Name: Embassy Suites by Hilton Detroit Metro Airport
Address: 8600 Wickham Rd, Romulus, Michigan, 48174, 8600 Wickham Rd, Overseas, United States
Rating: 4.3

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Embassy Suites by Hilton Detroit Metro Airport

Embassy Suites by Hilton Detroit Metro Airport Reviews

Embassy Suites by Hilton

All reviews

Positive reviews

Friendly owner

Room is spacious, clean and excellent customer service

Was great that there was a shuttle to the airport and the omelette bar was good.

디트로이트는 매우 한적한 도시였습니다.
그 한적함 안에 위치한 엠바시 스위트 힐튼 호텔은 저에게 최고의 경험이였습니다.
편의시설도 좋았으며 프론트 직원도 매우 친절했습니다.

Detroit was a very quiet city.
The Embassy Suites Hilton Hotel, located in that secluded area, was the best experience for me.
The amenities were good and the front desk staff was very friendly.

공항셔틀서비스로 출국이 편했다

Departure was convenient with the airport shuttle service

Very convenient, the room is good, the service is considerate

很不錯的酒店，服務也好，升級套間房

Airport pickup service

Restaurant

24-hour front desk

Parking

Luggage storage

Swimming Pools

Wi-Fi

Golf course

Breakfast

Non-smoking room

All Languages

English

Chinese

Korean

All Room Types

2 Room Suite-2 Double Beds Nonsmoking

One-Bedroom Suite With 1 King Bed And Roll-in Shower-Mobility Accessible Non-Smoking

On July 14 I flew to Detroit to attend a funeral on the 15th. I carefully researched airport hotels. The one I wanted was The Westin but couldn’t justify $340 for 11 hours. So I chose the next best thing, Embassy Suites, still expensive at $200 but I prefer to be clean and comfortable in hotels. Embassy Suites has always fit the bill in the past.  When I walked into Room 217 my heart sank. It did not have that clean feel I was used to and had a moldy odor with old worn out furniture. I took photos to prove all of my anxieties.   The curtains were old, thin, shabby and torn. The sofa was torn in several places. The table had dried food on it. The beds looked like children had made them up and the pillows were small squares like the size of medium throw pillows. The bed spreads were worn out and thin. There were stains on the pillow cases and make upon one. The towels were shredding. The toilet was so small your knees were up in front of you.   I was appalled and disheartened. But, like a big girl, I sucked it up and did my best to make the room to,enable by spraying it with sanitizer and perfume and covering areas with towels.   I carry a travel sheet for those…’Just-in-case’ moments which I never thought would happen at an ES hotel. I put my sheet over the sheet and pillow case and tried to be a good soldier. I began to nod and opened my eyes and saw something moving. Startled, I jumped out of the bed and grabbed a tissue to see what this was.   I hate bugs of any kind but at this point of desperation, the bar was so low, all I could hope for was that it was a filthy disgusting roach and NOT A BEDBUG‼️ I put the insect in the water glass with a little water and took a picture. When I enlarged the picture I was beyond upset and completely baffled…IT WAS A TEXTBOOK BEDBUG!!!  I googled images of bedbugs to see if this really was a bedbug and…it really was a bedbug…smh. I called downstairs and told the desk clerk, Diamond, there was a bedbug in my be along with all the other cosmetic problems, she replied “I can assure you it is not a bedbug cuz we get checked for them every two weeks.   I decided to take it down to the manager but that person was gone. I showed Diamond the photos of the condition of my room and she was disconnected. She explained the furniture is not their fault because Covid prevented them from remodeling. Ok, regardless of the reason, the facts were the facts. She didn’t need to prove anything just lend an ear of understanding how I was feeling about paying $200 for 11 hours. It seemed Diamonds customer service skills needed honing.   Diamonds words of understanding and compassion were “Would you like to check out?” I kid you not.   I was not trying to get a refund, I saved $10 by using Priceline instead of Hiltons site so, no, I’m just letting you know what’s happening…period. I told her I’d love to if she was going to pay for it! Of course not. When she first saw the bedbug she tried to tell me that was not a bedbug but when I 

Overall our stay was good. The loveseat had a rip in the armrest and wallpaper was peeling (not a tiny corner, quite noticeable) by the living room window. The room was very clean, as was the hotel. Staff were friendly. We were there seeing our daughter off to go to Japan. Our house is nice, I guess I feel a hotel room, at the price point we paid should be nice or nicer than my home, not have ripped furniture and peeling wallpaper. Fabric glue?? It bothered me a lot, but otherwise the stay was good. The shuttle service to the airport was great. 

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38.6km from Coleman A. Young International Airport

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Discover 102 Embassy Suites by Hilton Detroit Metro Airport reviews, rated 4.3 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Embassy Suites by Hilton Detroit Metro Airport Reviews: 102 Verified Reviews Latest 2024 | Trip.com

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Embassy Suites by Hilton Detroit Metro Airport Reviews

Embassy Suites by Hilton Detroit Metro Airport

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