Family-friendly Hotels in Rotorua

Stayed here for 2 nights with my family including an infant. Room was pretty spacious. Staff was friendly. Unfortunately, there seems to be bed bugs or dust mites on the floor carpet as I got plenty of bites around my ankle. Went ahead to inform the front desk but I was told that there were absolutely no bed bugs in the hotel. Overall room is ok except for the cleanliness.

I stayed in the Sudima Lake Rotorua Hotel for three nights while attending a conference. The Sudima was selected as it was the cheapest of the four listed by the conference organisers. The accommodation and buffet breakfasts were standard and wouldn’t in themselves warrant a review, either positive or negative. What did warrant a review, however, was the check-in experience. This is the reason for the level-two rating. Having stayed at a range of accommodation – from higher end to backpacker - I cannot recall anything like it, either here in New Zealand or overseas. There was one person at the reception desk and only one other guest checking-in before me. That check-in took a seemingly interminable time, but that can happen for whatever reason. My check-in appeared normal, but thereafter the experience ‘went to custard’. Assigned a room on the third floor I duly went with my bag to the room. Arriving there the magnetic door card wouldn’t open the door. I then returned to the reception desk, explained the situation and was provided with a new set of door cards. I then proceeded back to the third floor and, yes, the door cards this time successfully opened the door. However, upon entering the room I was surprised to find evidence that someone else was using the room. Material around the room showed that this person was also a conference attendee. (Interestingly there was a half drunk bottle of whisky on a table, but alas it was a blend and not a single malt so there was no temptation to take a few swigs.) Using the room’s telephone, I called the reception number but there was no response. Anxious that the room’s inhabitant may return I returned once more to the reception desk to be provided with a new room and corresponding door cards. Another ascent to the third floor finally eventuated with valid room occupancy at the Sudima Lake Rotorua Hotel. The time lapse since first entering the hotel stretched to about 40 minutes.

I'll start with the things I liked. The breakfast buffet. It was nice to have a quick way to get a good breakfast at the hotel. The decorating in the lobby was very nice. Now the not to nice parts: The room was cramped with 2 queen-sized beds. (Though it did have a refrigerator and kettle.) I opened the curtains to be surprised by shredded sheers. The wi-fi was very poor. The access is not handicap accessible. The front steps did not have a railing. The ramp was great for luggage, but would not have accommodated a wheelchair. (I have bad knees and use a cane.) They seems understaffed. A common problem throughout our trip. But the staff was helpful. They acknowledged the torn sheers and have plans to replace them all.

We really enjoyed our time here. The rooms aren't huge but they're well appointed and well decorated. The locations is excellent, we walked to breakfast, lunch and dinner most days. It's also just a few minutes from the lakefront. The staff was really friendly and they have a good wine selection inside. We would definitely stay here again.

The hotel is very nice and I want to come to the second time. Location is close to the lake, downtown, shopping malls are very convenient to eat. The hotel is motel style and the car is conveniently located at the door. The facilities in the room are complete, the tableware is complete, and the stove is full of fire to make Chinese food. The bed is comfortable to sleep, moderately soft and hard. There is a heated swimming pool, and the water temperature is roughly 32 degrees in the summer at 28 degrees. The hot spring pool has a strong smell of sulfur, which is much more authentic than the hot springs in the country. It is just a simple environment, one pool and one room, two in total. The hotel rents bicycles for free and is also very good value. New Zealand bicycles are planned to have a dedicated road, which is another way to visit in addition to hiking. The hotel staff is very nice and welcoming. There are also some shortcomings. Because of the hot springs, the air has a sulphur smell. But it didn't take long to stay, but it was very comfortable to ask, which was good for rhinitis and pharyngitis. The room is a little smaller. There is only one window on the ground floor where we live. The ventilation is slightly worse. The actual stay for three days is not serious. It is still under the premise of cooking in the room. In short, the hotel feels the owner's intentions and intimacy everywhere, even if it is in the hotel, it will not be boring. I also forgot that one important thing is that TV provides Netfix, and foreign hotels that have lived in the past few years have not provided it for free. More than 700 prices are very good value.

