Best Providencia Hotels

Outstanding service, gorgeous rooms and courtyard, and great breakfast.  Overall, just a great experience staying here.

The environment is beautiful, the location is good, there is a large supermarket next to it, the rooms are comfortable and hygienic, and the morning is rich. Facilities are very user-friendly and the scenery outside the window is good. Good value for money, but also staying next time.

I have been staying at this Sheraton for work for many visits during the year and by far this is one of my all time favorite hotels. I am greeted as I walk through the door by the many attentive staff. The property is beautiful and the rooms are spotless and so comfortable. The breakfast should not be missed and the waitstaff are excellent. The restaurant is so good, also, and not to be missed. I must compliment the front desk employee, Daniel, who knows me by name and always goes above and beyond to meet my special health needs. Areana, Karen and Julianna are also exemplary employees. Please acknowledge all employees and especially Daniel for always being so kind and taking such great care and attention to detail. Can't wait to come back and thanks so much for your hospitality.

I stayed here for a couple nights and the hotel is in very good shape, everything still smells new. The location isn't really good, there's literally nothing around, you will need an Uber to go anywhere. Never take a taxi in Chile!!! They will totally rip you off. Front desk people isn't friendly or welcoming at all but I think that's everywhere in Chile.

On the last night of our holiday, 300924, my travel companion and I both had our backpacks stolen from the hotels Reception area of the Almasur Hotel, Santiago, Chile. The Hotel did have Security staff onsite, but there was no security manning the front door. When I made a formal complaint, the General Mgr of the hotel needed to check the CCTV footage for any theft. He seemed very put out by the fact that he had to do the checks of the CCTV footage. He did locate someone suspicious in the Hotel Reception area, who we suspect was the thief of our backpacks. I did see the footage but the footage wasn’t shared with me. My issues for complaint are:  There was no security staff on the front door – people not staying at the hotel were free to come and go without checks;  The General Manager, who was in the building and at the front desk when we were standing there, made no effort to approach us and / or apologise for any inconvenience caused by the theft;  To date we have received nothing from the hotel acknowledging the theft, even though I reported it to the front desk within 30 minutes of it happening. Another interesting fact is that one of our tour companions had something removed from her room in the same hotel – this was an item she had purchased to take home to Australia. The item was clearly packaged in the room to show it was not rubbish / refuse however the hotel claimed it was taken and disposed of as rubbish. The item had to be repurchased. Beautiful hotel and location, but something needs to be done about security in the hotels Reception area.

Fiquei nesse hotel final de agosto durante 4 noites. Peguei um quarto executivo, que era o melhor do hotel, já na chegada o quarto e o banheiro estavam frios e sem calefação, era uma noite que estava fazendo cerca de 5 graus… fui à recepção reclamar e não tinham outros quartos pra trocar e fui informada que o sistema de calefação estava quebrado, ou seja, já sabiam e me receberam mesmo assim. Foi ligado o ar condicionado no quente, mas o banheiro permaneceu um iglu, inclusive, tomei um banho frio nessa noite, pois nem a água estava esquentando. Tivemos que dormir de casaco no primeiro dia. No segundo dia disseram que a calefação havia sido arrumada, porém, não tinha potência e parou de funcionar por volta de meia noite… ou seja, dormimos de casaco novamente. No terceiro dia tive que me alterar e fazer uma reclamação com a recepção, já que não era um quarto barato. No terceiro e quarto dia a calefação estava “funcionando” mas com pouca potência de modo que o quarto permanecia frio e os banhos torturantes. O pior de tudo foi o jeito que lidaram com a situação, em nenhum momento ouvi sequer um pedido de desculpas ou me foi oferecido qualquer solução. E o gerente é a arrogância em pessoa, quando fui reclamar disse q eu estava mentindo e que eu tinha ficado sem calefação somente uma noite. Não é atoa que o hotel é reflexo de uma má gestão. Para terminar de ilustrar o tamanho despreparo desse hotel, um dia na recepção vi um hóspede brasileiro pedindo que fosse enviada uma faca no box de café da manhã dele no dia seguinte para que ele pudesse descascar a laranja, já que não haviam mandado no dia anterior. O atendente ao invés de apenas anuir, respondeu que ele deveria descascar com as unhas ou com a boca… Esse é o nível do atendimento. Se vc está pensando em pegar um quarto executivo, vá para um hotel de rede pelo mesmo valor!!

The best choice with perfect services. RQ Santa Magdalena Hotel was new and very comfortable hotel with so nice interior and exterior. It's so best location near of Mall Costanera Center and CBD. Very beautiful views. Also the hotel rooms with the kitchen, Including all kitchen equipments and accessories. Hotel's front desk was very kindly and warmly. My flight was in the morning early after my staying at the hotel. Front desk (Her name was Catalina) delivered my breakfast to my room previous day. Also she gave me very nice room with excellent views. The window was looking to the Sky Costanera Center, I'm so thankful for the hotel's front desk Catalina and her colleague who was a guy. I want to say them thank you so much again. See you soon in beautiful Santiago de Chile again 🇨🇱💕👍👍

At the beginning of March 2022, my husband and I stayed at the hotel for three nights and everything was excellent! They gave us an upgrade to a room that was huge, super quiet and had a spectacular bed (room 413), very comfortable and large (my husband is tall! lol). We really enjoyed the common areas, such as the pool, jacuzzi (which has a beautiful view of the city) and sauna. All the staff were very kind and helpful! In fact, one day when it was very hot and we spent the whole day walking around the city, we were pleasantly surprised to return to our room and find that it was already set up with air conditioning by the housekeeping team. The location is great! We did everything on foot and by subway because of this ease and because it is an area where we felt super safe. I highly recommend it! The only point of alignment of expectations is the breakfast, it is American style and not buffet, so with more limited options, but even so it had everything we considered ”essential”, so in fact it is not a bad point, just an alignment of expectations. It did not affect our impression of the stay at the hotel at all and we would definitely return.