Prince George＇s County Hotels with Bars

I have never experienced a bad stay with any Marriott hotels but my experience this weekend was unacceptable. I booked my one-bedroom suite on Tuesday for October 12-13. I even called that day to see if I could get an early check-in but Mr. Jason said they were booked but my room would be ready at check-in. I arrived at the hotel around 3:00 pm to be told I didn’t have a room and that he set me up in the courtyard across the street in an upgraded room. I was in shock and didn’t know why I wasn’t contacted or told I didn’t have a room when I called. I went over to the Courtyard and was given a room, not a suite. I never knew Courtyard didn’t have suites. I went back to the residence Inn and this is when Mr.Jason became very aggressive and rude. I told him the room was not an upgrade it didn’t have a kitchen and I needed the kitchen. Mr.Jason said well all I have to do is accommodate the amount of people in the room and that room has a king-size bed and a pullout couch. He got upset that I didn't Except what he gave me. He kept saying well that's an upgrade. I told him that’s not what I paid for and I prepaid for my room as a Bonvoy member. He said well we can walk over to the courtyard and cancel your reservation and you can find somewhere else to go. Then to add insult to injury, he said that if y’all want breakfast in the morning, I’ll give y’all permission to come over here and eat breakfast over here. He treated me like I did something wrong. I asked him how do I file a complaint and he said I’m the general manager, and you can file one with me. I said how can I submit a complaint about you to you? I have a rare condition at this point I needed to lie down. Let’s just say I was the only professional in this scenario and I didn’t understand why he was so nasty to me. He also was disrespectful to another customer he was dealing with and told her the lobby was being recorded. If this is correct I hope the person who is over top of him listens to the recording of how he treated his customers over the weekend. I am in disbelief that Marriott has someone with that type of demeanor, as a general manager representing their hotels. This was supposed to be a fun weekend for my son and it was ruined. I had paid for a chauffeur and a photo shoot. I had to reroute my car services and we couldn’t do the things that I wanted to do because we were in a small room with no kitchen and I had no time to try to find somewhere else to go. I have never been treated the way I was treated this weekend.

Totally nonresponsive to our booking needs. We clearly communicated our needs for a handicap room as well as a double room to accommodate 3 family members. Nothing was as ordered when we arrived an hour past check in time. The handicap room had a tub when we requested a walk in shower. There was absolutely no storage in the room or bathroom. There was no safe in the room. We were told that this was how all handicap rooms were. There was no soap in the room. It took two requests from housekeeping to get soap and the head of housekeeping totally contradicted the front desk and said she would get us a room to meet our needs. At 10:30 pm we had to repack all our luggage and move to another room. This room did have a walk-in shower, a small free standing set of drawers in the bathroom, no other storage and a safe that was unreachable and literally on top of what is euphemistically called a closet. All this for only $250 a night, 3 rooms for 3 nights. Not an insignificant amount of money. The only accommodation we received after asking was a free buffet breakfast which was comparable to a Holiday Inn Express, adequate but certainly not lavish. Also because one person made the reservation they would not award loyalty points to anyone else even though we all paid for our own rooms. It shouldn’t be that complicated to change this request.

The trip was twisted and I asked the hotel that there was no first aid kit. The service did not track my situation, so it is not as good as the domestic, not the first class

Disappointed. Let me begin by saying there was nothing wrong with g with our room. It was spotless as was the facility. The general look was beautiful. The check in process was odd. I understand showing ID but between that and having to sign highlighted policy pages regarding quiet time etc I felt a bit strange as though I wasn’t trusted to be an upstanding guest. There was no bar lounge - not a huge deal but just was looking forward to that. Checking the website I do see that it was checked as available I’m a review and not the hotel sight. There was a whole section of the hotel. Marked off as private with a big easel. Again odd .. access to the pool .. fitness? They charged my CC twice once for the room and again for “incidentals” An odd way of doing things even though I understand that an incidental hold is common. The bed looked beautiful but has soft spots where you kind of rolled into the center. Breakfast was MIA in the am Not even a cup of coffee. It was however a good price!

I generally feel confident about the experiences I’m going to have a Courtyard property and this location lived up to that. It seemed to have the traditional Courtyard layout but it was apparent that this facility has been renovated relatively recently - everything looked fresh and up to date. Our room was clean and comfortable. We had breakfast at the cafe in the lobby one day - it was surprisingly good, but a little pricey. We were a little disappointed that our room was not made upon each day. Upon inquiry, I was told that they don’t do that, but that seemed like something they should have told us at check-in. Also, the hotel was generally pretty quiet…except for the raucous party happening in the room across the hall one night! When I shared this with the front desk the next morning, they didn’t seem terribly concerned.