Many people come to the Blue Lake in RVs and yachts. Needless to say, the scenery of the Blue Lake is so beautiful. Sitting by the lake relaxes your teeth and scalp. The resort has separate toilets and shared toilets/bathrooms. Mostly locals come for water sports and swimming/camping, very few Chinese tourists. It is recommended to bring a swimming ring or surfboard from January to March. There are no restaurants around, so we brought instant noodles and tomatoes on our backs. After eating a few days later, we took a 10-minute taxi to the Landing Cafe next to Terawera Lake to eat. The beach was very lively on a sunny day, filled with children and adults with dogs🐶 Come and play in the water. The lake is crystal clear and opposite is a volcano. You can talk to local people with yachts and let them drive to the hot water beach at the foot of the volcano for a hot spring♨️.

We just had an amazing 5 day stay! We had a family group of 8 (multi-generations) and we all thoroughly enjoyed it. The cabins were perfect, with comfy beds, nice linen, small kitchen with all the essentials, and a bathroom. The communal areas were lovely and clean and well equipped. Nice communal lounge with a fire place. The big pool was heated and the thermal hot pools were awesome! Kids had fun on the trikes and the bouncing pillow. The staff were very helpful, the housekeeping staff were fantastic. Thanks Tasman Bay!

Would give 0 star if option's given, NOT FAMILY FRIENDLY, DO NOT book with them if you are travelling with young children and don't want uncertainties. PLEASE READ OUR EXPERIENCE BELOW PATIENTLY. We book a one night accommodation at Wylie Court Motor Lodge in Rotorua for 21/10/2023. 7pm tonight (one night before check in) , we received a phone call from the motel advising we were supposed to check in on he 20th. I checked my booking confirmation, it clearly said check in was on 21/10/2023. I called the motel back, the motel staff said they didn't know what happened, they said the information bookings.com dropped off for them was on the 20th, anyway there was no room available on the 21st. The staff offered alternative accommodation but not providing any details (eg. Location, size of the room, cleaness, facility etc) on the alternative accomodation. When we said we didn't want alternative accommodation as we were travelling with a minor (4 year old) and wouldn't consider anything we were not sure of, the staff became verbally rude/abusive and hung up. Considering our trip was due the next day, I called back, and she kept repeating ”now I'm going to talk and you listen!” said ”even if you show up tomorrow with your four year old, you won't be provided a place to stay”. She hung up to me again, the following times that I called back, the calls just went straight into voice mails. It's very clear that Wylie Court intended to dishoner its booking and force customer to accept alternative accommodation in threat of no other accommodation in the surrounding region would be available for the night appointed, under the awareness that we would be travelling with a minor and would not have any options. As a result, we cancelled our Rotorua trip, all prepaid tours were forfeited and we are in the process of negotiating with Wylie Court in travel loss compensation. WOULD NOT RECOMMEND IT TO ANYONE travelling to Rotorua Rigion, the standard of customer service was below unacceptable.

First stay was 3 years ago when it was still a Holiday Inn. We enjoyed the pools and nearby attractions. Came back this time around for the same reasons. Kids enjoyed the heated pool. And we adults find it soothing after a long day out. When pool towels run out, reception was glad to replenish. We were at a deluxe queen queen room facing the carpark. Room looked tired. Bathroom was even worse. Mould on the grouting and sink had lime scale. Turning the tap was bound to give you a splash. Other than than, room was clean and tidy. Staff were friendly. And doing the best they can on a busy long weekend. Carpark can get full on a busy weekend, you almost dont want to go out for dinner.

Not a 4 star hotel at all - and terrible experience. We booked for 2 nights, beds were like rock, so much noise (from furniture moving overhead, children yelling and people playing pool in reception) that we couldn’t sleep. Went to reception after midnight, night staff not interested or sympathetic. Were awake till after 1am. Asked to see the mgr in the morning, not available. Explained to reception staff the experience we had and that we would like to check out a day early and get a refund on the second night as not possible to sleep. Reception very sympathetic and refunded 2nd night. Bank account shows it charged back again. Rung the mgr, no answer and no callback. Email reception and they apologize again and undertake to refund again. Manager then texts me and says it was not accidental that they recharged me, he said I shouldnt have had a refund. I said that his reception staff had agreed with no issues. His response: ‘No. Not agreed, and she even does not have the authority to do it. You threaten her on site. You have stayed and use excuse to request money back, which is not acceptable and not approved.’ I actually had apologized to the staff member for not being able to resolve with the manager and she was very sympathetic and helpful. As others have noted, insufficient parking and the door lock on the room beeped continuously when engaged so we had to put a table in front of the door for safety