To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(1243)
Positive reviews(1166)
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Close to beach(56)
Loved the beach(21)
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Elevator was OK(11)
Negative reviews(77)
Islamic Haha
Superior Queen Room
Stayed in mrt 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on 5 apr 2024
So good for holiday Inn express, I will stay here next time, hotel near beach , city , so good for travel
Response from Property: Dear guests,:Thank you for your kind words about Ash. Your satisfaction is what motivates us. We look forward to your next visit. Have a nice life!
SChe
Superior Queen Room
Stayed in feb 2024
Travel with friends
9 review
4.2/5
Very Good
Posted on 17 feb 2024
Strategic location, easy to get public transport, but hotel is rather expensive especially during peak period.
Response from Property: Dear guests,:Thank you for your kind words about Ash. Your satisfaction is what motivates us. We look forward to your next visit. Have a nice life!
Avalan
Superior Queen Room
Stayed in jan 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on 11 jan 2024
The hotel itself it good. Nice breakfast, great stuff. Allowed me to check in early in the morning which really saved me from jet lag.
The only thing - there is a major renovation of the entire floor below, so starting from 8am and until 9pm there is a nonstop hummer drilling. At night it is ok and pretty quiet though.
Response from Property: Dear guests, hello! Thank you for choosing Xiaozhi among tens of thousands of hotels. The hotel is located in the Jiefang Road Pedestrian Street business district. The surrounding transportation, shopping, food, and convenience are the best choices for your travel. You will receive a self-service laundry room as a courtesy when you stay in the hotel! Xiaozhi hereby wishes you success in your work and happiness in your family!
Holiday retreat
Smart Choice Family Room (King Koil Mattress + Kohler Bathroom)
Stayed in dec 2023
Family
3 review
3.7/5
Posted on 17 dec 2023
The room is quite decent, and the breakfast buffet was relatively good. However, the front desk service did not meet the expectations based on the previous review. One of their staff is extremely unhelpful and rude. Overall, our stay are quite pleasant but don't think we will choose to stay here again.
Response from Property: Dear Guest, Thank you for your encouragement and recognition to the hotel, but you can not bring you a full five points of the experience, Ash will continue to work hard. During your stay, any comments and suggestions can be communicated with us in a timely manner, and we will be happy to provide services for you. Thank you for your stay and all the best!
TEOH CHOOI
Superior Queen Room
Stayed in okt 2023
Business travelers
15 review
3.0/5
Posted on 21 okt 2023
small but clean room hotel wt great location and front desk service which also provided free pick up to the duty free outlet..recommend
Response from Property: Dear guest, thank you very much for choosing to stay at our hotel and writing down your valuable comments. Regarding the relevant issues mentioned in your comments, we have reported them to the general manager and formulated solutions. Your comments will be our continuous help. The motivation to move forward, I wish you good health and happiness to your family!
Eric
Cozy 2-bed Room
Stayed in mrt 2024
Solo travelers
7 review
3.5/5
Posted on 8 mrt 2024
Everything except the amenities were up to the usual HI Express standard. The breakfast fare was a disappointment. There was no fridge, limited facility for clothes or storage, but there was a safe in the room. The laundry consisted of a separate washer and dryer, and other than ironing equipment, there was nothing else in the laundry room. The dryer probably needed replacement.
Response from Property: Dear guests: Thank you for your comments, so that we are aware of our shortcomings and can be corrected and adjusted in time. Welcome to come again, thank you!
Arturo Sam
Superior Queen Room
Stayed in jan 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on 10 jan 2024
The hotel is in the city center so it's very convenient to move around. However, when I was there the hotel was under remodelation process so you could hear hammering noises very early in the morning.
Response from Property: 尊敬的賓客,您好!感謝您在千萬酒店中選擇小智,酒店地處於解放路步行街商圈,周邊交通購物、美食、方便快捷是您出行的最佳選擇,入住酒店禮遇自助洗衣房哦!小智在此祝您工作順利,闔家幸福!
