Phoenix Hotel Pyeongchang

Phoenix Hotel Pyeongchang Reviews

Phoenix Hotel Pyeongchang

174, Taegi-ro, Bongpyeong-myeon, Pyeongchang-gun, Gangwon State, 25307, South KoreaView Hotel Details
Phoenix Hotel Pyeongchang
Phoenix Hotel PyeongchangPhoenix Hotel PyeongchangPhoenix Hotel Pyeongchang
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Phoenix Hotel Pyeongchang Guest Reviews

4.4/5
Very Good
68 review
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(68)
Positive reviews(67)
Reviews with photos/video(21)
Awesome stay(23)
Clean and tidy(19)
Awesome rooms(13)
Convenient location(8)
Awesome amenities(6)
Delicious breakfast(5)
Friendly staff(5)
Negative reviews(1)
Guest User
Superior Twin Room
Stayed in Dec 2024
Family
4 review
3.5/5
Posted on Jan 29, 2025
Room is big enough for 3 luggage. And plenty of place the wet ski equipments. Great view if your room is face to the ski slopes.
Response from Property: Thank you for using our Phoenix Park and sharing your experience. We feel a great sense of accomplishment and joy when you tell us that you had a satisfying time during your stay. We will share your deep interest with more employees and strive to provide the best service experience in the future. We hope to see you again at the beautiful Phoenix Park in all four seasons. Thank you.
Andrea Pic
Superior Twin Room
Stayed in Nov 2024
Couples
30 review
4.5/5
Great
Posted on Dec 28, 2024
Great stay! Just in front of the slopes.  Many restaurants nearby. Easy parking if you are driving.  Absolutely recommended
Guest User
Superior Double Room
Stayed in Nov 2024
Family
10 review
4.0/5
Very Good
Posted on Dec 27, 2024
Lot of facilities around the hotel such as convenience store, restaurant and kids’ play zone. But KTX are always full during peak season and we have to stand throughout the trip in railway
Guest User
Club Suite
Stayed in Feb 2025
Family
22 review
4.0/5
Very Good
Posted on Mar 5, 2025
Phoenix hotel is located right in Phoenix snow park. And they have direct access to the slopes so very convenient: An area of improvement - the whole ski equipment ski wear rental is very confusing. We don’t speak Korean and the ski rental counter speaks only Korean so we ended up paying 200000 KRW for one half day ski pass and a day ski wear rental: advice - use google translate to be very precise what you are paying for The club suite room is big and spacious and very comfortable beds . Will stay again albeit a bit pricey on room rates
Response from Property: Hello, this is the Phoenix Park. Thank you for using our Phoenix Park and taking your valuable time to share your travel.We apologize for the inconvenience caused by not providing atisfactory service during the travel. Based on your precious words, we will thoroughly care and try to improve. If you need any additional inquiries, we would appreciate it if you could use the customer center (1588-2828).We hope to see you again at Phoenix Park, where the four seasons are beautiful.Thank you.
Guest User
Superior Twin Room
Stayed in Dec 2024
Family
2 review
4.2/5
Very Good
Posted on Jan 31, 2025
At the check-in all are ok, but when we arrive at the door step of our room，realised the door was unlocked,l. Went in and found some chips bit and half consumed bottle unclear I'm the room. What frustratefevwas was we head back ABT 11pm after skiing then realised that they only provided us with 1bath towel , tried calling front desk not one pick , calling house keeping also no one pick up. Only got to kn the next day that hotel front desk is closed at 9pm. And not many can speak English this make it even more challenging.
Response from Property: Thank you for using our Phoenix Park and sharing your experience. First of all, we apologize for any inconvenience caused by not being able to provide satisfactory service during your stay. We will share the poor room maintenance internally and make thorough efforts to improve it. We will also inform you of the hotel front desk operating hours and the condo front desk integrated operation information at check-in. Thanks to your valuable feedback, our staff had the opportunity to think again about how to provide better service to our customers. We will continue to strive to provide the best service experience in the future. We hope to see you again at Phoenix Park, where the four seasons are beautiful. Thank you.
Joseph
Superior Twin Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 18, 2024
A great Hotel.  We enjoyed the wonderful wine selections.  Good buffet breakfest.
