Doubletree by Hilton Perth Northbridge

Doubletree by Hilton Perth Northbridge Reviews

Doubletree by Hilton Perth Northbridge

100 James St, Northbridge, Western Australia, 6003, AustraliaView Hotel Details
Doubletree by Hilton Perth Northbridge
Doubletree by Hilton Perth NorthbridgeDoubletree by Hilton Perth NorthbridgeDoubletree by Hilton Perth Northbridge
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Doubletree by Hilton Perth Northbridge Guest Reviews

4.5/5
Great
191 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.7
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All reviews(191)
Positive reviews(186)
Reviews with photos/video(38)
Friendly owner(33)
Clean and tidy(31)
Awesome stay(30)
Awesome rooms(27)
Convenient location(22)
Easy to get around(13)
Located downtown(9)
Too noisy(6)
Negative reviews(5)
Bella
King Guest Room with Accessible Bathroom
Stayed in Dec 2024
Solo travelers
5 review
4.7/5
Amazing
Posted on Jan 29, 2025
Great hotel and wonderful breakfast. Room space is not so big, but you got all what you need. Everything is new and clean, especially the wooden furniture in the bathroom. Would definitely revisit the lovely hotel next time in Perth!
Response from Property: Dear Bella,Thank you for taking a moment to share your experience. It’s always great to hear when our guests enjoy their stay! We appreciate your feedback as it highlights areas we do well in and also where we need to improve to provide the best possible service to our valued guests. We look forward to welcoming you back again soon.Best regards,Vinay Nair, Hotel Manager
Ryan Sandhu
King Guest Room with Accessible Bathroom
Stayed in Aug 2024
Couples
3 review
4.5/5
Great
Posted on Sep 14, 2024
good hotel near all the entertainment areas. Walking distance to Murray St, Hay St and Elizabeth Quay. We even walked to Kings Park in 25mins.
Response from Property: Dear Ryan,Thank you for taking a moment to share your experience. I am pleased to see you enjoyed your stay overall and that you found our convenient central location to your liking. We appreciate your feedback as it allows us to identify areas we do well in and where we can improve.We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Cluster General Manager
Guest User
Twin Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Highly recommended, we reached early then check in time buy they allow us for get the room , THANK YOU
6/13
Response from Property: Thank you for taking a moment to share your experience. It’s always great to hear when our guests enjoy their stay! We appreciate your feedback as it highlights areas we do well in and also where we need to improve to provide the best possible service to our valued guests. We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Hotel Manager
IvyChio
Twin Room
Stayed in Jun 2024
Family
12 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Will come again for the tidy room, good view and good service
Response from Property: Dear IvyChio,Thank you for taking a moment to share your experience. It’s good to hear that you enjoyed your stay and that our team provided you with great service and hospitality. We appreciate your feedback as it highlights areas we do well in and also where we need to improve to provide the best possible service to our valued guests. We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Hotel Manager
Amy Rul
Panoramic View twin Room
Stayed in Apr 2024
Family
4 review
4.7/5
Amazing
Posted on Jun 11, 2024
Both me and my son enjoyed our stay in this hotel. Although its more like a 'clubbing' area, I feel it is still safe and I have a child with me. And its just two of us. Staffs are friendly and hotel is at a good location. Room is well maintained, clean and comfortable. We had good 4 night of sleep! View from our room is fantastic. Breakfast was good too. Will definitely return again!
Response from Property: Dear Rul,Thank you for taking a moment to share your experience. I am pleased to see you and your son enjoyed your stay overall and that our Team provided you with great service and hospitality. We appreciate your feedback as it allows us to identify areas we do well in and where we can improve.We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Hotel Manager
Shen Ling
King Deluxe High Floor Panoramic View
Stayed in Apr 2024
Couples
3 review
3.0/5
Posted on Jul 13, 2024
Great location. However, hotel should regularly maintain the room as we experienced the shower head was leaking and it only function at max 30% of the water output. Yet, when we contacted the reception, he only offered another room for shower instead of exchanging another room for us.
Response from Property: Dear Shen Ling,Thank you for taking a moment to share your experience. I am pleased to see you enjoyed your stay overall. However, I am sorry to hear that you found some maintenance problems in your room; please accept my apologies for any inconvenience caused on this occasion. We appreciate your feedback as it allows us to identify areas we do well in and where we can improve. We look forward to welcoming you back again soon. Best regards, Mohammed Limdiwala, Hotel Manager
Fellipe Ferreira
Panoramic View king Room
Stayed in Mar 2024
Couples
5 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Very good hotel, breakfast and location. The price is fair considering the average of the city.
Response from Property: Dear Fellipe,Thank you for taking a moment to share your experience. It’s wonderful to hear that you enjoyed your stay and found everything to your liking. We appreciate your feedback as it highlights areas we do well in and also where we need to improve to provide the best possible service to our valued guests. We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Hotel Manager
Anonymous User
Twin Room
Stayed in Mar 2024
Couples
10 review
4.5/5
Great
Posted on Apr 15, 2024
Hotel room was of good size. Check in was smooth. Location was good with many restaurant s nearby. Breakfast was alright but wished had more variety of food.
