Grand Hyatt Sanya Haitang Bay Resort and Spa

Grand Hyatt Sanya Haitang Bay Resort and Spa Reviews

Grand Hyatt Sanya Haitang Bay Resort and Spa

No.68 Haitang North Road, Haitang District, Sanya, Hainan, 572013, ChinaView Hotel Details
Grand Hyatt Sanya Haitang Bay Resort and Spa
Grand Hyatt Sanya Haitang Bay Resort and SpaGrand Hyatt Sanya Haitang Bay Resort and SpaGrand Hyatt Sanya Haitang Bay Resort and Spa
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Grand Hyatt Sanya Haitang Bay Resort and Spa Guest Reviews

4.8/5
Excellent
13006 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(13006)
Positive reviews(12885)
Reviews with photos/video(5211)
Nice sea view(2147)
Delicious breakfast(1513)
Great swimming pool(1309)
Perfect for kids(1216)
Close to beach(409)
Family activities available(264)
Children's pool available(229)
Negative reviews(121)
Anonymous User
Deluxe Suite (Pool)
Stayed in Aug 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Aug 15, 2024
We have gone into great lengths to select the best resort in Sanya Haitang Bay for our 3rd leg of the vacation from Haikou & Sanya. Our stay at Grand Hyatt was immensely enjoyable as we find the facilities and the resort to be top notch. It’s our best stay for our entire Hainan trip. Our butler Lynn has made sure our stay was impeccable as she initiated communication with us even before we arrive and made sure all our request was fulfilled. During our stay, we did requested certain services to our suite and it was performed promptly and swiftly. Since our flight was later in the afternoon, we were given an comfortable arrangement and access to the executive lounge so that we can rest out the afternoon prior to our departure. All in all , we were impressed with this resort and lastly but not least Lynn has given us the extra touch and attention to make this a very memorable stay. I highly recommend this resort.
Response from Property: Dear guests, hello! Thank you for choosing to stay at Grand Hyatt Sanya Haitang Bay. I am glad to know that you enjoyed your stay. This is the greatest pride of our employees. Grand Hyatt Sanya Haitang Bay stands on the quiet beach in the center of Haitang Bay, a national coastal scenic spot. The architectural design of the hotel's main building is inspired by traditional Chinese lanterns and incorporates modern elements. This stunning luxury hotel is like a beacon standing on the coast, guiding travelers back to a state of comfort and luxury. The hotel is only 34 kilometers away from Sanya Phoenix Airport. It takes a 15-minute walk from the hotel to cdf Sanya International Duty Free City. We sincerely look forward to your visit again.
JohnHarvey
Ocean View Room - King bed
Stayed in Jun 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Grand Hyatt Sanya Haitang Bay Some few keys I’d like to pinpoint during my stay in this resort. We were staying for 5 nights, from June 1st to 8th. CLEANLINESS I’m very surprised with the cleanliness in the room and surrounding areas. Walking through the lobby, garden areas, pool areas and of course the room. You’ll be able to see gardeners, housekeepers, and cleaners doing everything to clean the their areas. This resort is spotless. Five stars for that. LOCATION Location is quite far from downtown but enough to go shopping around 68 market/mall. The hotel is connected to the mall where you can find and dine local restaurants. It is good when you’re trying to avoid the pricy meal at the resort. (Go local, get cheaper) And yes, location from the airport is about 35-45 minutes away. No traffic on the way. But try to avoid some local drivers who’s trying to give you a cheaper price to send you to the hotel. Always check the price on Didi or other app. When using those apps there will be no compromise. SERVICE Service. Well, overall it was great! Starting from reception, we were greeted during the arrival with the help of our luggage and stuff and guided us through the lobby. The receptionist attended us during check-in was very attentive and helpful (I didn’t get a chance to check her name). She was very helpful, and even gave us a tour through the map and sent us to the lift to our room. The young man and young lady at the housekeeping dept. was always ready to help us with what we needed in the room and prepared a honeymoon decoration in the room on the first day with complementary champagne and a fruit basket (Downside: some are telling to give them five stars) but I totally understand as it helps them as well. Restaurant staff are relatively friendly and helpful. Very welcoming when you coming for breakfast and guide us to our seats. BUT, you’ll need to come earlier than 9. Otherwise, you’ll be lining up outside the restaurant waiting for the vacant seat. AMENITIES Amenities are well cleaned and new. Showers and tub are quite new and well maintained. Other things in the resort are basically great. Swimming at the beach is on your own risk. No lifeguard assigned to watch as it is a public beach. Basically it’s not allowed to go swimming. Haitang bay resorts are all the same. If you’re looking for a resort where you can swim, you need to find somewhere else such as Yalong bay or Wuzhizhou Island. Overall stay was great. Just bear in mind, if you’re looking for a hotel or resort for fun this resort is not for you. But if you’re looking for a relaxation and calm holiday this resort is for you. There are only few entertainment and experience you can have in the resort such as live music during barbecue dinner at the Grand Cafe, dinner in the sky, and show outside the restaurant.
