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I was excited about staying in this new and modern hotel during my trip to Chile this month. I was ready to overlook the location- being far from the historic sites. The fact that the hotel is attached to a nice modern mall with a grocery store made it very appealing. However, the positive sides stop here, and I must mention that one of the doors, leading to the hotel from the mall wouldn't open- my card was working but the door was stuck. So, I had to go back 5 floors of escalators, exit the mall and walk into the hotel's street entrance- all this carrying a heavy bag with my purchases. The biggest shortcoming for this hotel is the Front Desk and the hotel’s concept that all guest’s calls have to go through the desk. And although the nice employees who work there try very hard, the desk is severely understaffed. I waited for a long time to check- in as there was only one person on duty. Someone else finally came to check me in. They say that the first impressions are very important and in this case they set the tone for my stay. Problems with logging into the internet( the employee who checked me in forgot to add me to the system) and the room TV that I had to solve right after I got into my room; even had go to the Front desk for because no-one picked up the phone. And all that after traveling for 24 hours and being very tired from my journey. This morning I again tried to get in touch with the Front desk for another issue, but again no one picked up the phone. I know that if I go to the desk I will have to wait for a very long time to be served only to be told that I need to wait in my room. Because of the many unlicensed taxis in Santiago, the hotel's staff told me at check-in that all trips should be arranged through- yes, you got it, through the Front desk! And what they do it reserve a vehicle and driver with a private company the hotel works with, for 4 times the price of a regular taxi. I used taxis a few times after that (the vehicles with the yellow roof), and didn't have any problems. So, it's the hotel that overcharges its guests with claims that all taxis in town are a scam. And yes, there is no direct phone for the housekeeping department, or for the restaurant, all calls should go through the Front desk, so expect that your call may not be answered on the first, or second try. The breakfast, although seemed plentiful and nice, is of a very low quality. The eggs were semi- raw, the quiche- a few days old. And so were all the pastries. The fruit consisted of a few chunks of what seemed like an old watermelon, wrapped in a small bowl. And at the end of each meal I was given a bill check to sign, even though breakfast was included in my room rate. What this meant was to urge the guests to give tip to the restaurant staff. My plans were to return for a few more days after I travel around Chile, but I cancelled my reservation and booked a different hotel. On the plus side, my room was large, the A/C worked well, beautiful

The room was not bad, the corridor was a bit dark, it belonged to the Chilean security area, the only bad thing was that the breakfast did not change for a week, and the breakfast was very basic.

Very good, the room is very clean, the price is fair.

I stayed here for a couple nights and the hotel is in very good shape, everything still smells new. The location isn't really good, there's literally nothing around, you will need an Uber to go anywhere. Never take a taxi in Chile!!! They will totally rip you off. Front desk people isn't friendly or welcoming at all but I think that's everywhere in Chile.

I have been staying at this Sheraton for work for many visits during the year and by far this is one of my all time favorite hotels. I am greeted as I walk through the door by the many attentive staff. The property is beautiful and the rooms are spotless and so comfortable. The breakfast should not be missed and the waitstaff are excellent. The restaurant is so good, also, and not to be missed. I must compliment the front desk employee, Daniel, who knows me by name and always goes above and beyond to meet my special health needs. Areana, Karen and Julianna are also exemplary employees. Please acknowledge all employees and especially Daniel for always being so kind and taking such great care and attention to detail. Can't wait to come back and thanks so much for your hospitality.

The environment is beautiful, the location is good, there is a large supermarket next to it, the rooms are comfortable and hygienic, and the morning is rich. Facilities are very user-friendly and the scenery outside the window is good. Good value for money, but also staying next time.

The lobby and outside of this hotel looked nice. However, when we got to our room, we were very disappointed. The room was old and dated, especially the carpet. We were glad we brought flip flops to walk around in. The shower had mildew, especially on the fixtures. We were on the second floor. Not sure if the higher floors were nicer. The location was great, as it was within walking distance to a lot of restaurants, shops, and sights. The breakfast was another good thing about this hotel. It had a great variety of hot and cold items. It sustained us for much of the day. Other than the location and breakfast, I would recommend trying a different hotel until this property goes through a major renovation.

Hotel very good cost benefit! Excellent location, wonderful neighborhood (Providencia), comfortable bed, cleaning also, hot and cold air conditioning worked very well during the stay. Breakfast with basic but tasty options. In general, it could be offered earlier and a little more agility in repos. For those who have a private walk and leave a little after 7:00, they serve well. They offer courtesy water when they arrive and drinking to rest when they need. My group found that very good!

My Wife age 69 toured all over Sth America 4 months altogether now and myself 7 months, this is probably “THE BEST VALUE ON A LIMITED BUGET HOTEL” l have ever over here, come across, l booked here because it was recommended in “South American 2021 Edition of *LONELY PLANET* Travel Advice Books on a Limited Budget. We stayed here for 9 nights altogether for $71 per night, with a Great Continental Breakfast (see photos below). The staff are very Friendly, especially NANCY ( who speaks fluent English), she helped us with all things, like booking cheap local taxi’s, advising places to go, catching buses to other cities, etc. The other staff who are all from Venezuela, although only speak Spanish, are all very friendly and bend over backwards to help, you can communicate using a Translator App, write in English, converts to Spanish.