Vila Galé Rio de Janeiro Reviews

Was a good stay. Clean room and good bed

We booked two rooms with the hotel: a junior suite and a standard. The suite was very spacious and opened up to the street. The windows did a good job of blocking sound so the street didn’t disturb our sleep at night. They had a parking garage that charges R$33 per day and was able to accommodate our Jeep Commander. What is warranting this poor review was the hotel staff. Upon check-in they had informed us that one of our rooms wasn’t paid for even though i had already been charged by the booking agency. He said that we had opted for pay later and they hadn’t received the payment from the booking agency. I told them that my card had been charged by the booking agency but he insisted that it was likely a hold on the card to secure the room. I’d suggested to call the booking agency but he insisted that it wouldn’t be necessary (he didn’t seem worried so I assumed he had experience with this). Come to find that I was charged twice for this room and the booking agency has been trying to get in contact with the hotel for over a week with no response. This seems like FRAUD. The second issue. Upon checkout of our suite, the lady checking us out requested a gratuity payment for the included breakfast… she estimated that based on the value of their breakfast that the suggested 10% gratuity would come out to R$180 per person. That would make their self-service breakfast be valued hire than Michelin restaurants in the area. She tried to ask the other party that was traveling with us but when I came closer she gave up. I’m wondering if this is hotel policy or if the staff at this hotel are actually running scams from the front desk. I am still trying to get a hold of them about the double charge.

Very friendly staff, nice hotel. I booked a suite for one night, the room was clean although it could use some refurbishing. One window didn't lock, so the noise from the street was constant. Located in a street with some stores, but not an area where you feel safe walking around. No toiletries included apart from s soap and shower gel/shampoo. Coffee machine in the bedroom with 2 coffee pods. I couldn't see a menu anywhere, assumed these were complimentary, as in most hotels where you rent a suite. I was surprised to be charged 1.5 USD per capsule on checkout, and that there was a QR code informing me of this in the room. I couldn't find it anywhere though. All in all, great staff, but there is definitely a much better price to service/location ratio than this hotel in Rio

Front desk was a bit slow

Wonderful.. Pool Breakfast

We liked it a lot. It's beautiful, well located, good breakfast, pleasant, helpful staff, great value for money. The only negative point is that the curtain in our room was a little dirty, as was the curtain in the breakfast restaurant. Everything was perfect, but if someone paid attention to the details it would be even better.

Good hotel in the downtown area

I had an excellent stay. I chose it because of its unique architecture. The arrival was a little bumpy due to a large group, but the team was purposeful in organizing it. The teams are very professional and welcoming. The pool is a spectacle in itself. The rooms are comfortable. I recommend.

Guys, Vila Galé Rio de Janeiro is simply fantastic. Reception person, maid, waiter…. Unparalleled service. Check-in took a long time, due to excessive bureaucracy, on the other hand check-out was super fast. I recommend it to everyone. The location of the hotel is unsafe for going out at night walking down the street, however, as I used Uber/99 to get around it was super peaceful. Easy access to the main tourist attractions in Rio de Janeiro.

Excellent accommodation, great service, cleanliness and breakfast. I highly recommend it, value for money.

Great location for exploring Lapa and downtown Rio de Janeiro. The apartment is very nice. Beds are comfortable and cleanliness is excellent. The restaurant offers quality meals at a fair price. The pool deck offers a perfect environment. for relaxation and entertainment with quality music, but there is a problem with water leaking in the shower stalls. This was my third stay at this property this year, the same problem happened all three times, in three different apartments. Despite the problem, I recommend Vila Galé da Lapa, in Rio de Janeiro, to my friends.

The hotel is great! It doesn't even feel like we're in the middle of Lapa! We love!

The pool is a show. The breakfast is average and the spa doesn't work well! The room is clean and comfortable.

Everything is fine! An educational place to explore the city!