El Encanto
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Puebla
El Encanto
Av 5 Pte 105, Colonia Centro, Puebla, 72000, Mexico
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Amenities
Bar
Restaurant
Conference room
Spa
Public parking
Wi-Fi in public areasFree
Luggage storage
Airport pick-up
All Amenities
Property Description
With a stay at El Encanto, you'll be centrally located in Puebla, steps from Zócalo de Puebla and 3 minutes by foot from Puebla Cathedral. This hotel is 11.4 mi (18.3 km) from Africam Safari and 2.9 mi (4.6 km) from Centro Expositor.
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7.3/10
Cleanliness7.3
Amenities7.3
Location7.3
Service7.3
All 38 Reviews
Surroundings
Airport: Puebla International Airport
(36.5 km)
Landmarks: La Catedralde Pueble
(160m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
4
Superior Room, 2 Double Beds
2 Double bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
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7
One-Bedroom Junior Suite
1 Queen bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
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6
Luxury Double Room, 1 King Bed
1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
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6
Standard Loft, 1 Double Bed
1 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
City view
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Guest Reviews
7.3/10
38 reviews
Verified Reviews- Cleanliness7.3
- Amenities7.3
- Location7.3
- Service7.3
Average for similar properties in Puebla
Janeth
May 28, 2025
No nos dieron controles para aire acondicionado y televisor, se fueron a pedir en dos ocasiones al "lobby" cuando nos los dieron, no servía el aire acondicionado y pasamos una noche muy calurosa; el estacionamiento no está en la propiedad, hay que quedarse en el de otro hotel; para hacer check out tuvimos que dejar las cosas sobre el mostrador pues nunca apareció nadie para entregar la llave y los controles...
no nos sellaron el ticket de estacionamiento que nos dieron en el otro hotel (porque no había nadie) y tuvimos que pagar más de 200 pesos de estacionamiento...
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Claudia Ayala
May 21, 2025
We got at our room it was no toilet paper
Jose
May 20, 2025
I read the reviews about ac not working properly so I made sure to ask about the ac. They assured me it was working. I left AC on Coldest setting and it never got cool. I let staff know the next day as well. Horrible sleeping experience when it’s hot. Overall the place is cool.
Juan Carlos
May 19, 2025
Este “hotel” ODIA a sus huéspedes. Cero respeto al descanso o la comodidad en general de las personas.
Para empezar NO tiene estacionamiento, este lo pagas por separado y está a cuadra y media del lugar. $13 pesos por hora más las pensión nocturna de $100 pesos. Esta propiedad cuenta con una terraza que actúa como restaurante y centro nocturno por lo que tus noches estarán llenas de ruido hasta la madrugada; solicité en recepción respeto al descanso y me dijeron que no podían hacer nada al respecto.
Toallas rotas, pisos y baños con mal aspecto. Ruidos exteriores de la calle y un servicio al cliente PESIMO es lo que te espera en este lugar. Es una pena pues el lugar como tal pudiera ser muy bueno.
No lo recomiendo ni un poco.
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JAVIER
May 9, 2025
pesimo
en la aplicacion dice que tiene estacionamiento gratis y resulta que ni es gratis y ni esta ahi cerca
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Adrian
April 13, 2025
La verdad muy buenas avitaciones, la recomiendo de verdad .
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Paola
April 11, 2025
Solo que no hay agua caliente 😅
Pero todo lo demás esta perfecto
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Edel
October 28, 2024
La peor experiencia en un hotel poblano. Reservé una junior suite, llegué 2:45 y estando la habitación lista no nos dejaron pasar porque el acceso es a las 3, cuando abrimos la puerta no era lo que había reservado, peleamos una hora con el personal grosero y pésimamente preparado y terminaron poniendo un sofá cama, sin sábanas, para cubrir su error. La habitación tenía humedad, el baño y las sábanas moho. No es un hotel boutique, es solo un hotel más del centro con pretensiones, el edificio pudo ser “bonito” pero el personal lo acaba de hundir. Para colmo llegamos a las 2am y tuvimos que tocar la puerta 15 minutos en la calle sola y oscura antes de que Ia recepcionista nos abriera, de mal modo por despertarla. Es sin duda el peor lugar en el que me he quedado en Puebla.
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Sheila
November 18, 2024
El hotel es bonito, sus habitaciones parecen cómodas sin embargo es imposible descansar. En la planta alta tiene una terraza/ restaurante/ bar con música a todo volumen y charlas así como carcajadas hasta la madrugada. A las 5:00 am ya estaban haciendo ruido en las instalaciones del hotel, el elevador solo funciona a veces, los lavabos están tapados así que todo se queda ahí flotando, nunca tuvimos agua caliente y al salir nos dijeron que debemos abrir la llave del lavabo para luego abrir la regadera! No teníamos papel de baño y lo llevaron al día siguiente, el frigobar no enfría, el ventilador tampoco y la plancha para la ropa estaba quemada así que mancha las prendas. Lo rescatable es que la catedral y el zócalo están cruzando la calle
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Services & Amenities
Most Popular Amenities
Bar
Restaurant
Conference room
Additional charge
Spa
Additional charge
Public parking
Additional charge
Wi-Fi in public areas
Free
Luggage storage
Airport pick-up
Additional charge
24-hour front desk
Airport drop-off
Additional charge
Bar
Restaurant
Spa
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Public (not only for guests) is available Off-site parking. Reservation not needed.
Public parking
Additional charge
Transportation
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Business Services
Wedding service
Conference room
Additional charge
Front Desk Services
Tour and ticket booking service
Luggage storage
24-hour front desk
Languages Spoken
Spanish
Food & Drink
Bar
Snack bar
Room service
Public Areas
No smoking in public areas
Elevator
Health & Wellness
Spa
Additional charge
Facilities for Children
Children's meals available
Safety & Security
First aid kit
CCTV in public areas
Fire extinguisher
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 11:30–12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Number of Rooms: 9
With a stay at El Encanto, you'll be centrally located in Puebla, steps from Zócalo de Puebla and 3 minutes by foot from Puebla Cathedral. This hotel is 11.4 mi (18.3 km) from Africam Safari and 2.9 mi (4.6 km) from Centro Expositor.
Treat yourself with massages, body treatments, and facials. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available on request).
Make yourself at home in one of the 14 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and in-room massages, as well as phones with free local calls.
Treat yourself with massages, body treatments, and facials. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available on request).
Make yourself at home in one of the 14 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and in-room massages, as well as phones with free local calls.