6/20
Response from Property: Dear guests, hello! Thank you for choosing to stay at Grand Hyatt Sanya Haitang Bay and leaving your review for your stay. There are five restaurants and bars in the hotel, which combine Hainan's traditional culture and modern design to provide outstanding international fine cuisine. We look forward to your return to Sanya Haitang Bay and Grand Hyatt Sanya Haitang Bay. We sincerely hope to continue to surprise you next time you stay.
Guest User
Grand Room - Twin Bed
Stayed in Sep 2024
Family
14 review
4.5/5
Great
Posted on Oct 26, 2024
Nice sea. Large territory. Construction and noise nearby. The room is dark and the design is an acquired taste, but there is no accounting for taste. There's not much to do. The kids' club is nice.
Response from Property: Dear valued guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards,
Guest User
Deluxe Family Triple Room
Stayed in Jan 2024
Family
1 review
4.7/5
Amazing
Posted on Jan 9, 2024
I came at low season in Sanya, the hotel is quiet, the room is spacious. Housekeeper Vicky is very attending and helpful, she helped arranging daily fruits and snacks as well as late check out. Highly recommended!
Response from Property: Dear valued guest, Thank you for choosing to stay with us at Grand Hyatt Sanya Haitang Bay Resort & Spa. We are glad to hear that you enjoyed your stay. Grand Hyatt Sanya Haitang Bay Resort & Spa is situated amid the serene and sandy beach in the center of the National Coast, Haitang Bay. With a contemporary design inspired by traditional Chinese lanterns, this splendid resort is a beacon on the shore guiding travellers to a destination of comfort, luxury and rejuvenation. The resort is mere 34 km from Sanya Phoenix International Airport, and less than 15 minutes' walk from Sanya International Duty - Free Shopping Complex. Should your travels bring you back this way, I hope that you will stay with us again. Best Regards
Guest User
Grand Room - King Bed
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 22, 2023
Very private and pleasant stay with Grand Hyatt. Well-maintained swimming pool especially with a little basketball hoop setting. Highlight of the stay is the incredibly professional and welcoming hospitality from manager Esther. Definitely worth another stay here next time.
