Hotel Torremayor Lyon Reviews

Nice and elegant hotel. Excellent location. Personnel is quite friendly (don Hugo at reception, for example). Rooms and climatization is excellent. I have recommended this hotel to several of my friends. One minor thing that I think should be improved: The cards system used to open the room's lock needs to be fixed. I had to go to reception several times to have them replaced or reprogrammed.

Never stay at this hotel in summer. Air Conditioner not functioning for all rooms. Try to change don't allow. Finally after complaining the resolution was provide me Table Fan and no refund. Garbage.Hotel. Tourmate also sam issue.

Nice hotel

The service is very good, the breakfast is a bit inferior, but it is very convenient to eat around, with various restaurants

Расположение отеля хорошее, но в номере не работала часть розеток, кондиционер вообще не охлаждал

Localização boa. café da manhã deixa a desejar. reposição demorada. Banheira do quarto estava sem a tampa do ralo e nosso ar condicionado só esquentava, passamos calor

很好的位置，周邊日常出行、用餐、購物非常方便，早餐種類不算多，屬於較簡單的。酒店幫忙聯繫了去雪山的小巴車，非常好的體驗。

A very big hotel, very convenient for the Providencia area of Santiago within walking distance of shops, restaurants and the cable car to San Cristobal. Reception area very large and grand but not very welcoming. Staff a bit officious demanding to see our Chile entry papers. Room a fairly good size though double bed not that large. Good TV in room and free bottles of water along with welcome drink on arrival. Bathroom with bath a bit sparse on toiletries. Handy USB point by bed. Breakfast ok, coffee machine, no cold milk, hot milk tasted a bit strange. Only one set of slots of toaster worked one morning

Nice place, quiet and Good location Good assisstance and very Good breackfast. U Weber whith my family for medical treatment and for visit some places, IT was good and we spent an excellent family time.

I gave this hotel 3 stars because of its location and friendly service in the breakfast room . We checked in the evening about 9 pm and the desk clerk knew little to no English . Luckily I was traveling with someone who spoke Spanish but even he had trouble understanding the clerk. He kept asking for our exit papers for leaving Chile . Until he showed us a copy of our PDI form did we understand what he was talking about . The carpets are well worn in the hallways and the rooms , the furniture is also well worn.There was no view except our room looked into apartments across the alleyway . The welcome drink was limited to about 3 choices and again the bartender knew no English , besides having no personality. The breakfast room was pleasant and had average choices … the young lady working the breakfast room recooked our eggs as they were very runny and not edible , she remembered us the following day and Immediately had our eggs the way we preferred. She was very pleasant ! The day desk clerk spoke very good English and was very helpful storing ourluggage as we had a late pick up to the airport . The hotel was clean and had large open spaces . Very centrally located , close to the shopping center inside Gran Costanera Center , the largest and tallest building in South America . Lots of restaurants and bars close by , very nice neighborhood. We felt safe .

This isn't a bad hotel. Fairly good location, walking distance to the centre of town. Gracious but a little tired in places. My room was comfortable enough but there were no instructions for the safe, the bathroom was a little bit grotty in places and I couldn't open the complementary bottle of water! The internet in the room is rubbish. It's ok in the lobby though. Free welcome drink is nice. Restaurant is good, but a little pricey. It bugged me that the menu is all on a QR reader and for some reason mine wouldn't work. Breakfast was perfectly fine. Great fruit, eggs, croissants and good coffee. Emmanuel on reception was welcoming, in fact all the staff I encountered were welcoming and helpful. One tip pay with cash or debit card otherwise you will be charged commission.

I do not recommend any Torremayor hotels. My experiences were the worse possible. Torremayor Lyon and Providência: - Reservation: Travel agency and hotel did not get aligned. I asked for a double bed for my 2nd honey moon and my wife and I slept in separed beds. Torremayor Lyon: - In the winter they turn the heat being impossible to sleep. I asked the attendant how to turn on the air conditioning and the answer was, we don’t have air conditioning during the the winter. The alternative was to open the window. - Bath water is warm, doesn't get hot. - I bought an expense wine to drink with my wife ok out 2nd honey moon and they couldn’t even open properly the bottle. They almost ruing a $200 wine. Summary, I spent 3 days on the Terramayor province hotel and 2 days at the Terramayor Lyon hotel both were terrible. Torremayor Providencia: - Room was dirty and had no towels available in the room. I asked to clean more than once the room and the room was not cleaned. I had to go to the lobby 2 times to get towels.

Nice hotel close to the more modern part of the city. Within easy walking distance of the hill in the centre of Santiago. Lots of restaurants and bars near by. You need to try the Chilean sandwiches. Brilliant. Felt safe and there were lots of police around. Would use again

Room smelt musty! Thought it just needed fresh air so opened window. Upon arriving home, noticed my chest was covered in little bites, lots of them. I checked online for a diagnosis - BED BUGS! A classic sign of an infestation is a MUSTY SMELL and had I known that, I would have challenged the management! Breakfast was good, staff pleasant enough. This used to be a good place to stay before flying home but the place needs some serious upgrading now. I will not be staying there again!