Urba Hotel (Qingyuan Shunying Shidaiguangchang Qingcheng Station) Reviews

Response from Property: 感謝小主的5分好評哦，小柏有着自己的獨特魅力，能吸引這幺多愛麗兒的粉絲兒內心也是超激動的，小柏家的房間都是比較智能化的呢，嘻嘻~~窗簾也是電動開關。感謝您的入住及分享，我們期待與您的下次相遇~

Response from Property: 尊敬的客人您好！看到您一連串的“好好好好好”，我們的心情也跟着雀躍起來！這簡單有力的五個“好”，是對我們酒店最大的認可和鼓勵，瞬間讓整個團隊充滿了幹勁！非常開心您在入住期間收穫了滿意的體驗。您的肯定是我們不斷進步的動力，柏納酒店會繼續努力，把這份“好”保持下去，讓每位客人都能感受到家的温暖和舒心。期待您下次光臨，隨時回來看看我們哦！祝您生活愉快，萬事順意！

Response from Property: 【電視投屏、智能音樂】尊敬的小主您好！您每一次的選擇是我們的無尚榮幸，您對我們始終如一的支持讓我們倍感欣喜。酒店備有現磨的咖啡、滿口清香的花茶！您提及之情況我們將做好改善。期待與您的再次相聚！

Response from Property: 親愛的小主您好！酒杯裏漂出的是真情，咖啡裏品嚐的是浪漫，清茶中感受的是回味，訊息裏傳遞的是友誼，而親親您的評價架起了我們友誼的橋樑，酒店設有免費停車場和準備了入住能量禮包！期待與您再次相遇！

Response from Property: 【TV projection, smart music】Dear~ We are so happy to see your 5-star praise! We have been working hard to provide complete facilities, clean and hygienic facilities, and convenient parking. The service that satisfies you is a boost for us! Next time you are on a business trip, just treat this place as your other warm home. Come back with peace of mind, we are always here~

Response from Property: 【Energy gift pack, no deposit required】Hello, dear friends! It is our greatest honor to receive this award. At this moment, our sense of achievement has surpassed any material reward. We hope that you will have the same feeling every time you visit us. We have always been adhering to the principle of attentive service. Only continuous customer satisfaction is the only standard to test our ability. The front desk always prepares energy gift packs for you! Looking forward to your next visit

Response from Property: Dear guests, hello! Thank you very much for choosing to stay at the Urbain Hotel and taking your precious time to share such a detailed stay experience! We are honored and pleased to see your recognition of the hotel's overall quiet environment, spacious rooms, smart facilities (automatic curtains, sleep mode lights), and affirmation of our daily cleaning services. This is the greatest encouragement for our work! Regarding the front desk service, I am very sorry that you encountered a waiting situation at the front desk when you checked in. We have fed back this situation to the front desk management team, and will further strengthen personnel deployment and training, optimize the reception process during peak hours, and strive to ensure that there are staff at any time to provide you with efficient and convenient services to avoid such situations from happening again. We are very sorry to learn that you found a shriveled cockroach on the last day and we attach great importance to it! Although you mentioned that it was already shriveled, in any case, this shows that we still have room for improvement in daily deep cleaning and corner detail inspections. We have always strictly implemented the disinfection and cleaning procedures, and we are deeply surprised and sorry for this situation. After your feedback, we have immediately asked the housekeeping department to conduct a comprehensive and thorough inspection and deep cleaning and disinfection of the room you are staying in and the adjacent areas, and will strengthen daily inspections and preventive measures in all areas to strive to eliminate such phenomena. Please rest assured that we have strict requirements for hygiene standards. This is an individual omission, and we will learn from it. The architectural style of the hotel does have a certain sense of age. We are very happy that you can appreciate this unique charm, and we are also pleased to see your recognition of our intelligent upgrade and transformation! We will continue to work hard to continuously optimize the facilities and service details while retaining the classic features. Your feedback is very important to us and is the driving force for our progress. Thank you again for your understanding and valuable suggestions! All of our staff sincerely look forward to your visit again, so that we have the opportunity to provide you with a more perfect stay experience! I wish you a happy life!

Response from Property: [Smart customer control, no deposit] Hello, dear little master! Sometimes a short sentence warms our hearts. In fact, sometimes we don’t ask for much, a simple smile, an affirmative look, a word of encouragement, thank you for your praise! The front desk provides scented tea and freshly ground coffee! Xiaobai welcomes you to come often!

Response from Property: [No check-out, no deposit] Hello, dear guest! Thank you for coming. A simple good review means a lot to us. It is enough to prove and affirm that our efforts have been recognized by you! With your support, we will work harder and harder on our growth path! Xiaobai is preparing a small energy gift pack for you to check in, waiting for your next visit! I wish you a happy life!

Response from Property: Hello, sir! Thank you for your strong support to our hotel. Your satisfaction is the driving force for the hotel to move forward. The hotel has free underground parking and provides Chinese and Western breakfast! Needless to say, just come often! Wish you: good work and good mood every day O (∩_∩) O~

Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and sharing your valuable stay experience in your busy schedule! We are very encouraged to learn that you recognize the overall hygiene of the room, the music playing function in the shower room and the quality of the breakfast! We are deeply sorry that you still found that there was hair on the floor that was not cleaned up when you returned to the room after requesting cleaning! This does reflect our negligence in the control of hygiene details and the secondary inspection process. We attach great importance to your feedback and have immediately communicated with the housekeeping management team. We will further strengthen the implementation of cleaning standards and the rigor of the inspection process to ensure that every detail can stand the test and prevent such situations from happening again. Your supervision is an important driving force for our improvement. Thank you again for your detailed comments and tolerance and understanding! The shortcomings you pointed out are the ladder for our progress, and the part you are satisfied with is the direction we insist on. We sincerely look forward to bringing you a nearly perfect stay experience when you visit next time, and feeling our improved service and quality again! I wish you a happy life!

Response from Property: Dear guests, thank you very much for your favor and love for our hotel! Such detailed comments should also help other guests choose us. Thank you again for your recognition of our services. Your support and encouragement are our driving force for continuous progress. May our sunny and warm service bring you the supreme service experience. Welcome to visit us often! Looking forward to seeing you often and wish you all the best!

Response from Property: Dear Sir: Hello! Thank you for choosing Qingyuan Shunying Guangbai Gymnasium Store and giving us a full score. Xiao Bai was very touched~~~The hotel is adjacent to Shunying Shopping Center, which has everything you need for eating, drinking, entertainment, and movie theaters. It’s only a 15-minute walk away! The transportation is very convenient. We look forward to welcoming you back with your family and friends! Waiting for you! I wish you good luck in your work.

Response from Property: Hello, dear guest! We are honored that our service has been evaluated by you. We always serve our guests with enthusiasm and sincerity. You can relax and sleep peacefully at Xiaobai's place. The rooms are spacious and can meet your travel needs. The prices are very affordable and cost-effective. Xiaobai looks forward to meeting you next time and accompanying your family! I wish you a happy smile!