Response from Property: Dear valued guest,Thank you for taking the time to share your experience at the Grand Hyatt Sanya Haitang Bay Resort and Spa. We are thrilled to hear that you had a very private and pleasant stay with us. Our team takes great pride in maintaining the cleanliness and quality of our facilities, including the swimming pool. We are delighted to know that you enjoyed the little basketball hoop setting. It's always wonderful to see our guests having fun and making the most of their time with us.We are especially grateful for your kind words regarding our manager, Esther. Our staff strives to provide the highest level of professionalism and hospitality, and it is gratifying to hear that Esther exceeded your expectations. We will make sure to share your feedback with her and the rest of the team.Thank you for your loyalty and for considering another stay with us. We would be honored to welcome you back to the Grand Hyatt Sanya Haitang Bay Resort and Spa. Please feel free to reach out to us if there is anything we can do to make your next stay even more memorable.Once again, thank you for choosing our hotel. We appreciate your feedback and look forward to serving you again in the future.Warm regards,Guest Relations Manager
Guest User
Huan Two-Bedroom Luxury Pool Villa
Stayed in Sep 2023
Family
4 review
5.0/5
Outstanding
Posted on Sep 25, 2023
Amazing stay. Beautiful beach. Lovely villa with a big swimming pool for kids and adults. Many floaties already included in the villa so you don’t have to worry about bringing yours. And of course it would not have been an amazing stay without the help and courtesy of “May Chen”. She has been always available whenever we needed something. Also she helped a lot with translation. Many thanks May!
Response from Property: Dear valued guest,Thank you for taking the time to share your amazing experience at the Grand Hyatt Sanya Haitang Bay Resort and Spa. We are delighted to hear that you had a wonderful stay and enjoyed our beautiful beach and lovely villa with its big swimming pool.We are glad that our villa provided you with everything you needed, including the floaties for the pool. It is our aim to ensure that our guests have a hassle-free and enjoyable stay, so we are thrilled that you found everything you needed already included in the villa.We are especially grateful for your kind words about our team member, May Chen. We will make sure to pass along your appreciation to her. It is our commitment to provide exceptional service and ensure that our guests have a comfortable and memorable stay. May Chen and our entire team are dedicated to going above and beyond to assist our guests, and we are pleased that she was able to help you with translations and any other assistance you needed.Once again, thank you for choosing to stay at the Grand Hyatt Sanya Haitang Bay Resort and Spa. We appreciate your positive feedback and recommendation. We hope to have the pleasure of welcoming you back for another amazing stay in the future.Warmest regards,The Grand Hyatt Sanya Haitang Bay Resort and Spa Team
Guest User
Ocean View Room - King bed
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 5, 2024
Good hotel in very peaceful place.
Laurita
Stayed in Jun 2022
Couples
5 review
4.7/5
Amazing
Posted on Jun 30, 2022
First day check-in was a bit tough as I arrived early in the morning. Room was ready 2 PM. Room didn’t meet my “clean” expectation, so I had to ask for second round of cleaning. I understand it was busy weekend & so many guests to take care of. For this part, Manager Davidson Dong was very helpful! I got room cleaned around 7 PM and he helped me using the Club Lounge in the mean time. Because the trip is for my birthday, the hotel also provided birthday cake & the rose bed. Hotel gym was nice & spacious - but didn’t have smith machine. Beach seems like ‘not’ private exclusive beach - without sun bed - but public without lifeguard. I could fly a drone at the beach, but not in the garden of the hotel - for guest privacy reasons. Overall, it was an amazing experience here at Grand Hyatt. Thank you.
6/20
Response from Property: Thank you for staying at Grand Hyatt Sanya Haitang Bay Resort & Spa. We look forward to seeing you again.
Sophie and John Emanuelson
Deluxe Room (Pool)
Stayed in Feb 2023
Couples
35 review
5.0/5
Outstanding
Posted on Feb 5, 2023
Beautiful room with very comfortable bed. We got a room with a pool, only problem was that the pool wasn’t heated and was far too cold to use. The Zen pool in the resort was lovely though. All staff were very friendly and helpful. We tried the pool grill and the Chinese restaurant on site, both had very delicious food and wonderful service. Breakfast had a huge selection of both western and Chinese options and was also very well done.
