A stay at Sofitel Luang Prabang places you in the heart of Luang Prabang, within a 5-minute drive of Morning Market and Mount Phu Si. This 5-star hotel is 1 mi (1.7 km) from Royal Palace Museum and 1 mi (1.7 km) from Night Market.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a steam room, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Enjoy Modern European cuisine at Governor's Grill, a steakhouse which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Continental breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Luang Prabang? This hotel has 818 square feet (76 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.
Make yourself at home in one of the 25 individually decorated guestrooms, featuring refrigerators and iPod docking stations. Your bed comes with down comforters and premium bedding, and all rooms are furnished with sofa beds. Rooms have private furnished patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
"Our stay had a lot of high points and a lot of low points.
Starting with the high points, the grounds and room were incredible. Our experience at the spa was one of the best we’ve had. The cocktails and Laos-style burger we had for lunch one day were phenomenal. The staff were charming and very accommodating.
However, there were a few aspects that were far below the experience expected of a 5 star hotel. First, cocktail service around the pool was abysmal. On almost every occasion we had to go searching for a staff member to take our order, and then the cocktails more often than not took more than half an hour to arrive. This is despite the fact that we seemed to be the only people ordering F&B at that time, i.e. they were not busy at all.
Second, the breakfast was a disappointment every day - we were told we could order eggs or noodles, and had to repeatedly press the staff to find out what type of eggs and noodles, and we only discovered on the last day that there was a menu with additional options. We ordered poached eggs on toast, and the eggs had not been drained of excess liquid, and the bread was entirely soaked through. An order of waffles took over an hour to come out - first it was delivered as a pancakes, and then they just forgot about it despite repeated follow ups. The “local” Laos options lacked flavor - very little of the herbs and spice that makes Laos food great. I think this and the pool service issue are primarily the result of a lack of training and instruction for staff - they were clearly doing their best, but did not know what to do.
Third, the pool area needs a lot more spent on maintenance. The decking is cracking and falling apart. The mosaic tiles in the pool are falling apart, A LOT of the tiles are missing, and I got a very large laceration on my forearm from the sharp edge of a tile sticking out. If this pool were in a western jurisdiction, it would not meet health and safety standards.
Fourth, the gym was not worth visiting if you want to lift weights. Possibly the worst weights offering I’ve seen for a hotel of that price and with that much space.
We want to reiterate how great and enthusiastic the staff were. I think this is primarily a management oversight, training, and maintenance capex issue."