El Encanto
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1 night
1 room, 2 adults, 0 children
All properties in Puebla
El Encanto
Av 5 Pte 105, Colonia Centro, Puebla, 72000, Mexico
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Amenities
Spa
Public parking
Airport pick-up
24-hour front desk
Luggage storage
Bar
Restaurant
Airport drop-off
All amenities
Property Description
With a stay at El Encanto, you'll be centrally located in Puebla, steps from Zócalo de Puebla and 3 minutes by foot from Puebla Cathedral. This hotel is 11.4 mi (18.3 km) from Africam Safari and 2.9 mi (4.6 km) from Centro Expositor.
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7.2/10
Cleanliness7.2
Amenities7.2
Location7.2
Service7.2
All 42 reviews
Surroundings
Airport: Puebla International Airport
(36.5 km)
Landmarks: La Catedralde Pueble
(160m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

5
Superior Room, 2 Double Beds
2 Double bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
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7
One-Bedroom Junior Suite
1 Queen bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
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6
Luxury Double Room, 1 King Bed
1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
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7
Standard Loft, 1 Double Bed
1 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
City view
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Guest Reviews
7.2/10
42 reviews

- Cleanliness7.2
- Amenities7.2
- Location7.2
- Service7.2
Average for similar properties in Puebla

Adrian
April 13, 2025

La verdad muy buenas avitaciones, la recomiendo de verdad .
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Paola
April 11, 2025

Solo que no hay agua caliente 😅
Pero todo lo demás esta perfecto
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Edel
October 28, 2024

La peor experiencia en un hotel poblano. Reservé una junior suite, llegué 2:45 y estando la habitación lista no nos dejaron pasar porque el acceso es a las 3, cuando abrimos la puerta no era lo que había reservado, peleamos una hora con el personal grosero y pésimamente preparado y terminaron poniendo un sofá cama, sin sábanas, para cubrir su error. La habitación tenía humedad, el baño y las sábanas moho. No es un hotel boutique, es solo un hotel más del centro con pretensiones, el edificio pudo ser “bonito” pero el personal lo acaba de hundir. Para colmo llegamos a las 2am y tuvimos que tocar la puerta 15 minutos en la calle sola y oscura antes de que Ia recepcionista nos abriera, de mal modo por despertarla. Es sin duda el peor lugar en el que me he quedado en Puebla.
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Sheila
November 18, 2024

El hotel es bonito, sus habitaciones parecen cómodas sin embargo es imposible descansar. En la planta alta tiene una terraza/ restaurante/ bar con música a todo volumen y charlas así como carcajadas hasta la madrugada. A las 5:00 am ya estaban haciendo ruido en las instalaciones del hotel, el elevador solo funciona a veces, los lavabos están tapados así que todo se queda ahí flotando, nunca tuvimos agua caliente y al salir nos dijeron que debemos abrir la llave del lavabo para luego abrir la regadera! No teníamos papel de baño y lo llevaron al día siguiente, el frigobar no enfría, el ventilador tampoco y la plancha para la ropa estaba quemada así que mancha las prendas. Lo rescatable es que la catedral y el zócalo están cruzando la calle
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Diana
November 4, 2024

El hotel esta en decadencia , con mucho aroma a humedad y algunas puertas detruidas he inseguras, le falta mucho mantenimiento
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Aaron
September 23, 2024

EXCELENTE

Daniele
November 6, 2023

Excelente hotel y excelente ubicacion
Hotel espectacular, en frente de la catedral de Puebla.
Atencion excelente del personal del hotel.
Estacionamiento (con descuento en convenio) a 5 minutos caminando.
La habitacion numero 1 es muy amplia, con vista increible a la catedral, y una tina muy comoda y relajante.
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Verified traveler
April 9, 2024

Pesimo servicio
El aire acondicionado no enfriaba, no cuenta con estacionamiento y hay que pagar 80 pesos (asi lo dice ña polotica del hotel) pero solo ampara de 8 de la noche a 8 de la.mañana y las hora fuera de ese horario hay que pagarlas lo cual no se dice en las politicas y servicio del hotel. Se le comento al gerente y no dio solucion solo se dio a la tarea de modificar sus politicas publicadas
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Miguel
March 11, 2024

Irresponsables y faltos de respeto en el hotel.
El Hitel estuvo cerrado el día de ayer y NO pudimos mi familia y yo realizar un check in que nos permitiera dejar encargado nuestro equipaje y aunque sea utilizar los sanitarios generales para cambiarnos de ropa para el compromiso que teníamos. ABSOLUTAMENTE NADIE me envió mensaje alguno de problemas para entrar al hotel. Pésima experiencia, más aún cuando es un hotel en el que ya habíamos estado. A las 19:21 de la noche recibí una llamada al parecer del hotel pero mi familia y yo estábamos en el evento familiar al que habíamos ido. Pésima experiencia, NUNCA volveré a reservar en ese hotel y si pediré me reembolsen mi pago que no fue nada barato.
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Services & Amenities
Most Popular Amenities
Spa
Additional charge
Public parking
Additional charge
Airport pick-up
Additional charge
24-hour front desk
Luggage storage
Bar
Restaurant
Airport drop-off
Additional charge
Conference room
Additional charge
Wi-Fi in public areas
Free

Spa

Bar

Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Public (not only for guests) is available Off-site parking. Reservation not needed.
Public parking
Additional charge
Transportation
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Front Desk Services
24-hour front desk
Tour and ticket booking service
Luggage storage
Languages Spoken
Spanish
Food & Drink
Room service
Snack bar
Bar
Health & Wellness
Spa
Additional charge
Public Areas
No smoking in public areas
Elevator
Facilities for Children
Children's meals available
Business Services
Wedding service
Conference room
Additional charge
Safety & Security
Fire extinguisher
CCTV in public areas
First aid kit
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 11:30–12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Number of Rooms: 9
With a stay at El Encanto, you'll be centrally located in Puebla, steps from Zócalo de Puebla and 3 minutes by foot from Puebla Cathedral. This hotel is 11.4 mi (18.3 km) from Africam Safari and 2.9 mi (4.6 km) from Centro Expositor.
Treat yourself with massages, body treatments, and facials. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available on request).
Make yourself at home in one of the 14 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and in-room massages, as well as phones with free local calls.
Treat yourself with massages, body treatments, and facials. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available on request).
Make yourself at home in one of the 14 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and in-room massages, as well as phones with free local calls.
Frequently Asked Questions
What is the cancellation policy for El Encanto?
The cancellation policy for El Encanto varies depending on the type of room and booking conditions.What is the cancellation policy for El Encanto?
What are the check-in and check-out times at El Encanto?
Standard check-in time at El Encanto is 15:00-24:00 and check-out time is 12:00.What are the check-in and check-out times at El Encanto?
Does El Encanto provide breakfast?
No, El Encanto doesn't provide breakfast. Does El Encanto provide breakfast?
Can I bring my pet inside the El Encanto?
As much as we love pets, unfortunately, we are unable to accommodate them in El Encanto.Can I bring my pet inside the El Encanto?
How far is the El Encanto from the closest airport?
The closest airport is Puebla International Airport, and it is about 41 mins from hotel by car (36.5 km).How far is the El Encanto from the closest airport?
Is airport shuttle service offered by El Encanto ?
Yes, at El Encanto, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by El Encanto ?
About This Property
Nearest Airport | Puebla International Airport |
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Distance to Airport | 36.47KM |
Hotel Star Rating | 3 |