I'm a uni qual Social Scientist. I'm originally from Syd but I've lived on the Gold Coast for over 28 years. I flew down to Syd on Mon 30th Oct to see a spinal surgeon at the Prince of Wales Private Hospital. I needed accommodation for 1 night. After seeing photos on the Avonmore on the Park Hotel website, I booked with them. The rooms look NOTHING LIKE THE ADVERTISED PHOTOS! This place was apparently built in the 1800's & is now showing very distinct signs of age & neglect. I had no sleep the night before I flew down as I'm in extreme spinal pain. George, the manager & owner of the business gave me a downstairs room right outside the office reception area & very close to the heavy wooden front door. There is NO soundproofing whatsoever. I could hear loud conversations at the reception desk. I had NOT ONE MINUTE OF SLEEP THE ENTIRE NIGHT. People slamming the front door & room doors throughout the building. Clomping up the wooden stairs. I could hear furniture being moved around in the room above me. I could also hear an old man's tv blasting in the room behind my bed. During the afternoon when I tried to have a rest, I could hear the cleaners 'huffing & puffing' (main one seems quite elderly) constantly & staff going to the linen closet, which for some reason was right outside my glass/timber doors leading to the small bit of grass garden. The garden was neglected. Lawn looked like it needed mowing. Outdoor furniture outside my room was covered in what looked like extensive bird poo. The other table chairs had an ash tray loaded with cigarette butts. The garden was full of dead palm fronds, ****s etc. I don't think this place pays for many cleaning/gardening hrs by staff. The mattress was so awful & pillows that I did not lay under the bedding but just on top of the bedspread. Two main chairs in the room had very severe broken springs that were sticking through the fabric. There were stains everywhere. On furniture, lamps, rugs, etc. The shower head was not cleaned out & therefore water was spraying out in all directions. The air filter on the wall in bathroom was putrid. One of the taps was missing its top. The towels were dreadful, thin white rough aged ones. There was NO bottled water in the fridge. No biscuits & only 1 tiny milk container. The fridge starting defrosting during the night & making a weird noise. I had to pull it out & turn it off. The thick dust & debris under the fridge showed the neglect of this place. My room was freezing despite it being late Spring & hot outside. The manager had to put the heater on for me. The entire room was very dusty & neglected. This place needs a COMPLETE overhaul, clean, new mattresses, bedding, pillows, lamps, rugs & furniture. George told me that he didn't own the building, just the business. I would NEVER recommend anyone staying there. I got to the hospital to see my surgeon almost delirious from NO sleep at all. Horrible, distressing experience.
Very Good
102 Reviews