Hotels with Rooftop Pools in San Francisco

"The management of this hotel is extremely arrogant and ruthless. Three weeks before our check-in date, we applied for a cancellation through the platform due to a possible trip rescheduling because of a physical injury. I prepared a hospital diagnosis of a fracture and a rest certificate, but despite multiple communications, the hotel still refused to cancel. Other hotels, however, helped us with the cancellation. Upon check-in, the hotel charges a parking fee of $45 per day, but you can only park until 2 PM the next day — no matter how late you arrive. In summary, we had to stay at this hotel, and the experience was as anticipated; perhaps their practices are legal, but they are heartless — showing no understanding, care, or service spirit towards guests."

"The hotel should be newly installed but the room has no smell. The room looks clean and tidy. It has its own parking lot. It does not touch the Chinese people. There are many Americans living in the hotel. The hotel is safe. The subway station is also close. Walk to Union Square for about 1.5km. , location can be. No early, there is Chinese food downstairs, there is a match on the opposite side, the attitude at the front desk is acceptable. Homeless outside the hotel is a little scary, try to travel as little as possible at night, it is quite difficult to avoid it completely at SanFrancisco, and there seems to be less near the Fisherman's Wharf. . . There seems to be three taxes in this hotel. . ."

"The room size is relatively large in San Francisco. The hotel gives guests access to the gym of the hotel opposite, and the front desk provides coffee and fruit in the morning. The price is good for the price. The downside is that there are too many homeless people nearby. San Francisco is a homeless area. I had to jog all the way back to the hotel from Union Square at night, which was very scary. It is not recommended for girls traveling alone."

"I stayed in this hotel for 13 nights. On the day I checkeed out, instantly I booked again for another 5 nights since we had to leave for L.A. Yes the hotel is a just a block away from tenderloin but believe me they really take safety and security nicely: SFPD is the premises all the time all day all night. Union Square is the center for everything in SF. Room was clean, elevator was super fast and the staffs were helpful. Rooftop bar (46th Floor) is on this hotel."

"Friendly staff (from front desk to housekeepers)~ it was great that we were able to be checked in early. It’s located right next to the union square, very convenient! Quiet room with comfy beds. Good rest after a long day city walk!~"

"The staff were polite and helpful, and the employees at the entrance made every effort to hail taxis for us or direct us to the tram ticket station. The breakfast offered a reasonable variety and quantity of food, with the omelette being the most popular choice. The hotel’s location is convenient, making it easy to access both the subway and the popular tram lines.   Although the room was spacious and generally clean, the bed sheets and pillows had a strong odor of sweat, which was extremely unpleasant. Also, don’t forget to bring your own toothbrush and toothpaste."

"First off, I'd like to give a shout-out to the night shift front desk person Tony. He was very courteous and thoughtful in helping me on my arrival day (12 midnight) and assisted with all my needs. Thank you Tony for your efforts! For the hotel in general, it seems the place is understaffed but I believe that is how other hotels operate nowadays post COVID. The location is great and is right in the middle of where I want to be north and south of Bay Area. Many rental car locations nearby so I was able to get to one within 10 mins radius. For the room, I stayed in the king bedroom pool side with patio. The bed was very comfortable and clean. However, the downside was that the connecting room doors were paper thin, and the gap between the door and the floor was more than an inch high, so I could pretty much hear every word the person was saying in the other room. They need to fix that or else guests really don't have any privacy at all. I apologize to the couple in the room next to me because I was on a call at 3am in the morning and didn't realize I had woken them up until they started talking and I knew how bad the sound isolation was. After that, whether it was day or night time, I had to resort to whispering all my conversations because I knew people could hear me in the other rooms."

"I had some initial problem with my booking but there were very good to solve them . Be aware there are renovation works happening at the time of this review and it can get noisy . The hotel and trip.com helped me with my feedback."

"The hotel is in a great location, just minutes away by foot to Fisherman's Wharf. Lombard Street and Chinatown are both accessible by foot, as well as the trendy Russian Hill/Polk St area with many bars and restaurants. There are multiple rental car locations a few minutes walk away as well so that you can drive across the Golden Gate Bridge and go to the Battery Spencer Lookout or continue onwards to Sausalito and Muir Woods. Note that there are two wings of the building and we were placed in the wing separate from the main lobby and dining room, and the steps were not wheelchair accessible. The service and amenities are good, but we had a first floor room facing the street and it was quite noisy at times due to the poor noise isolation where you could hear people talking outside on the street quite clearly. Overall, the location was good and the value was quite high with breakfast being included (it was fine, nothing special)."

"Be sure to view the Hotel Caza website for the extensive list of additional fees associated with the booking (destination fee, parking, etc). The prices are very transparent on the site and aren’t as clear booking through third party. This hotel has incredible customer service! The front desk ambassadors are warm and welcoming from check-in to check-out. Vanessa and her colleague truly provide world class customer service. She provided 10-15% off coupons for restaurants on the pier. We had a fantastic time for my mother’s birthday in San Francisco and it would not have been the same with another hotel. The location of Hotel Caza is near Fishermans Wharf. It is walkable to many attractions such as the Coit Tower, Ghirardelli’s, the piers, etc. There are an abundance of great restaurants nearby. We had a delicious brunch next door at “Eight am” cafe. Other attractions are a bit further out and require transportation such as Golden Gate Park, Sausalito, and redwood forests. This is a very family oriented hotel. There are many games in the lobby for children and adults. Bicycles to peruse the city are provided on a first come first serve basis each morning. The swimming pool is on the smaller side and always has kids in it. The evening cookies are packaged and not freshly baked. The lobby has an overpowering smell of perfume. Overall, we had an amazing time at this hotel and highly recommend it for family vacations!"