Barceló Santo Domingo Reviews

The location of the hotel is perfect especially for transportation, the service was excelente.

Very good experience

The room smelled musty, and then I sprayed a lot of perfume to cover up the musty smell. I felt that the front desk discriminated against Chinese people. They first arranged a room next to the equipment room for me. The room was very noisy. I took a video and sent it to the front desk, and then they helped me change it. I didn't see the room types for different floors written on the hotel elevator until the day of check-out. I booked a superior room type, which is on the 7th floor, but they didn't give me this floor at all. They also lied to me that their standard room is a superior room. For the first time, they arranged the worst location for me. It's a scam hotel. I strongly recommend that people who go here don't book this hotel

It's a very old hotel. The lobby feels great, but the decoration in the room is old and the smell is very obvious. The air conditioner is too strong and the sound is loud. The chairs in the room are dark and a bit dirty. The only advantage is that the bath water pressure is very high and comfortable. The food in the Kyoto restaurant on the first floor tastes good and is close to the taste of Asian cuisine. There are almost no people dining in the restaurant. The price is not expensive but the waiting time is very long. The traffic in front of the hotel is very congested.

The room is relatively large, and the table/mats are good; the bathroom conditions are relatively poor, and the quality of paper towels needs to be improved.

Our stay did not start well since we arrived around 1:30 p.m. and the manager wanted us to wait until 3:00 p.m. before accessing the room. Then, when we went up at 3 p.m., there was a foul smell in the room and we had to contact reception to send staff to clean it. Looks like someone had just left the room. He should normally leave the room empty for 24 hours between guests for hygienic reasons. Bad surprise with a fridge full of alcoholic drinks to potentially tempt customers to spend tens of dollars. The internet was constantly failing and the toilet flushing became faulty. The positive points: they offer everything at breakfast and the swimming pool is great.

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Good hotel and very good pool area, the staff could be improved

We are Brilliance Travel Agency, we helped customers book a hotel, but the customer went there to tell the customer that there was no room and said that they had refunded us. I was very disappointed with this hotel, so I gave him a bad review😔🤷🏼‍♀️

Following a mistake made at reception, I received an upgrade, which allowed me to discover the premium floors of the hotel. The rooms do not stand out much from those on other floors. But the roof top service is much more personalized, the view is superb. I really liked the experience.

Bad attention

The network is too bad

The hotel had a power outage from noon to the evening. At the beginning, the check-out fee was charged. In the middle, it said that half of the room fee should be paid. And you have to be especially careful about the consumption in the hotel. No one tells you that you are alone for 24usd when you go to the buffet dinner. You will be told to pay before you leave after eating.