Anonymous User
Superior Twin Room
Stayed in Jan 2024
Family
18 review
4.2/5
Very Good
Posted on Feb 27, 2024
Upscale hotel with good breakfast..but watch out for big crowds..the lobby Cafe is annoying that is not open all day
Response from Property: Thank you very much for visiting Phoenix Park.We hope that your time at Phoenix Park was filled with only happy memories.We will do our best to serve you with better services and facilities.We hope you will visit Phoenix Park again.Thank you.
CMICKEY
Superior Twin Room
Stayed in Dec 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 29, 2024
Hotel room is clean and big enough. The staff is very polite and let us to use the room earlier. And is really close to the ski house. Overall is nice :)
Response from Property: Thank you very much for visiting Phoenix Park.We hope that your time at Phoenix Park was filled with only happy memories.We will do our best to serve you with better services and facilities.We hope you will visit Phoenix Park again.Thank you.
Guest User
Suite
Stayed in Dec 2023
Family
12 review
2.5/5
Posted on Jan 5, 2024
Very sad to see a once great hotel deteriorate. The rooms, hallways, elevators, furniture in the rooms are all stained, grimy, and or just completely worn out. The lobby café used to be a great place for morning coffee and snack or lunch. However, now it opens only at 3 PM for extremely overpriced beer and wine. The selection of beer wine is horrible. There is absolutely zero food on the menu not even a simple snack to go with your overprice beer .There is nowhere in this hotel to get a coffee in the morning. The front desk team smiles and tells you to go out to the hotel next-door. Well, next time I will stay at that hotel. I recommend you do too.
Guest User
Suite
Stayed in Dec 2022
Family
2 review
4.2/5
Very Good
Posted on Jan 21, 2023
Excellent location next to chairlift for skiing. Slope side rooms have amazing views.
Guest User
Suite
Stayed in Jan 2023
Other
1 review
4.2/5
Very Good
Posted on Feb 16, 2023
Ski trip, this hotel is next to the ski lifts. Location is perfect, the fried rice in the lobby bar is delicious too.
Ryan๑҉
Superior Twin Room
Stayed in Dec 2024
Solo travelers
21 review
5.0/5
Outstanding
Posted on Jan 20, 2025
It is very close to the ski resort. There are band performances on weekends. The environment and sanitation are good. It is mainly for skiing. There are few people at the Liping ski resort.
Original TextTranslated by Google
6/7
Response from Property: 저희 휘닉스파크를 이용해 주시고, 고객님의 이용 경험을 공유해 주셔서 감사드립니다.머무시는 동안 만족스러운 시간을 보내셨다고 말씀하시니 저희가 오히려 큰 보람과 기쁨을 느낍니다. 고객님께서 주신 깊은 관심을 더 많은 직원들에게 공유하여, 앞으로도 최고의 서비스 경험을 제공해드리기 위해 노력하겠습니다. 사계절이 아름다운 휘닉스 파크에서 다시 뵙기를 바랍니다.감사합니다.
SOOYEON
Superior Twin Room
Stayed in Nov 2024
Family
1 review
4.0/5
Very Good
Posted on Dec 31, 2024
There was dust everywhere and hair in the bathroom, but the room was spacious and the bedding was clean, which was nice. I gave feedback because I almost got hurt due to a small issue, and I hope it is resolved well and I will visit again next time.
Original TextTranslated by Google
Guest User
Superior Twin Room
Stayed in May 2024
Travel with friends
1 review
4.5/5
Great
Posted on Jun 9, 2024
It was close to Phoenix Park Blue Building, so it was good to use the facilities. The mountain view was nice. There was a nice smell when I checked in, but as soon as I entered the room, it smelled like cigarette smoke, so I didn't like it.
Original TextTranslated by Google
Response from Property: Thank you very much for visiting Phoenix Park. We will always strive to improve on any shortcomings and provide better services and facilities. We hope to see you again at Phoenix Park, where the four seasons are beautiful. Thank you.
koyohan
Superior Double Room
Stayed in Mar 2024
Couples
2 review
4.7/5
Amazing
Posted on Apr 14, 2024
The location is good and the facilities are good. The mountain view from the room was great and the sunrise was amazing. The sauna was newly built, so it was nice and clean. There are many activities nearby, so there are many things to enjoy. However, the fitness space was small and there was no soundproofing between rooms, so it was quite noisy.
Original TextTranslated by Google
Response from Property: Thank you very much for visiting Phoenix Park. We will always strive to improve any shortcomings and provide better services and facilities. We hope to see you again at Phoenix Park, where the four seasons are beautiful. thank you