Experience comfort and ease at Courtyard New Carrollton Landover, one of the top hotels in Landover, MD. Enjoy premiere access to Maryland attractions like Northwest Stadium, U.S. National Arboretum and Six Flags America. Our Landover hotel features modern rooms and suites with pillowtop mattresses, ergonomic workstations, and complimentary Wi-Fi. Start your morning with a hearty breakfast at The Bistro and relax in the evening with dinner and cocktails. Maintain your fitness routine at our 24/7 fitness center, equipped with a cutting-edge Peloton bike. Whether you're planning a meeting or special event, our hotel on corporate drive offers versatile meeting rooms and personalized catering services ideal for any occasion. Book your stay today to experience the best hospitality in Landover at Courtyard New Carrollton Landover.

Stayed for three nights during a conference. The ”cozy” room was clean, nicely decorated, and comfortable. Everything worked, but it was quite small -- cozy for one person, but crowded for two. It . Staff was very friendly and helpful. The restaurant fare was ok but not memorable; the menu is limited, and it's the same for lunch and dinner. The most memorable thing about the hotel is the artwork in the hallways and galleries on the conference side. They were not just the same-old-same-old pieces ordered by the dozen by a corporate office, but rather one-of-kind, curated works from the U. Maryland holdings. It's worth taking some time to wander and view everything from 500+ year old Chinese scrolls to 1950's photography from the American South. It would be nice if, like a museum, the hotel had a guide to the art collection.

The Hilton Garden Inn Washington DC/Greenbelt hotel is conveniently located just off I-95 and Hwy 495 (exit 23) in Maryland. Minutes away from BWI airport and strolls away from the Washington, DC attractions.Above and Beyond: Each guest room or luxury suite at the hotel features complimentary high-speed Internet access, a spacious work desk and two telephones with data ports and voicemail. Standard amenities in all of our rooms include a microwave, coffee maker, refrigerator, hairdryer, iron and ironing board. The Hilton Garden Inn hotel in Greenbelt, Maryland features 155 oversized guest rooms including 10 two-room suites and 3,700 square feet of meeting space, where events and meeting are your place to shine. Leave the details to our dedicated sales team. We offer On-site catering with high quality and varied menus to compliment any budget. We can accommodate groups from 10 to 300. Call our sales office for details.Why pay Downtown Prices when you can have all you need for a lot less? The hotel is "Economy Friendly". We recognize and understand that during these tentative times, a great deal is very important for you and your company. Our hotel has made and continues to make many adjustments to ensure that you are getting the BEST VALUE possible.Complimentary features at the Hilton Garden Inn Washington DC/Greenbelt hotel: Complimentary parking, Complimentary high-speed Internet throughout entire hotel, Complimentary 24-hour Business Center, Complimentary on-site state-of-the-art Fitness Center, Complimentary faxes, Complimentary remote printing from the comfort of your room, Complimentary USA Today paper each weekday, Complimentary Stay Fit Kits.The hotel features were designed with you in mind: Great American Grill serving Full Breakfast Buffet and Ala Cart Dinner, Evening Room Service, 24-hour Pavilion Pantry convenience market, Pavilion Lounge, Indoor pool and whirlpool, 24-hour Business Center.Guest Accommodations: Self-Adjusting Garden Sleep System Bed with crisp white duvet, 26-inch flat...

Title copied from another reviewer who I totally agree with. Five guests ahead of me and it took 35 minutes waiting for my turn. To save your spot 1n the check-in line, you couldn't go sit on available lounge seats obviously. There were 2 check in stations but only one was in use by Michelle. Wait was so bad that I offered to come and open second service station just to get things moving. My local Autozone in Philadelphia salespeople greet every customer at the door but at no time did Michelle acknowledge guests or even attempt to explain long line to assure customers with ”I will be with you shortly” or ”apologies for the delay” or ”the storm crashed our computers” or similar. This leads me to conclude, with some accuracy that an extremely long check-in line is THE NORM at this location . . . . The hotel did have some good aspects, such as nice rooms and adequate gym facilities. However, they were totally overshadowed by the woeful first impression at check-in. Breakfast is also an EXTRA COST add-on i'e - not included in the daily room rate. At the very least, IHG should have added it as a freebie to compensate the guests for the long check-in. IHG must be unaware that most, if not all the guests are coming from a distance - such as a long drive and/or flight, COVID protocols at every stop, TSA rules, etc. By the time most people get to the hotel, the last thimg they want to deal with is another TSA or DMV-type line just to check in. TSA line is understood. DMV line also fully understandable. Long hotel check-in = unfathomable. If I were the front desk clerk I would start with: ”Welcome to Maryland, home of Chesapeake Bay. I do apologize for the long line, if you'd like to have a seat in our comfortable lounge chairs, please put your name on this list here and I will call you when it's your turn. How was your flight/drive? May I get you a chilled bottle of water?” Above will show compassion for your clients, get IHG a better review and soothe travel weary customers Unless IHG considers above outside of their capacity . . . IJS

Facilities: Good, big room Sanitation: OK Environment: In the city center, 10 minutes walk from the White House, not far from anywhere Service: Nothing, breakfast is the same every day, no vegetables, no free mineral water, the price is OK