Hotels with Rooftop Pools in Philadelphia

"The room was nice, but the service was terrible. The hotel did not pre-authorize the deposit, but directly deducted it. After checking out, it was not refunded. They just said that the bank would not accept it, and refused to communicate further. It was dragged on for more than 20 days. During this period, I made countless calls, but they all gave various reasons and did not respond. The emails I sent also fell into the sea. Fortunately, Ctrip's customer service was awesome and paid me in advance through the platform, so I did not suffer any substantial losses. But this kind of thing seriously ruined the good mood of the trip. I hope everyone will avoid this hotel!"

"The location of the hotel is very good. It is surrounded by historical and cultural attractions and former residences of celebrities in Philadelphia. It is a ten-minute walk from Chinatown. It is very convenient to eat Chinese food. There are many large shopping malls around. The factory stores of Nike and Columbia are worth visiting. The hotel rooms are large and the service is good , Anyway, I personally feel pretty good."

"The location is good. It's convenient for shopping. It's in the city center. There are food and shopping nearby. I will book this hotel next time I have the chance. It's just that washing and drying clothes is a bit expensive."

"We inadvertantly booked Trip.com instead of Hilton directly as I always do. 2 rooms. When we arrived, one room was ready but the other was not. They told us to come back closer to 2pm. We did. Wasn't ready. Come back closer to 3pm, and we were told, ”it may be closer to the guaranteed time of 4pm.” We had reservations and that would push us. However, we came back at 3 and were told that ”because you're third party.....” Everyone around us was getting a key but our room wasn't ready. We were made to feel like third class citizens because we were ”third party.” I wasn't given a chance to show my Hilton Honors number because we were ”third party.” Well, the ”guaranteed” time of 4pm came and went, and we were getting anxious about missing our reservation. At 4:20 the representative went to a manager and got some sort of waiver but explained the room was not the one we paid for. (Two queens) but instead it was 1 queen and beside the elevator. By now we were so late we just went with it. We wasted more than 3 hours in the lobby, were made to feel inferior because we were ”third party” and we had a substandard room when we paid for better. Bad experience, made worse by bad policy, insensitivity of representative by continued bexplanation that the reason everyone else was getting their room because we were ”third party”, apparently a form of low class in Hilton. Well, I'm a Hilton Honors member for decades, and while we made a mistake because you sold rooms to a third party and we were usurped online, our mistake ruined a perfectly good visit."

"The hotel is next to the City Hall! Opposite is the cinema ~ There seemed to be many celebrities coming and going in the evening bar activities haha ​​~ There was a handsome middle-aged man at the front desk who had lived in China for 6 years. He spoke great Chinese and checked in in Chinese 😎 The bed in the room was very comfortable!"

"The hotel was situated around the block from my daughter’s home which we were here to pack for a move, which made it perfect - however the mandatory two night minimum during April - not a holiday wknd- seemed crazy. The room was fine, the balcony overlooking the courtyard and pool would have been fabulous in better weather - however the noise level was horrible. The bar, I assume, was very loud til quite late and the other guests could be heard early the next morning. All in all, it served a purpose and I paid for two nights when only able to stay for one because of the proximity to my daughter but probably wouldn’t stay there again."

"Breathtaking! Unparalleled window view, location, decoration, friendly staff, clean room with whole-set gears! Pool, public areas… all lovely. Cleaning ladies come in 7 days, and you need your own toothbrush and slippers. Recommend!"

"Was celebrating my brother's birthday. Fran in reservations took note of the special occasion, so a card and a banner were placed in room prior to us checking in. It's the little things that count and it put a smile on my bro's birthday. Well appointed room. Bed was very comfortable, shower pressure was nice. Front desk who checked us in was just going through the motions, doesn't know how the metro works and has a dirty jacket. F&B /IRD isn't fully restored but we're still in post COVID world so not unexpected. This is a 3/3.5 star hotel, and assuming i am grading within that scale, i would give it a 4 overall."

"There is a shuttle bus to the airport, 20 minutes. Free coffee, computers and printers are available in the lobby. Very close to the airport. But going to the city is far away, driving for about 30 minutes"