Response from Property: Dear valued guest,Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. We are glad to hear that you enjoyed your stay. We will continue to provide you with efficient service, clean space and delicious food, so that you can enjoy a perfect stay experience. Again, thank you very much and we are looking forward to welcoming you back. Best Regards,
Anonymous User
Grand Room - Twin Bed
Stayed in Oct 2023
Other
105 review
4.0/5
Very Good
Posted on Oct 27, 2023
My housekeeper Candy did a good job
Response from Property: Dear valued guest, Thank you for choosing to stay with us at Grand Hyatt Sanya Haitang Bay Resort & Spa. We are glad to hear that you enjoyed your stay. Grand Hyatt Sanya Haitang Bay Resort & Spa is situated amid the serene and sandy beach in the center of the National Coast, Haitang Bay. With a contemporary design inspired by traditional Chinese lanterns, this splendid resort is a beacon on the shore guiding travellers to a destination of comfort, luxury and rejuvenation. The resort is mere 34 km from Sanya Phoenix International Airport, and less than 15 minutes' walk from Sanya International Duty - Free Shopping Complex. Should your travels bring you back this way, I hope that you will stay with us again. Best Regards
Guest User
Grand Hyatt Deluxe Family Twin Room
Stayed in Dec 2022
Family
32 review
4.5/5
Great
Posted on Dec 30, 2022
Nice pool suit. Zen pool is the only heated pool, other pools hard to use in December. Beach not so good like Yalong Bay.
Anonymous User
Ocean View Room - Twin Bed
Stayed in Dec 2022
Travel with friends
4 review
4.7/5
Amazing
Posted on Dec 27, 2022
Great location and amenities. Breakfast options great for both Chinese and Westerners. Due to current situations with COVID infections, the room wasn’t ready at 3pm for check in, room wasn’t cleaned during our two night visit and extra water requested wasn’t delivered. But otherwise a great experience.
Response from Property: Dear valued guest, Thank you for staying at grand hyatt sanya haitang bay resort & spa. We look forward to seeing you again!Best regards,
Anonymous User
Grand Room - King Bed
Stayed in Mar 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 18, 2023
Kobe was very helpful and nice. Will be back next time for sure
Response from Property: Dear valued guest, Thank you for taking time to write this detailed review about your recent stay at Grand Hyatt Sanya Haitang Bay Resort & Spa. We are glad to hear that you enjoyed your stay. Should your travels bring you back this way, I hope that you will stay with us again. Best Regards,
Guest User
Stayed in Jul 2022
Family
1 review
4.2/5
Very Good
Posted on Jul 26, 2022
We had an unfortunate situation but Howard provided us with an outstanding support and help. Even when we was not on duty. Exceptional!
Response from Property: Dear valued guest, Thank you for taking time to write this detailed review about your recent stay at Grand Hyatt Sanya Haitang Bay Resort & Spa. We are glad to hear that you enjoyed many aspects of your stay, especially Howard's service. Meantime, we regret that you didn't get a perfect experience, wish you could stay with us again at Grand Hyatt Sanya Haitang Bay Resort & Spa.
Chow
Stayed in Jul 2022
Couples
4 review
4.2/5
Very Good
Posted on Jul 25, 2022
Excellent Stay. Beautiful green surrounding. Grill restaurant next to Zen swimming pool was very good, food was delicious and abundant. Breakfast was also abundant and varied (Western and Chinese food). Front desk was very kind and helpful. On the whole the hotel service level is very good and customer oriented.
Response from Property: Dear valued guest, Thank you for choosing to stay with us at Grand Hyatt Sanya Haitang Bay Resort & Spa. We are glad to hear that you enjoyed your stay. Grand Hyatt Sanya Haitang Bay Resort & Spa is situated amid the serene and sandy beach in the center of the National Coast, Haitang Bay. With a contemporary design inspired by traditional Chinese lanterns, this splendid resort is a beacon on the shore guiding travelers to a destination of comfort, luxury and rejuvenation. The resort is mere 34 km from Sanya Phoenix International Airport, and less than 15 minutes' walk from Sanya International Duty - Free Shopping Complex. Should your travels bring you back this way, I hope that you will stay with us again.