stay so much
Response from Property: Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel. Looking forward to your visit again and wishing you a happy life!
Guest User
Hyatt Regency Twin Room
Stayed in Aug 2024
Family
1 review
4.7/5
Amazing
Posted on Sep 29, 2024
We thoroughly enjoyed our stay at your hotel. We truly appreciated the hotel arranging a cake for me and providing a playground pass for my child. The breakfast was delicious, offering a variety of food options. The service was professional, thanks to the check-in staff and the concierge. The hotel is quite new, and it was convenient to have the mall on the hotel's second floor. The rooms were clean, tidy, and quiet. Jisoo at the children's playground was exceptionally polite and patient.
6/14
Response from Property: Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel. Looking forward to your visit again and wishing you a happy life!
Anonymous User
Hyatt Regency Double Room
Stayed in Sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 18, 2024
We enjoyed our stay at Hyatt Regency . Great service and very helpful. Delicious breakfast . We will gladly come back on our next stay in Zhuhai.
Response from Property: Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel. Looking forward to your visit again and wishing you a happy life!
Guest User
Hyatt Regency Twin Room
Stayed in Nov 2024
Family
5 review
4.2/5
Very Good
Posted on Dec 29, 2024
Efficient service which is good
Response from Property: Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel. Looking forward to your visit again and wishing you a happy life!
Jefferson
Hyatt Regency Twin Room
Stayed in Jun 2024
Family
1 review
4.7/5
Amazing
Posted on Jul 12, 2024
The hotel is newly built with access to the mall. Hotel staffs are very accommodating. Superb breakfast buffet spread.
6/18
Response from Property: Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel's services. Looking forward to your visit again and wishing you a happy life!
Guest User
Hyatt Regency Twin Room
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 23, 2024
3D2N short stay in this hotel with two kids. Reception staff is nice and helpful, patiently explaining the hotel facilities and the malls. Special thank to staff Aurora, she is nice and kind! Location is 30-45 mins from HZM point, depending on traffic flow. Room is clean and spacious. Swimming pools, indoor and outdoor, are best for kids and the staff are also nice. The mall is under the hotel and so many options of restaurants and playrooms/game facilities available for kids. Would definitely return !
Response from Property: Dear Guest, thank you for your excellent comments. We will make improvements in our service and look forward to your choosing Hyatt Regency Hengqin again.
Guest User
Hyatt Regency Double Room
Stayed in Dec 2024
Family
3 review
4.7/5
Amazing
Posted on Jan 18, 2025
Good facility
Response from Property: 尊敬的賓客,感謝您下榻橫琴凱悦酒店以及對酒店的好評及認可,很高興您在酒店度過了愉快的時光。期待您再次蒞臨,祝您生活愉快!
_TC_
Hyatt Regency Double Room
Stayed in Aug 2024
Couples
9 review
5.0/5
Outstanding
Posted on Sep 25, 2024
Very nice, clean and spacious room with friendly staff. We will come back again.
Response from Property: Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel. Looking forward to your visit again and wishing you a happy life!
Dik Lee
Hyatt Regency Double Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Room is large and clean, with great view. Front desk staff Olivia Ou is very helpful in answering our questions.
Response from Property: Dear guest, thank you for staying at Hyatt Regency Hengqin and for your positive feedback and recognition of the hotel's services. Looking forward to your visit again and wishing you a happy life!
Lee Sheung Fu Patric
Hyatt Regency Twin Room
Stayed in Dec 2024
Family
1 review
4.7/5
Amazing
Posted on Jan 28, 2025
I had a wonderful stay at the Hyatt Regency Hengqin from January 25-26, 2025. The staff were incredibly welcoming and attentive, ensuring every need was met. The room was spacious, clean, and offered stunning views. The amenities, including the pool and dining options, were top-notch. I particularly enjoyed the breakfast buffet, which had a wide variety of delicious options. Overall, it was a delightful experience, and I look forward to returning in the future.
Guest User
Jia Bin Xuan Suite
Stayed in Dec 2024
Family
6 review
4.7/5
Amazing
Posted on Jan 27, 2025
Service is good, facilities are good enough, especially recommend for a big family with kids. But the shopping mall right next to the hotel has very less of restaurants and shops, the whole area is far from the Zhuhai CBD even though will take long to order food delivery (1-hour delivery is normal).