Response from Property: Thank you for taking a moment to share your experience. I am pleased to see you enjoyed your stay overall. We appreciate your feedback as it allows us to identify areas we do well in and where we can improve.We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Hotel Manager
Guest User
King Room
Stayed in Dec 2024
Solo travelers
5 review
4.7/5
Amazing
Posted on Jan 28, 2025
Really nice hotel. Nice pool area. Impeccable service from Alex.
Response from Property: Thank you for taking a moment to share your experience. I am pleased to see you enjoyed your stay and that our Team provided you with great service and hospitality. Thank you for specifically mentioning Alex; he will be delighted to receive your feedback. We appreciate your insight as it allows us to identify areas we do well in and where we can improve.We look forward to welcoming you back again soon.Best regards,Vinay Nair, Hotel Manager
DanR
King Corner Room View
Stayed in Feb 2024
Solo travelers
9 review
4.7/5
Amazing
Posted on Apr 2, 2024
Can’t fault it, other than being given the wrong room type initially - this was quickly rectified. Staff very friendly and room itself very well executed. The sunrise view was awesome. Would easily stay again.
Response from Property: Dear DanR,Thank you for taking a moment to share your experience. It’s good to hear that you enjoyed your stay overall and that our Team provided you with great service and hospitality. We always appreciate guest feedback as it allows us to identify our strengths and also where we can improve.We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Hotel Manager
Ivy Heng XY
King Room
Stayed in Feb 2024
Family
2 review
3.7/5
Posted on Mar 15, 2024
Not my first time in a doubletree Hilton but this one was rather disappointing. We arrived at the hotel at around 7pm, check in was a breeze, except that there is no porter to assist. We have many pieces of luggage but thankfully the receptionist. Jessica, helped us with the luggage before my husband was back from parking. Parking is a slight walk away and it is not very convenient. Please give the breakfast a miss. Our room came with breakfast but the breakfast was so bad! Everything was hard and cold, there wasn’t even coffee like cap or flat white available. When we asked the waiter for it, we were not informed, but the coffee charges were billed to our room charge.  Frankly, I like the room layout but the housekeeping has some room of improvement to go. Though we turned on the ‘please clean the room’ button before leaving for the day, the room wasn’t cleaned until we called when we were back. We were told that room is only cleaned upon request! (But we did request for the whole day). The receptionist who answered the call offered to change the towel only but I insisted my room to be cleaned. When the housekeeping team arrived, he only changed the towel (and forgot the main bath towel) and no vacuuming was done at all. Conditioner was off as someone may have added water to the bottle but the housekeeping team did not check and refill properly too. (307) Location is convenient, near to many nice eateries but right opposite some adult shop.
Response from Property: Thank you for taking a moment to share your experience with us. I am sorry to hear that housekeeping and breakfast did not meet with your expectations. Please accept my apologies for any inconvenience caused on this occasion.We hope to welcome you back again soon to provide you with the level of service that we pride ourselves on.Best regards,Mohammed Limdiwala, Hotel Manager
V.Grace
King Room
Stayed in Jul 2024
Travel with friends
12 review
3.5/5
Posted on Sep 10, 2024
The hotel is well- located, but it falls short of the usual Hilton hotel standards. The services offered are very basic, and essential amenities like toothbrushes are not provided. Given the price, i believe there are better options available for the same price range. One highlight of the stay was during check-in, the staff provided complimentary cookies and chocolates with lovely packaged. This thoughtful gesture left a great impression on us.
Response from Property: Dear Gracess,Thank you for taking a moment to share your experience. I am pleased to see you enjoyed your stay overall. Pleased be advised for future stays that additional amenities are available upon request. We appreciate your feedback as it allows us to identify areas we do well in and where we can improve.We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Cluster General Manager
Guest User
Panoramic View twin Room
Stayed in Dec 2024
Couples
1 review
4.7/5
Amazing
Posted on Jan 4, 2025
Good service although I can’t find toothbrush and paste
Response from Property: Thank you for taking a moment to share your experience. I am pleased to see you enjoyed your stay overall. We appreciate your feedback as it allows us to identify areas we do well in and where we can improve. We look forward to welcoming you back again soon. Best regards, Vinay Nair - Hotel Manager
Guest User
King Guest Room with Accessible Bathroom
Stayed in Jun 2024
Couples
1 review
3.5/5
Posted on Jul 23, 2024
Very near Perth station but neighbourhood is a bit rough. Hotel is secure, need card to enter after a certain time at night. Many eateries and pubs nearby. Could be more generous with water, 600ml bottle is kinda small.
Response from Property: Thank you for taking a moment to share your experience. I am pleased to see you enjoyed your stay overall. We appreciate your feedback as it allows us to identify areas we do well in and where we can improve.We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Hotel Manager
Anonymous User
King Room
Stayed in Jul 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Walkable distance to nearby tourist spots. Friendly and helpful hotel staffs. Recommends! 😊
Response from Property: Thank you for taking a moment to share your experience. I am delighted to see you enjoyed your stay and that our Team provided you with great service and hospitality. We appreciate your feedback as it allows us to identify areas we do well in and where we can improve.We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Hotel Manager