Santamaria Inn

Very good!!

English: The morning before leaving for the organized trip with hotel reservation through Smartbox (Hotel Santa Maria Inn in Rome) I received an email WHICH FORTUNATELY I READ a few hours later, in which they informed us that the reservation - made and confirmed by email by Smartbox over 3 weeks before - had been cancelled. I immediately contacted the aforementioned establishment and they told me that there was no reservation, that they knew nothing about it and that they had no rooms available. I contacted SMARTBOX and they told me that they too had no reservation and that it even seemed that the cancellation request had been requested by me. I did the necessary checks (to make sure that it was not my partner who had mistakenly cancelled the reservation) and called SMARTBOX back quite angrily. By insisting I finally managed to get them to tell me that in fact it was the establishment (Hotel Santa Maria Inn in Rome) that cancelled the reservation that same morning (so the morning before our stay) even though the reservation had been made and confirmed over 3 weeks before. I ask SMARTBOX to intervene and they reply that I have to contact the hotel even though I had already explained that the hotel had pretended not to know anything about this cancellation on the phone and that they had no more rooms, therefore, very annoyed, I DEMAND that SMARTBOX interface with the hotel and solve the problem for me. The operator, at this point, in turn makes the reservation from the Smartbox management system asking the hotel NOT to cancel it anymore. I wait for confirmation for over an hour (by now it was 5.30 pm the day before the stay for which clearly, coming from far away, we had already paid about €200 for the train) and, after another 20 phone calls to the Hotel and two to SMARTBOX, both confirm that the reservation is confirmed. After another hour, the Hotel Santa Maria Inn contacts me again to inform me that they are sending us to another hotel because they have no room (even though an hour earlier the same person had finally confirmed the reservation for me). Anyway, it's better this way because I would have been very rude to the owner of the Hotel Santa Maria Inn in Rome. In all this I lost over two hours of my time and fortunately the situation was resolved thanks to 3 factors: first of all the lucky coincidence of having checked my email (something I don't do often) in the early afternoon, secondly my insistence with SMARTBOX in demanding that they help me resolve the situation and finally the fact that all this fortunately happened on the days of the week and at the times when SMARTBOX customer service can be contacted.

I went to Rome with my friend in March from the 24th to the 27th and we stayed in this small b&b, a little difficult to find but very close to Termini and easy to get there. Arrived greeted very well and kindly by the receptionist. He showed you your room and explained a few things. It gives us the keys to whatever time we want to enter. Spotless room, beautiful shower too, very clean bathroom, very comfortable bed and well furnished room. I look at it but oh well we didn't care much, cmw approved !!!. Absolute silence at night beautiful and peaceful. In the morning we found the breakfast in front of the door. We didn't complain because the brioche was also good. Always greeted when we left and greeted when we entered. On the last day he made us put our bags in the rest room. pity that there was no room for the suitcases but that's ok anyway we trusted. And we did well to trust. We thanked them of course for the hospitality service etc. And we left satisfied and happy. We had read some comments about the place and in my opinion they don't fully reflect it… because my friend and I had a good time, on the contrary, we were even surprised by those comments… however, excellent experience and obviously sent a positive review, when I return in Rome if there are still rooms available I will not hesitate to book again