Guest User
Smart Choice Family Room (King Koil Mattress + Kohler Bathroom)
Stayed in jan 2024
Family
3 review
5.0/5
Outstanding
Posted on 6 jan 2024
Easy check-in & check-out, friendly staff, clean room with complete facilities. The hotel located at the superb location, 5 min walk distance to JieFangLu and 2km to the popular First Market. We have a great stay at Holiday Inn Express Sanya Bay.
Response from Property: Dear guests,:Thank you for your kind words about Ash. Your satisfaction is what motivates us. We look forward to your next visit. Have a nice life!
ZhangAllen
Superior Queen Room
Stayed in dec 2023
Solo travelers
43 review
3.5/5
Posted on 25 dec 2023
Clean room and good location (couple of blocks to the beach). Other things are about average but for the price, it’s worth it in my view.
Response from Property: Dear guest, thank you for staying at the Holiday Inn Express Sanya Bay. I am deeply sorry that I could not give you a perfect five-point stay experience. As one of the global portfolio brands of InterContinental Hotels, Xiaozhijia promotes the "simple and smart" travel concept and is committed to providing an efficient, convenient, comfortable and worry-free living environment for time-conscious business travelers. During your stay, if you have any comments or suggestions, you can communicate with us in time and we will serve you wholeheartedly. Thank you for visiting and wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
Superior Queen Room
Stayed in apr 2024
Family
4 review
3.2/5
Posted on 3 mei 2024
The hotel needs to remodel for the better stay.
Response from Property: Dear guest, thank you for your trust and support in Holiday Inn Express Sanya Bay. Our hotel has always been adhering to the concept of serving every guest with heart. Your satisfaction is our pursuit. We look forward to your visit again. wish you a happy life!
Guest User
Superior Smart Choice Family Room (King Koil Mattress + Kohler Bathroom + Spacious And Bright)
Stayed in jul 2023
Family
3 review
4.7/5
Amazing
Posted on 1 aug 2023
Everything excellent except for a smelly lift. Very convenient to shops and lots of food to eat.
Response from Property: I'm sorry for the inconvenience. Regarding the smell of the elevator, we have installed the aromatherapy machine as soon as possible, and paid more attention to the ventilation in the elevator. Thank you for your advice and wish you a pleasant journey!
Tataria
Superior Queen Room
Stayed in jan 2024
Family
3 review
2.7/5
Posted on 23 jan 2024
Expect local hotel experience nothing more
Response from Property: 尊敬的貴賓,您好!感謝您對小智的表揚,您的滿意就是我們的動力,期待您下次光臨,祝您生活愉快!
Kari-Noor
Superior Queen Room
Stayed in jan 2023
Solo travelers
27 review
3.0/5
Posted on 15 apr 2023
My experience was fine. The room wasn't what I expected and wasn't quite clean, but the staff is quite nice.
Response from Property: Thank you for your comments. We will strengthen the standard of room hygiene. Have a nice trip!
Beccy
Superior Queen Room
Stayed in jul 2022
Solo travelers
9 review
5.0/5
Outstanding
Posted on 27 jul 2022
Walking distance to the beach, washing facilities. Clean with friendly staff. More of a business hotel than for a beach stay. Would recommend it for one or two nights.
Response from Property: Hello dear guests, thank you for your compliment, it is Xiaozhi's honor to bring you a satisfactory stay experience. Xiaozhi is located in a prosperous location in the city center, with complete living facilities and convenient transportation. Our rooms are clean and comfortable, with high-quality facilities and warm and considerate service. Whether you are traveling for business or leisure, Xiaozhi Home is your good choice. We look forward to your next visit and wish you a pleasant trip!
Guest User
Superior Queen Room
Stayed in jan 2022
Couples
13 review
5.0/5
Outstanding
Posted on 27 jan 2022
Highly recommended if you don't plan to stay for a long time and don't expect luxury. Located in the very city centre close to the bay and food court
Response from Property: I am very happy that you gave a full score~~·Our home is strategically located, 5 minutes away from the seaside of Sanya Bay, there is a snack street around the hotel, and there are many bus lines at the door! Your satisfaction and happiness is our wish. Looking forward to meeting you next time~~~